Sales & Service Data

TOTAL SALES
34,914
Since 2012
MONTHLY SALES
846
Average Monthly Sales Since 2012
REVIEWS
700
Since 2012
Overall Rating
4.34 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

34,914
policies sold

0.2%
negative reviews

0.2% (68) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    417
  • 4 stars
    150
  • 3 stars
    65
  • 2 stars
    14
  • 1 star  
    26
Top Providers
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4.6/5
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IMG
4.46/5

Trawick International All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Safe Travels 3 In 1
    Review Received:
    From: Verified Squaremouth Customer

    A pleasant experience. When I took out the insurance I gave a 2nd visiting place incorrectly. It was quickly resolved.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels 3 In 1
    Review Received:
    From: Verified Squaremouth Customer

    We filed a claim, due to my husband's critical heart issues. His cardiologist "prohibited " travel. We have not heard anything, as yet, about our claim. It was, however, filed less than 2 weeks ago. Our travel agent, Travel with Alan, in Lynwood, WA, was extremely helpful with this claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Safe Travels 3 In 1
    Review Received:
    From: Verified Squaremouth Customer

    On August 24th my wife fell and had a complicated pelvic and hip fracture. She was operated on August 29, was in rehab for 14 days and is still confined into a wheelchair. We had to cancel our cruise and filed a claim with Trawick International. We received the claim forms on the internet and filled them out. On page 2 they have a large section to be filled out by the attending physician. We are with Kaiser Permanente, which has a large presence in our area. They are almost like the government. My wife did not have just one attending physician, she had two surgeons and several other doctors seeing her.

    We had a letter from Kaiser and also from the rehab that she is unable to travel, but Trawick insisted on having that section filled out by the attending physician. I took me a while to find the right department for this and we waited about three weeks to get the form back. We mailed all of this plus copies of the visa statements of the travel expenses to Trawick on Tuesday September 10th and have not heard back from them.

    Thanks for inquiring about this.

    Gunter Sanders

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels 3 In 1
    Review Received:
    From: Verified Squaremouth Customer

    Phone conversation was pleasant and comforting. Everything was explained well.

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    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels 3 In 1
    Review Received:
    From: Verified Squaremouth Customer

    We hd to cancel our trip due to the sudden and unexpected illness of my mother-in-law. I contacted Trawick and filed a claim in July. I sent all the requested info whick wasa considerable amount. I did not hear from them in weeks. Finally I was ocntacted by email asking for additional info which I sent. then I got another email asking for the sam info again. When I contacted them by phone they said thdy had the info and the email was a mistake. I am still waiting for them to settle our claim.

    Review Updated: 09/20/2019

    While Trawick did require quite a bit of back up information for the claim, once it was provided they processed the claim promptly. I would encourage anyone purchasing travel insurance to keep good records, including email and on-line transactions in case they have to file a claim later.

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels Outbound excl US
    Review Received:
    From: Verified Squaremouth Customer

    The ease with I was able to get complete information during my purchase helped me choose the right policy for
    my needs. The agent was patient and informative. I would definitely use them again.

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    2 out of 2 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Safe Travels 3 In 1
    Review Received:
    From: Verified Squaremouth Customer

    claim denied

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    0 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Safe Travels 3 In 1
    Review Received:
    From: Verified Squaremouth Customer

    An insurance claim for our trip cancellation due to health reasons has not been submitted yet. My husband's physician who needs to sign a supporting document has not done so yet because of his absents due to vacation .

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels 3 In 1
    Review Received:
    From: Verified Squaremouth Customer

    Claim was handled swiftly through Trawick. Cost of the policy was very reasonable.

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels 3 In 1
    Review Received:
    From: Verified Squaremouth Customer

    Spoke to customer service. They forwarded claim forms via email. Have not yet completed same.

    Review Updated: 09/11/2019

    They approved my claim 100% in a timely manner.

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    1 out of 1 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 12 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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