Reviews, Sales, and Service Ratings for
Tin Leg

We had no claims while on the trip. We felt assured that Tin Leg would meet all our needs.

Well it subject to review. We were unable to travel as my 85 father had urgent surgery.
I let them Tin Leg know 3 days before trip. Faxed all info on the 8/28. Waited a week called and told them I received no acknowledgement of fax. Told to wait. Called back 8 days later at which time they acknowledged fax but told to wait again. So if they come through I would be willing to change review.

Once again, you insured us safely. Continue to recommend Squaremouth to fellow travelers. Thanks for consistently doing a great job.

I asked a question by e-mail and they responded immediately with the answer I expected. I rate them highly.

Claim was settled quickly with no hazzle.
Highly recommend

The policy was easy to purchase but everything after that was difficult. I have purchased 6 prior policies from Squaremouth and never previously needed to file a claim. I filed a claim for the first time after a recent trip and after a number of weeks without a response I called Tin Leg. The customer service representative informed me that they had misplaced my paperwork. A few weeks later I called back and received contradictory information from another representative. A few weeks later and after multiple phone calls my claim was rejected. I filed an appeal and this was also rejected after an inordinate amount of time and phone calls. I contacted the Zero Complaint team, and found no effective advocacy. I have since started purchasing travel insurance through a different company and no longer use Squaremouth.

I have used Squaremouth before on other large trips and have recommended this site to many people. I even recommended TinLeg to our friends who were traveling to Africa with us this past August,2015. They purchased a policy through Tin Leg on this recommendation.
Fortunately, I had not needed to file a claim in these past trips.

This past Africa trip did not happen for my husband and I and I needed to file a claim for the entire trip. That amount is over $ 17,000. To this day we have received less that $6500. I submitted all necessary paperwork, bills, credit card statements, etc. Still waiting for a smooth conclusion to this claim.

When my wife passed away causing a cancellation of our cruise to Antarctica, Tin Leg was very courteous, prompt, helpful and expedient. I received my claim award very soon after making the claim. Tin Leg and SquareMouth are the best!

It was very easy and convenite. and was very reasonabel priced. But need too speed up on cliams

Purchasing the policy on line was very easy. The policy was fine but the claim form was not clear on what was needed. When my claim is reviewed and I see the outcome, then I will know if what I thought I was covered was indeed correct. If that is the case, I will happily recommend this company