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We had a bad experience filing a claim with another company. I contacted Squaremouth because it was recommended in the AARP magazine. The person on the phone was very helpful and got me signed up very easily. The coverage was better and it was several hundred dollars less than the plan offered by the tour company. I will definitely use them again.
Buying my plan was very easy as the agent was most helpful. Having the policy gave me confidence and freedom of concern of any possible health issues.
Website was transparent. Comparing insurance was easy to do.
Quick resolution for claim of damaged luggage.
Did not use the insurance but it gave me peace of mind to know it was there if I needed it.
Very prompt in sharing info. My questions were answered immediately and courteously.
The support people were absolutely awful. Half of my messages were ignored.
They kept asking for more information.
The airline was more accommodating than the insurance company.
My Blue Cross paid virtually every medical cost. Trawick didn't care AT ALL. To this day they have never followed up.
I asked for a seat upgrade so I could stretch my leg out. It took them to the day before my flight to say they would pay for an upgrade to a plus seat. By then (as they well knew) there were NO seat upgrades available. I would have had to spend days sitting in a hotel room waiting for a flight with availability. Which of course they would have paid NOTHING.
Just to state again, to this day they have still not followed up.
This was very easy, convenient and budget friendly. Would definitely use this again
Claim documents submitted 11/11. Have yet to hear back.
Review Updated: 12/29/2019
First, & hopefully last time to claim insurance. Process was smooth, & efficient. No complaints.
Hi Harold, I am sorry that you had to file a claim. Claims are processed 15 working days from the receipt date of the claim so you are still in that 15 day time frame. CBP will be in contact via email if they need anything from you in order to proceed. If you have any questions or need claim status please feel free to reach out to us at 888.301.9289
I had to go to a clinic due to a health issue. I talked to the costumer services and they told me what to do. Everything turned out fine so far.
I'll soon start a reimbursement procedure of my expenses while overseas.
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more