Reviews, Sales, and Service Ratings for
Travel Insured International

During Trip
An international number that was supposed to be for collect calls was not accurate. Once contacted they were very helpful and faxed forms to the hotel in case we needed them.

Claim Process
I am still waiting for the claim to be settled

Before Trip
I was extremely happy with the way your representatives treated me during the process of buying the insurance. I had some special circumstances with this trip, including a pregnancy we didn't know about while buying tickets, and your guys really knew the plans and were extremely nice to work with. I am a retired travel agent, and have dealt with my share of travel insurance people, and must say that I have never been as pleased with anyone in that business as Squaremouth's representatives. Thank you for making a very stressful part of my trip so much easier. Before I found Squaremouth, I had been having a very hard time getting my questions answered and would not have been able to find a good policy on my own. Thank you!

During Trip
I didn't need my travel insurance on the trip.

Claim Process
I had a situation while I was traveling which resulted in a financial loss greater than expected. I thought this incident might be covered under my insurance, but when I asked (via an online chat), I got a very simple "this is not covered" with no further explanation. They then ended the chat session without notice.

During Trip
Had to cancel trip because of medical issues

Claim Process
Claims process was a bit confusing because they wanted direct confirmation from the airline in addition to all the documentation I provided from Orbitz, but the claim representative took care of it promptly.

Before Trip
This was easy, and re-assuring. I was delighted someone other than the insurance company (namely - you, Squaremouth) has ratings of the insurance companies.

During Trip
As it turned out, fortunately, and presumably, expectedly, I had not reason to contact the insurance company.

Claim Process
I did not file a claim. There was no reason to

During Trip
no claims

During Trip
I never had to use the emergency help hotline, thank goodness.

Before Trip
It is a little hard to always understand what is and what is not covered.

During Trip
Did not use

Claim Process
no claim

During Trip
Not Applicable

Claim Process
Not Applicable

Before Trip
We actually did not need to contact anyone directly, but the website was easy to navigate to set up our policy.

During Trip
We did not have to access the system at all.