Reviews, Sales, and Service Ratings for
Travel Insured International

Claim Process
This company really came through for us when we were delayed in returning from South Africa during Hurricane Irene. We tried to call their helpline from Johannesburg but the call did not go through and I am not sure that the blame did not lie on the Johannesburg end as the phone system there was odd. We had extra expenses when we were forced to fly home to a different U.S. city leaving our car stranded in New York City. Travel International covered everything for us. The customer service rep was very kind when I first called after arriving home and the paperwork which I was very particular in completing was not questioned. Still I was very surprised to see a check for the complete claim with no hassle. I have used other companies before and filed claims and things never went this smooth. I am a permanent Travel Insured International customer now.

During Trip
Did not use so cannot rate.

Before Trip
I printed off the insurance. I wish I was aware of the different states exclusions before I started to print. Wasted a lot of paper which i did not need.

During Trip
Did not have to use insurance. It was nice to know it was there.

Before Trip
They took our money and provided a policy.

During Trip
We did not contact anyone during our trip about the interruption. We waited until we were back home.

Claim Process
We were forced to evacuate Hatteras Island, NC 5 days into a 14 day trip due to Hurricane Irene and the devastation left during and after the storm. They insurance company is being extremely difficult and has not paid the claim, even though I have PROVIDED ALL THE DOCUMENTATION. The reason stated was that "Evacuation" was not a covered item. So I resubmitted and stated that vacation housing was "uninhabitable" because of "Natural Disaster at the site of Your destination which renders Your destination accommodations uninhabitable." The town where the vacation house is was had a mandatory, State evacuation for tourists from 8/24/11 through 10/10/11. Even with all this information, they still have not paid the claim. Proof of payment was submitted, copy of lease and mandatory evacuation notice sent to us was submitted. I will be taking this claim information to the local news consumer advocates and an attorney and will never buy insurance from anyone associated with Squaremouth again if this is not satisfied immediately. It has now been 60 days and this is completely not necessary.

Before Trip
Fortunately I did not need to take advantage of the insurance or trip interuption services!

Before Trip
I had no service requirements on this trip but did receive good service on a previous trip where I had to submit a claim due to travel disruption.

During Trip
I had no service requirements on this trip but did receive good service on a previous trip where I had to submit a claim due to travel disruption.

Claim Process
Not applicable for this trip.

During Trip
luckily, didn't have to use the coverage

Before Trip
I didn't need any customer service. The whole purchase was so silent I wasn't sure we were really covered, but getting this email assures me that we were.

Before Trip
policy arrived too late for my comfort

During Trip
didn't need help

Before Trip
I have used Squaremouth before and am completely satisfied.

During Trip
Did not need Customer Service and therefore unable to rate

Claim Process
No Claim