Sales & Service Data

TOTAL SALES
33,114
Since 2012
MONTHLY SALES
924
Average Monthly Sales Since 2012
REVIEWS
668
Since 2012
Overall Rating
4.33 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

33,114
policies sold

0.2%
negative reviews

0.2% (68) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    394
  • 4 stars
    143
  • 3 stars
    63
  • 2 stars
    14
  • 1 star  
    26
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Trawick International All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Safe Travels 3 In 1
    Review Received:
    From: Verified Squaremouth Customer

    Easy online purchase. Good inclusion with the best pricing. Intend to use them again.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels Outbound excl US
    Review Received:
    From: Verified Squaremouth Customer

    Super-nice service. I was worried we wouldn't make our flight since our cruise ship was going to dock later than anticipated. Luckily all went well.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Safe Travels 3 In 1
    Review Received:
    From: Verified Squaremouth Customer

    My train arrived 4 hours late to my destination and 2 1/2 hours late at my starting point. When I called I was told that I need written proof of the train’s delay. Called Amtrak and was promised written confirmation via email. Still waiting for that so I can file a claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels 3 In 1
    Review Received:
    From: Verified Squaremouth Customer

    Easy to obtain insurance I needed. Very happy that I didn't need to use it. Overall, a good experience.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels First Class
    Review Received:
    From: Verified Squaremouth Customer

    Answered the phone personally (not a menu prompt) and was knowledgeable and efficient in helping us expand our coverage for a longer trip than originally insured. Great service...and unfortunately rare these days.

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels Single Trip
    Review Received:
    From: Verified Squaremouth Customer

    I love square-mouth easy communication good service pleasant people. We may change our trip and I hope Trawck international will allow moving policy. That will have to wait, but the agent I spoke with was helpful.

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    2 out of 2 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Safe Travels 3 In 1
    Review Received:
    From: Verified Squaremouth Customer

    It is misleading to continue to call this issuer "Trawick International" as the claims are all handled by Nationwide. Had I known before purchase that Nationwide was involved, I would have looked elsewhere. I looked at the Trawick reviews and they seemed OK, but now that I reviewed Nationwide, they have some horrible reviews that would have dissuaded me from purchasing this policy. SquareMouth should take responsibility for this deceptive advertising as Trawick seems to be just a sham to overcome Nationwide history of poor customer service.

    They denied my claim for theft losses on the grounds that the vehicle was "left unattended" even though it was in a museum parking lot, under surveillance by 2 cameras and a parking attendant. This would qualify as attended by any reasonable person standard. Trawick and Nationwide just look for any reason to deny a claim and make it difficult for claimants.

    They also denied my claim for loss of a Samsung tablet on the grounds that it was a computer or a cell phone; it is neither since it is an e-reader that does not have computing or phoning capabilities. The policy does not define the terms computer, cell phone or left unattended, therefore a reasonable person standard should apply--not their company interpretations that are designed to increase their rate of claim denials. I would not recommend buying travel insurance from either company.

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    15 out of 16 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Safe Travels Single Trip
    Review Received:
    From: Verified Squaremouth Customer

    My initial purchase did not go through because squaremouth's computers weren't connecting to Trawick, so it was a little inconvenient having to call someone the following day to complete the purchase. I prefer to do everything online.

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    3 out of 3 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Safe Travels Single Trip
    Review Received:
    From: Verified Squaremouth Customer

    I tried to cancel this policy the day after I bought it because I realized that I already had another policy but was unable to do so because it was a Saturday and the office was closed. Spoke to someone in another part of the company who was going to get back to me and never did.

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    4 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels Single Trip
    Review Received:
    From: Verified Squaremouth Customer

    We thought we would need to return home early due to the death of a loved one. Contacted Trawick and they were working for us. We didn’t have to return early and don’t have to file a claim but appreciate the concern and work for us.

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    5 out of 5 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 9 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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