Reviews, Sales, and Service Ratings for
Seven Corners

I have put a claim on but I haven’t heard anything back as of yet

I attempted to cancel my policy (Policy Cancellation: Policy No. 3RTY14-133468) due to the corona virus cancellation of my trip. I want my policy premium back since the insurance company took no risk and covered nothing. SquareMouth issued (Request 61985) saying it would look into it. SquareMouth did nothing to get me a refund.

When we returned from our trip we were unable to reach anyone over the phone, we plan to file a claim for disruption of travel.

I had many issues before during and after my trip. I called Seven Corners in four separate occasions for advice and help. I was given no help. My trip was during the shutdowns if international travel due to COVID pandemic. I was given advice though from one representative. Her exact words were, “I suggest you get on your flight from Italy, contract the corona virus, show us proof that you contracted it and then we will get you the refund on the flight. I gotta say, great customer care you got there. There are more great things I could say but I’ll leave it at that.

I have submitted the required documentation along with physicians statement and am now patiently waiting for a refund of the plane tickets.

left a message with customer service. With no response, filed a claim. After 4 days or so Customer Service called left a message to call back. Called back and left another message. 10 days later and still no return call.

HAD TO CALL TO EXTEND COVERAGE AFTER PURCHASE. NO PROBLEMS.

We had to cancel our trip before it started so we didn't fly at all, but lucky enough we have our policy as " for any reason".
It took me a while to actually be able to talk to a person at Seven Corners; We filed the claim at the end of February and as of 03/19 we don't have anything back.
their process is pretty "old fashion" ...but anyways I uploaded all the documents they required, I sent them by email to make sure that I don't have a surprise with it and...still waiting for a response.

Thanks

I was comforted in knowing if anything happened I would be protected. However I found out later that a corona virus’s claim would have been denied. I didn’t realize this was the case.
It’s would be better if there wasn’t so much legal jargon to wade through. Simplify the terms, please.

I didn’t go on my trip as it was postponed until Nov. due to the virus.