Trawick International Travel Insurance Reviews

I am awaiting a response from claims department as to my submission of a claim at this moment.

The experience in getting an air ambulance back to the US was okay, although somewhat frustrating. We had to make regular telephone calls to make sure someone was working on the claim. Eventually it required telephone calls every two hours. Finally, an ambulance was scheduled, but the land ambulance showed up 3 hours earlier than Traewick predicted, so we had to hurridly pack our bags to meet the ambulance. The air ambulance experience was a good one, once we were put on board. Currently we are waiting for Traewick to process the hospital bill in Mexico. The bill was sent to them almost two months ago. We don't know why that is taking so long.

4 weeks for claim processing is far too long

I rely on Trawick International for travel protection for any significant trips. I have filed a claim in the past & had superior service. Luckily, I have not needed to file a claim lately but feel confident in the response I would receive from Trawick.

A claim was filed; but, it is being withdrawn because apparently my medical insurance is my primary coverage. Before I learned this, I started a claim. The result of my interaction was such that I will likely not get traval insurance from Trawick again. My injury required a trip to an emergency room in Switzerland. All the paperwork given to me by the hospital was provided to Trawick. They wanted some paperwork with the doctor's name and paperwork. When being treated oversees in a foreign country in an emergency, Trawick did not provide a list of paperwork you need to file a claim if injured in advance.
No one seemed willing to accept that I had no such paperwork or access to such.

I filed a medical claim within the last week and will be filing a weather delay claim as soon as Delta Airlines provides me with documentation.

I appreciate the trawick easy of purchase and assistance via the chat feature for 25 hour customer support. I had my questions answered swiftly ad was able to proceed with my claim submission

That said, the website is a bit clunky. I needed help with locating the certificate number to start a claim and I was prompted to look as beginning with a letter. Mine did not so have one and the website didn't provide adequate info on the types of numbers. However customer service helped me easily.

My son's policy was mostly easy to upload info on and navigate the pages, which we found helpful since he needed my assistance (I'm his parent) to submit it as he was hospitalized and healing with hand mobility issues.

It would appreciate more regular updates on the status on my claim via email or text, especially if there were any issues or additional info needed. I submitted it on the July 19th within the 7 days of the medical services. I haven't heard anything yet except an email prompt to access my claim via the site.

All good and smooth

We had to cancel our trip due to the need for my wife to have surgery. We files a claim on March 19th and your claim process is extremely difficult. I had to make multiple calls to verify your receipt of my documents and they weren’t forwarded to the correct department until I called. Some of the representatives I spoke to were not helpful at all.
Apparently, customers have to read the small print to be aware of your hidden rules. I have forwarded the information to my state’s insurance department. I have also filed a second appeal.
I will never purchase insurance from you again and will never recommend your company.

Squaremouth was easy to use and great in meeting my insurance needs. The claim experience with Trawick International, unfortunately, has not been so great and has been incredibly slow and painful. It's been 3+ months, and I still have not been reimbursed for my eligible medical expenses incurred during my trip.