Reviews, Sales, and Service Ratings for
Trawick International

Initial representative was very helpful with starting the claims process and sent me the required forms while I was still on the phone with her.

I tried calling the domestic customer service line when I wound up stranded in Miami for two nights but they were closed and the voicemail was full so I couldn’t communicate with anyone.

Thank you for this feedback. We are so sorry that you couldn’t get through to us during what must have been a challenging time while you were traveling. We will look into why this might have happened, so it does not happen again in the future. It looks like we have received your claim and it is in line for processing. Please be on the lookout for emails from NWTravClaims@cbpinsure.com and call 1-888-352-3169 with any questions you may have on the claim. Thank you.

It’s been a month now since our trip on Crystal was cancelled. Crickets from Trawick. I’ve sent out all the paperwork requested. Can never reach them on the phone, even their emergency line. Terrible customer service! Never again. Their website doesn’t even function. I feel like we’ve been taken for a ride! I know, “Covid”

Thanks for your review and feedback. We are terribly sorry to hear about the frustrating experience you have had with us and will look into the phone and website issues you mention to see if we can determine what may have happened. It looks like additional information is needed for the claim to be processed and a request was sent on 2/4, then again on 2/18. Please check your inbox for emails from NWTravClaims@cbpinsure.com and call 1-888-352-3169 with any questions you may have on the claim.

Yes, we filed a claim. We were forced to cancel our trip to Egypt from Abu Dhabi due to my testing positive for Covid-19. I was confined to my hotel room for 8 days due to the strict quarantine protocols of the Abu Dhabi emirate. I reached Trawick by phone. Trawick referred us to Nationwide Mutual Insurance Company. On January 21, 2022, all the requested documents were sent to Nationwide via email. There was no response from Nationwide, and finally, after several attempts, and being on hold for about 40 minutes, I reached a live person on the customer service help line. The operator said they had received my claim, they were overwhelmed, and said they were processing claims as fast as they could. Since them, I've received several automated "do not reply" emails, saying that eventually someone will contact me. To date, there has been no reach out. Overall, I'd say the customer service has been terrible, frustrating, and maddening. Reviews will be written when this process is complete, and unless things change radically, they will not be pretty.

Thank you for your review and feedback. We are so sorry to hear that your experience filing a claim has been frustrating, and sincerely apologize. It sounds like we were finally able to connect, our claims team spoke with you, and the claim has been processed and paid. Please let us know if there is anything further needed. Again, our apologies for the challenges you faced filing your claim. Thank you.

I felt comforted knowing I was able to purchase COVID coverage. I over did coverage and now I know for next time. My first experience was a good one.

The survey is difficult to answer. We did not take our trip, cxld before we left. Filed a claim within a few days and as of today (3 weeks from file date) we have not received much/if any info on it.

Thank you for your review and feedback. I am happy to advise you that your claim was approved for payment on 2/18; you should have an email from the Claims team confirming as much. Please check your inbox for an email from NWTravClaims@cbpinsure.com and call 1-888-352-3169 with any questions. Thank you.

Total scam. Submitted all required information on the portal. Keep asking for same information already provided. No one answers phones. Already 2 months since filed claims and have heard nothing. Would never purchase from them again.

Thanks for your review and feedback. We apologize for the frustrating experience you had with filing a claim. It looks like your claim was processed and paid in full on 2/4. Please let us know if there is anything additional you need. The contact information for claims is NWTravClaims@cbpinsure.com and 1-888-352-3169. Thank you.

Tried for 3 days to connect with someone in claims but after hours on hold never got through. Called customer service & got a return call the next day with some help but overall extremely disappointing customer service.

We are so sorry to hear your experience with us has been disappointing. We strive for excellence in customer service but obviously missed the mark, and for that we are truly sorry. It looks like we received your claim on 2/14 and it is in line for processing. Please be on the lookout for emails from NWTravClaims@cbpinsure.com and call 1-888-352-3169 with any questions you may have regarding your claim. Thank you for choosing Trawick International.

Phyllis from the claims department was so supportive. We had to cancel our trip because we contracted Covid and the whole cancellation and claims process appeared to be daunting. She reassured me that they could handle it, directed me to forms and gave me a claims number, she greatly reduced my anxiety.

It was nice to have the piece of mind traveling if anything did go wrong