Reviews, Sales, and Service Ratings for
Seven Corners

My cruise was interrupted due to the death of my mother. The Guest Services Manager on the cruise helped me to contact Seven Corners. It took them 24 hours to get back to us just to tell me to make my own arrangements and file a claim later. If I had known this to begin with, I could have gotten on a flight a day earlier. When I filed a claim, I sent copies of the death certificate, my ship bill for the airline ticket and some other supporting documentation. I got a letter asking for much of the information I had already sent. I called Seven Corners and they said all they had on record was the claim form. So I had to send of the documents again. I just received a letter saying that they have approved the claim and are sending a check separately. So when I get the check I will be satisfied that I did get my money back, but the process could have been a lot better.

I injured my knee traveling. After initially denying my claim, arguing that hiking in a national park frequented by tourists qualified as "mountaineering," which was excluded from the policy, Seven Corners covered my claim. I was able to get an MRI and physical therapy to rehab my knee. I'm really glad I had the policy!

Service was quick and fair without going through the mill.

Small secondary medical claim. Seven Corners very responsive so far. Waiting for primary insurer to process claim first.

We did receive a $100 check from Seven Corners. I understand they said it was delayed luggage but it finally arrived at our home 5 weeks later. What was upsetting was the fact we were in Rome embarking on a 17 day Trans Atlantic cruise (Rome to Ft. Lauderdale). and my husband had no clothes. On days when we were on shore we spent time looking for things for him to wear which was not that easy because of the European cuts. When we finally reached the Canary Islands we knew that would be the last chance for luggage because we had 8 days at sea for the crossing. We did send Seven Seas receipts for $ 400 + for but being delayed they stuck to the policy. I understand $100 was all they HAD to pay, but under the circumstances I thought they might pay for some of the clothing.

4 Weeks after filing claim we had not received any information, claim number or feedback. We made a follow up call to learn if the claim was being processed and were told additional information was needed. A second call on our part to see if requested additional forms had been received. Forms had not been processed and we asked if there was a case number we could use for correspondence and this was the first we were told what our claim number was. All information that we received has been a result of us calling.

After American Express travel insurance service closed operation, I started using SquareMoth a few years ago for not only competitive price and selection but after purchase experience. This is my second claim with Seven Corners insurance yet they handled my claim so fast and very professionally. This time SquareMouth representative also followed up my claim which was added assurance. After all, bad thing happen during trip and having reliable and honest insurance company on my back is a great feeling and for my family.

Selecting the insurance policy was easy. I needed some help with the computer form, which was provided on the phone. Very pleased with the experience.

Customer service was very helpful. I explained my situation and was guided as to the option best for me.

My flight was delayed 8 hours, landing me in Nicaragua late at night rather than early afternoon. This meant that I missed my reserved shuttle upon arrival, which does not operate in the evening. I had to find accommodations alone and rebook another shuttle the following day, all of which was very expensive and scary. I called SquareMouth but was informed that there was nothing to be done, as their policy dictates that a flight must be 12 hours delayed to qualify for any assistance. I asked about how the 8 hour delay meant that I missed my ground transfer, putting me 24 hours behind schedule, and was again dismissed. This travel insurance was a complete waste of money.