John Hancock Insurance Agency, Inc.
Overall Rating 4.2 out of 5
Overall Rating 4.2 out of 5 1,323 Reviews Since 2012

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    December 4, 2021
    Cynthia from CA Verified Squaremouth Customer

    We did not take the trip …..we cancelled because the ports were closed and the cruise lines new itinerary was not satisfactory. We rebooked the cruise for 2/26/2022 and we transferred the insurance to that trip. Thank you

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    7 out of 8 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    December 3, 2021
    George from CO Verified Squaremouth Customer

    When my trip dates changed, it was quick and easy to contact a John Hancock agent and change the policy accordingly.

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    4 out of 4 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Silver
    Review Received:
    November 28, 2021
    Mark from WI Verified Squaremouth Customer

    I made a claim but still have not heard back and it seems like I should’ve already.

    Review Updated: 12/26/2021

    I purchased the cancel for any reason policy. When I said that I was suspended from my job and that’s why I canceled that should’ve been end of story and my check should’ve been mailed.!
    Instead I received a request for a copy of my Suspension and the date of my hire to my company. None of these things are any of your business. I purchased a cancel for any reason policy.
    As of this time I have not sent copies of those requested items as again it is not any of your business when I purchased a cancel for any reason Policy. Please call me and make arrangements to send me a check. Thank you.

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    24 out of 27 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Silver
    Review Received:
    November 25, 2021
    Nancy from UT Verified Squaremouth Customer

    I was in Tortola and could not call out to John Hancock to talk to them about my lost/delayed bag. So I didn’t know what to do. I did send an email and they just sent me a form - but did not give me any instructions of if it’s OK to replace the items that we didn’t have and needed while we are on the island. I.e. sun lotion, clothes, hat, sunglasses etc.

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    13 out of 14 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    November 21, 2021
    Roy from IL Verified Squaremouth Customer

    I will use John Hancock again because of there great customer service

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    0 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    November 16, 2021
    Maureen from FL Verified Squaremouth Customer

    Resolved completely. Thank you

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    4 out of 4 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Silver
    Review Received:
    November 8, 2021
    Jacqueline R from NC Verified Squaremouth Customer

    I called before my trip to ask specifically about coverage and the reps were unable to locate my policy. This left me feeling a bit unsure of situation although my questions were answered in general.

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    7 out of 7 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Bronze
    Review Received:
    November 3, 2021
    Christopher from MT Verified Squaremouth Customer

    It took over a month to resolve the claim. Every time I submitted what they asked for, weeks went by and then they asked for more. No way to interact directly via email with assigned claims agent. Difficult initially to find claims form to file. Everything they require to file a complete claim should be CLEARLY spelled out on their site. I will NEVER use them again for travel (or any other) insurance. A lot of wasted time fr $175 claim!

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    22 out of 22 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    October 30, 2021
    Donald from VA Verified Squaremouth Customer

    Had to change travel dates due to Covid-19. Agency was easy to contact and gladly rearranged coverage for trip at no additional charge.

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    4 out of 5 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Bronze
    Review Received:
    October 30, 2021
    susan from WA Verified Squaremouth Customer

    They have not completed processing my claim. I will be able to evaluate their service better when the claim is actually paid.

    Was this review helpful to you?

    2 out of 3 people found this review helpful

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