Reviews, Sales, and Service Ratings for
Tin Leg

Had a very positive experience in the purchase of travel insurance. The agent was helpful in explaining certain aspects of the coverage i did not fully understand. The ability to compare benefits and pricing was extremely helpful and I was able to purchase the best policy for our family.
I would certainly recommend the policy as it was a very fair price and covered all that I believed we would need.

Tin Legs had a good price for "75% refund for cancellation for any reason." We were traveling to Russia and had concerns about the political situation when we booked the trips. Most carriers offer only a 50% refund on cancellation for any reason for a similar price to Tin Legs.

Our concerns were unfounded--politics are bad but had no effect on our trip--but we had peace of mind knowing we could cancel if the situation had further deteriorated. We would recommend this policy to others in this situation.

Purchasing the insurance was an easy process, and I even contacted the 24 hr number prior to the trip to confirm accessing the number prior to departure.
Other than purchasing the insurance and verifying the 24hr number, I really don't have any additional information to evaluate Tin Leg. However, we may be filing a claim in the near future. While walking on a Shore Excursion in St. Petersburg, Russia, my wife tripped on some uneven pavement in the roadway and fell. She tried to break her fall, landing on her left wrist. The Medical Center back on the ship, the Norweigan Star, took x-rays that showed a fracture at the base of her little finger. It has now been over two weeks and the swelling has gone down significantly, but when she tries to close her fist, her ring finger does not close straight. It is at an angle. She will have to follow up with her personal physician in the near future.

No claim forthcoming on the recently completed overseas trip.
Due to ease of purchase and value have already bought another policy with Tin Leg for a trip overseas in November this year.

Too expensive. Will find alternative in future.

Customer service responded fast to my first question, but so far hasn't responded to my second (~48 hours).

Purchasing and finding information on line about the policy was very simple and friendly.
The people we spoke with about the policy were helpful and affirmed our understanding of our policy and claim.
We had to cancel our trip due to our my mother's sister being hospitalized. We have not heard anything from Tin Leg besides the fact that they have our documentation and need 3-4 weeks to process. It has been 3 weeks, so we are hoping to hear more, for example, I believe all of our paperwork is complete, but I would have liked to hear that for sure rather than waiting 3 weeks for that bit of information.
If all goes well with our claim, we would happily recommend this company to friends and use it again ourselves.

Very helpful customer service. Reasonable rates for level of coverage.

Excellent selection of travel insurance policies. Prior to trip departure, I interacted once with customer service by telephone and quickly received the information I was requesting. Squaremouth has always been my favorite website for purchasing travel insurance. I find them to be reputable and reliable.

Insurance was ready quickly.