Reviews, Sales, and Service Ratings for
Tin Leg

Excellent experience

Efficient (no hassle) handling of our damaged luggage and its damaged contents reimbursement by Tin Leg.

This insurance was worthless. The issue was that the vendor lost its license from the Canadian Consumer Protection Bureau. This issue is apparently not covered by the policy, but of course, that wasn't obvious to me when I bought it. While it wasn't covered, I think the insurance co. should provide some representation and effort to challenge the vendor to receive at least some partial reimbursement. Or some partial refund of the insurance policy.
While I expect nothing with regard to this complaint, I want to register my dissatisfaction with any insurance company that provides little to no service for this issue, which we consumers have no way of knowing or predicting such possibilities. --Rhondo Tinsley

Hi Rhondo

I apologize that your claim did not have a more favorable outcome.

Our practice is to send every customer a full summary of their coverage immediately after they buy a policy. This outlines all of the benefits that are included within the policy, and will explain which benefits are not covered.

In your case, the summary stated that Financial Default coverage would have been included if you bought the policy within 15 days of making your initial trip deposit. However, our records show that you purchased your policy nearly 2 months after making your first trip payment.

We send these summaries and encourage every customer to look at their policy in detail to ensure they are satisfied with their coverage. If not, every customer has a 14-day free look period to allow them to cancel for a full refund, and buy a different policy that is more suitable for their needs.

In the future, we are always delighted to help you find the policy that will provide the right coverage for the best price. If you have any further questions, you can reach me directly at (727) 619-7262.

I received concise information from the customer service rep and didn’t have to wait on hold for a long time.

was unable to take trip due to medical changes incurred by husband before trip started

Great

Our trip was cancelled before departure due to my husband medical condition. The team from Tin Leg helped me process my claim in a very timely manner. They are so professional and I will definitely use and recommend Tin Leg to my friends and family.

Easy to get just the policy I needed. The phone rep was knowledgeable and friendly.

Smooth as silk!