Reviews, Sales, and Service Ratings for
Tin Leg

Claim process was fast and easy. I would definitely recommend Tin Leg for your next trip

I have never used my travel insurance for medical treatment, however I worry that I might not get emergency treatment overseas without it.

We bought insurance for a big family trip to New Zealand and it was easy to sign up, the prices were reasonable, the coverage clear and good.

Although the rest of us had no [problems on the trip, my daughter, Emily, missed a connection due to late arrival of her airplane. She was stuck in LA for 24 hours before she could board her next flight and was given a hotel (after two hours of waiting!) and $20 in vouchers for the day but that the restaurant at the hotel only opened at lunch and that she could only use the vouchers at the hotel..

Emily called Tin Leg asking about what if anything, they could do to help. She said the agent was very sympathetic and said that she should keep her receipts for meals and incidentals and to submit to Tin Leg when she returned from her trip. I believe she called late at night and appreciated that someone came on quickly and was very on the ball.

She is pulling together her receipts (only for a few meals) but if the claims process is as easy as the rest of it I intend to use squaremouth and tin leg for all of our longer trips going forward.

Thank you for being so responsive!

Gus Carey (H Augustus Carey) father if Emily

Everything was handled easily and professionally, as our travel agent in Cambodia required we have certain coverages. The poicy was put in place within minutes of my contacting the agent. No need for any claims.

I purchased the insurance because my boyfriend had recently been diagnosed with Stage III lung cancer. At the time that we booked our trip, his treatment was supposed to be long over before we were scheduled to leave. However, Keith ran into some complications, his treatment plan changed, and he ended up being in the middle of his radiation treatment during the time we were scheduled to travel.

I spoke with Tin Leg and advised of the situation. I submitted all requested paperwork - which was a ridiculous amount of paperwork to obtain and send - and my claim was denied due to a pre-existing condition.

I am sure that other cancer patients travel while going through treatment. Our intent when we booked our travel, was that Keith would go. We purchase the insurance as a precaution. That ended up being a poor decision since I was still stuck with paying the full balance of vacation and then paid a premium for insurance which served no purpose.

Hi Laura

I apologize that your claim did not have a more favorable outcome. I have discussed your situation with our claims team, and understand your claim was denied due to your boyfriend's pre-existing condition.

In order for a Tin Leg policy to provide coverage for a pre-existing condition, all of the following conditions must be met:
1. You must purchase the policy within 15 days of making your initial trip deposit
2. You and your traveling companion must be considered medically stable when you buy your policy
3. You must insure 100% of your prepaid and non-refundable trip expenses

If you have any additional questions, please contact our customer service team at 844-240-1233. We are available from 8am to 10pm ET, seven days a week, and are delighted to help!

Had to leave Fiji a day early due to an approaching cyclone. Talking to claims folks next week.

My purchase experience was easy and very simple to compare. When I needed to make an update to my policy, it was very quick and easy to do. Overall very positive experience.

Our daughter got sick and she delayed her flight for two days. I called to ask if that was covered (she had been to the doctor and had all the paperwork). Tin Leg customer service said unless she decides to cancel the entire trip, it won't pay for any fees. I felt cheated since we bought insurance exactly for these circumstances.

Hi Betty

I apologize that we were not more helpful when you contacted us. Customer service is our number one priority, and we always want to be as helpful as possible when our customers contact us. In this case, we fell short.

I have spoken with our claims team, and understand that your daughter has a claim interview scheduled.

If you have any additional questions, please contact us at 844-240-1233. We are available from 8am to 10pm ET, seven days a week, and are delighted to help!