-
Rating 5 out of 5Policy:
SilverReview Received:
October 24, 2017Joan from WI Verified Squaremouth CustomerWas this review helpful to you?I purchased a policy only a few days prior to my trip after realizing I would not have health insurance while out of the country. I went online a found the process very easy. Unfortunately on the morning of my departure my father passed away unexpectedly. I called the customer service line and spoke to Angela H. She was extremely helpful. She patiently explained the process I would need to follow. After submitting my documentation I received a check for the full amount within 3 weeks. I will definitely use this company again.
8 out of 8 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
October 24, 2017Paul from NV Verified Squaremouth CustomerWas this review helpful to you?Very happy with the medical referral we received from customer service
5 out of 5 people found this review helpful -
Rating 5 out of 5Policy:
BronzeReview Received:
October 15, 2017naveen from TX Verified Squaremouth CustomerWas this review helpful to you?No issues, claim was handled professionally. Travel insurance on a cruise is a must!
5 out of 5 people found this review helpful -
Rating 4 out of 5Policy:
BronzeReview Received:
October 11, 2017Kate from GA Verified Squaremouth CustomerThe experience was good. I am disappointed with the outcome but not the fault of the insurance company.
Was this review helpful to you?
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
SilverReview Received:
October 3, 2017Richard from SC Verified Squaremouth CustomerWas this review helpful to you?Trip was delayed due to hurricane. Agent very helpful rearranging plan for new travel dates without penalty
2 out of 2 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
September 30, 2017R from FL Verified Squaremouth CustomerMy trip was cancelled due to hurricane Irma. I was told by JH I needed to wait 35 days for My claim to be reviewed.
Review Updated: 10/31/2017
excellent follow up by Square Mouth
Response From:
Squaremouth:
LaKisha ManningResponse Received:
October 18, 2017Was this review helpful to you?Thank you for posting a review of John Hancock Insurance Agency, Inc.
We apologize for your negative experience.
A member of our Zero Complaint Team will contact you to discuss this further.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
1 out of 1 people found this review helpful -
Rating 3 out of 5Policy:
GoldReview Received:
September 21, 2017Robert from SC Verified Squaremouth CustomerI'll let you know when I receive payment for my claim.
Review Updated: 10/25/2017
My claim took an excessive time to process even though I provided all the receipts up front. When I heard this morning, they only paid about 60% of the claim. My medical condition required me to convalesce for a number of days before we could resume our journey. I was discharged from the hospital after two days and could not live on the street or eat in soup kitchens. They did not reimburse me for hotel and meal expenses during my convalescence. I paid over $800 for coverage I was led to believe would cover my trip delay expenses. It was a rip off. If you are traveling, do not be taken in by this company.
Was this review helpful to you?
4 out of 4 people found this review helpful -
Rating 5 out of 5Policy:
BronzeReview Received:
September 18, 2017S from AZ Verified Squaremouth CustomerGreat advice on the policy purchase. Customer service was helpful and responsive. Claim submission was easy. Payment was timely. Very pleased with the whole process.
Was this review helpful to you?
3 out of 3 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
September 12, 2017Roland from NC Verified Squaremouth CustomerWe submitted our claim and two weeks late our check arrived in the mail. Couldn't have been easier.
Was this review helpful to you?
Will use them again
Thank you.
3 out of 3 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
September 12, 2017laura from PA Verified Squaremouth CustomerWas this review helpful to you?I purchased this insurance mainly for the medical coverage as I would be away in Italy for 2 months. While there I contacted customer service on two different occasions to discuss how I would find a medical provider and to inquire about a specific medical provider's agreement to John Hancock. Both times I was pleased to find I had received a quick and thorough response. I did not need to use my insurance however I would have felt confident seeking medical attention if there was a need as I had good communication with a representative.
5 out of 5 people found this review helpful
Insurance Providers
- Aegis
- Arch RoamRight
- AXA Assistance USA
- Azimuth Risk Solutions, LLC
- battleface
- Berkshire Hathaway Travel Protection
- Cat 70
- Cover-More
- CSA Travel Protection
- Detour Insurance
- Dogtag
- Generali Global Assistance
- GeoBlue
- Global Alert
- Global Guardian Air Ambulance
- Global Underwriters
- HTH Travel Insurance
- IMG
- INF Visitor Care
- John Hancock Insurance Agency, Inc.
- MedjetAssist
- Nationwide Mutual Insurance Company
- Seven Corners
- Tin Leg
- Travel Insured International
- Travelex Insurance Services
- TravelSafe
- Trawick International
- TripAssure
- USA-Assist Worldwide Protection
- USI Affinity Travel Insurance Services
- WorldTrips
Additional Information