Reviews, Sales, and Service Ratings for
Travel Insured International

Before Trip
The phone person was very friendly and professional with a great sense of humor, and answered all my questions.

During Trip
I did not use it during my trip.

Claim Process
They lost my initial documents. Then told me I had to wait until it had been 10 days to re-submit. Then, they deducted "depreciation", which had not been mentioned on any of the previous 3-4 phone calls, and they did not honor the purchase price of the camera involved even though it is clearly stated on the receipt. So what started out as an extremely positive experience, now has a slightly bitter aftertaste and I'm not sure if I would recommend or use again. I can accept the depreciation (although in at least one of the phone calls it should have been mentioned)but not the other part. BTW, the amount involved is $20- not much, indeed, but on principle and with all the run-around, well lets just say they could've bought a whole lot of customer good will and satisfaction with that $20 and they chose not to. One has to wonder then, if they are going to give the run around over $20, what if your claim is much higher?

Before Trip
the airlines changed the schedule so we would be arriving back home a day later and the policy coverage dates were changed to accommodate the additional day without a problem

During Trip
did not use it during the trip

Claim Process
did not have a claim

During Trip
No contact needed.

Claim Process
No claim.

During Trip
Had to cancel trip

Claim Process
Told me repeatedly I had submitted the correct paperwork and then would come back asking for more. This happened numerous times, One person would tell me the claim paperwork was enough and then another tell me they needed something else. I tried emailing docs in. They could never receive the emails so I had to hard mail everything, It was a very, very frustrating and long process. I eventually got reimbursed, but it took constant and persistent vigilance on my part, I think most people would have given up. Very, very frustrating. I definitely got the impression they were looking for any reason at all to deny the claim and not have to pay.

During Trip
n/a

Claim Process
n/a

Claim Process
No Claim

Before Trip
great!

During Trip
above questions not applicable, since unexpected health issue close to travel time. against medical advice to travel and besides i was very weak post hospitalization.

Claim Process
I am still completing the forms and gathering records to go with the claim.

Before Trip
Clear description provided of benefits

During Trip
No need to use insurance on trip

Claim Process
NO claim filed

During Trip
NO ISSUES AROSE SO NO CONTACT WITH CARRIER

During Trip
Did not use so cannot really comment

Claim Process
No claim so not applicable