Reviews, Sales, and Service Ratings for
Tin Leg

This was our first time to claim travel insurance so we were new to the process. We had to file a claim because my wife tore her hamstring tendon on Tuesday, one week before our trip was to commence. Our doctor told us that Thursday after 2 MRIs that she could not travel. I contacted Tin Leg Thursday evening and left a message figuring I would hear back during the day Friday. However, Tin Leg customer service called back Thursday evening and took the information to start the claims process. Over the next four weeks it required about 4 emails between me and Tin Leg, and direct emails between our doctor and our travel agent to Tin Leg to furnish the documentation Tin Leg required to process the claim. I like the way Tin Leg customer service responded to my emails and requests for guidance through the process. And their promptness in returning phone calls. From the Thursday I first contacted Tin Leg until I received a check for our insured amount took 5 weeks, which I think is pretty responsive given the documentation required.

My claim was easy to submit and was approved very quickly! Thank you.

I espeically want to thank you for the kind and patient communications from your representatives during what was a very stressful time on my vacation. Brandi Morse is a gift!

Very efficient and helpful assistance.

The service was excellent. Rather than dodging my claim they kept reminding me to finish my claim.

Tin Leg was very responsive to my questions and helped me with an adjustment that needed to be made. I recommend them!!

Had to extend coverage by one day when Icelandair cancelled my original flight and I needed to reschedule the flight to the day before. Coverage extension was handled quickly and easily over the phone at no additional charge and confirmed via email.

Tin Leg was absolutely awesome to deal with. We had to cancel our trip due to a medical issue. Their process to file a claim was easy and painless (a phone interview and then uploading documentation online). They did a great job of sending emails letting me know the status of my claim. I could not believe how quickly the claim was processed once they got the information from our doctor (about 1-1/2 days!) and then how quickly I got the check (less than 1 week later!). They truly exceeded my expectations! We were dealing with cancelling another trip we had insured with another company at the same time and the difference between Tin Leg and the other company was night and day.

Being a long time reader of Elliott.org, I decided that spending a little extra for "real" travel insurance just made good sense. This is the 2d time I have used Squaremouth to find a carrier that fit our needs. Having the peace of mind that I and my wife would be totally covered if an unfortunate event ever happened made the 18 day vacation in Italy that much more enjoyable. Purchasing the insurance online was easy and only took minutes. Being able to choose the benefits that reflected our needs is also a plus. I highly recommend Squaremouth.Well worth the cost.