Sales & Service Data

TOTAL SALES
38,075
Since 2012
MONTHLY SALES
784
Average Monthly Sales Since 2012
REVIEWS
761
Since 2012
Overall Rating
4.36 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

38,075
policies sold

0.2%
negative reviews

0.2% (71) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    461
  • 4 stars
    163
  • 3 stars
    66
  • 2 stars
    16
  • 1 star  
    27
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Trawick International All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

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  • Overall Rating 5 out of 5
    Policy:
    Safe Travels First Class
    Review Received:
    From: Verified Squaremouth Customer

    We had a bad experience filing a claim with another company. I contacted Squaremouth because it was recommended in the AARP magazine. The person on the phone was very helpful and got me signed up very easily. The coverage was better and it was several hundred dollars less than the plan offered by the tour company. I will definitely use them again.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels Single Trip
    Review Received:
    From: Verified Squaremouth Customer

    Buying my plan was very easy as the agent was most helpful. Having the policy gave me confidence and freedom of concern of any possible health issues.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels First Class
    Review Received:
    From: Verified Squaremouth Customer

    Website was transparent. Comparing insurance was easy to do.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels 3 In 1
    Review Received:
    From: Verified Squaremouth Customer

    Quick resolution for claim of damaged luggage.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels Single Trip
    Review Received:
    From: Verified Squaremouth Customer

    Did not use the insurance but it gave me peace of mind to know it was there if I needed it.

    Was this review helpful to you?

    0 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels First Class
    Review Received:
    From: Verified Squaremouth Customer

    Very prompt in sharing info. My questions were answered immediately and courteously.

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Safe Travels First Class
    Review Received:
    From: Verified Squaremouth Customer

    The support people were absolutely awful. Half of my messages were ignored.

    They kept asking for more information.

    The airline was more accommodating than the insurance company.

    My Blue Cross paid virtually every medical cost. Trawick didn't care AT ALL. To this day they have never followed up.

    I asked for a seat upgrade so I could stretch my leg out. It took them to the day before my flight to say they would pay for an upgrade to a plus seat. By then (as they well knew) there were NO seat upgrades available. I would have had to spend days sitting in a hotel room waiting for a flight with availability. Which of course they would have paid NOTHING.

    Just to state again, to this day they have still not followed up.

    Was this review helpful to you?

    4 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels Outbound excl US
    Review Received:
    From: Verified Squaremouth Customer

    This was very easy, convenient and budget friendly. Would definitely use this again

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Safe Travels 3 In 1
    Review Received:
    From: Verified Squaremouth Customer

    Claim documents submitted 11/11. Have yet to hear back.

    Review Updated: 12/29/2019

    First, & hopefully last time to claim insurance. Process was smooth, & efficient. No complaints.

    Response From:
    Trawick International
    Trawick International:
    Jane
    Response Received:

    Hi Harold, I am sorry that you had to file a claim. Claims are processed 15 working days from the receipt date of the claim so you are still in that 15 day time frame. CBP will be in contact via email if they need anything from you in order to proceed. If you have any questions or need claim status please feel free to reach out to us at 888.301.9289

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels USA Cost Saver
    Review Received:
    From: Verified Squaremouth Customer

    I had to go to a clinic due to a health issue. I talked to the costumer services and they told me what to do. Everything turned out fine so far.
    I'll soon start a reimbursement procedure of my expenses while overseas.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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