John Hancock Insurance Agency, Inc.
Overall Rating 4.2 out of 5
Overall Rating 4.2 out of 5 1,321 Reviews Since 2012

  • Rating 3 out of 5
    Policy:
    Bronze
    Review Received:
    August 5, 2017
    Jackie from CA Verified Squaremouth Customer

    I had a health issue. I had to cancel. My paperwork for refund do to health problem is on its way to your company.
    JPeale

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    July 29, 2017
    Harvey from IA Verified Squaremouth Customer

    I did not file a claim on this policy. However, I bought a second policy to cover my daughter and son-in-law, who were going on the same trip. We did have to file a claim on that policy (because of a medical emergency) for them and the claim was handle promptly and very satisfactorily. We were pleased with the service.

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    3 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    July 27, 2017
    Waylon from NV Verified Squaremouth Customer

    Great Company Thank you

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    0 out of 1 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Gold
    Review Received:
    July 24, 2017
    Dan from CA Verified Squaremouth Customer

    Waiting to hear from John Hancock.

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    3 out of 9 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    July 22, 2017
    Paula from AZ Verified Squaremouth Customer

    My daughter, who was covered under the policy, lost her exercise bracelet. She filed and we have not heard anything.

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    0 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    July 7, 2017
    Kaitlyn from NJ Verified Squaremouth Customer

    Great Service

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    0 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    June 24, 2017
    Daniel from NC Verified Squaremouth Customer

    I was told about a two week processing time. It took about three. Not a big issue, but they could have reached out to me about the delay. I called once and emailed them twice.
    Overall, I gave them 4 stars because they did not keep me informed. The claim was for the amount I was expectimg which was in 5 figures.

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    7 out of 7 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Bronze
    Review Received:
    June 23, 2017
    Leon from NJ Verified Squaremouth Customer

    Your description of the "cancel for any reason" is misleading as it requires that it be 2 days prior to the trip. Since any reason can be up to the moment of departure, the 2 days is nothing more than a "gotcha " clause buried in page 7 of the details and mentioned nowhere on the summary..

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    20 out of 22 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    June 23, 2017
    Richard from IL Verified Squaremouth Customer

    Wait to hear from the agent

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    0 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    June 20, 2017
    Nils from PA Verified Squaremouth Customer

    I submitted a claim about a week ago, since I couldn't take the trip and didn't have surgery I submitted a claim under "cancel for any reason".

    Review Updated: 07/18/2017

    Very professional and courteous staff, will definitely recommend and use you again, especially when booking with travel suppliers that don't offer the insurance you need in a time of need.

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    2 out of 3 people found this review helpful

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