Sales & Service Data

TOTAL SALES
31,278
Since 2012
MONTHLY SALES
697
Average Monthly Sales Since 2012
REVIEWS
648
Since 2012
Overall Rating
4.33 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

31,278
policies sold

0.2%
negative reviews

0.2% (65) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    382
  • 4 stars
    139
  • 3 stars
    62
  • 2 stars
    14
  • 1 star  
    23
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Trawick International All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Safe Travels 3 In 1
    Review Received:
    From: Verified Squaremouth Customer

    I cannot remember what my question was, but Trawick International customer service answered it immediately, and to my satisfaction. I talked to them before I purchased the travel insurance, to be sure I knew I was getting the right travel insurance for my situation.

    This insurance gave me peace of mind both before, and during, my trip. I am highly satisfied with this experience, and will assuredly be a repeat customer.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Safe Travels Single Trip
    Review Received:
    From: Verified Squaremouth Customer

    I bought this for medical reasons/emergency evacuation, etc.....but realize it is a secondary policy....and the exceptions are many. So, other folks have advised that it really doesn't cover much. However, it gave me some peace of mind on the trip.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels 3 In 1
    Review Received:
    From: Verified Squaremouth Customer

    Fortunately, we did not need to call on Trawick, but there was a moment when I was going to call. We showed up at our destination but our luggage did not. My became anxious but I was able to comfort her with a reminder that we were insured and our vacation could continue.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels 3 In 1
    Review Received:
    From: Verified Squaremouth Customer

    Since we didn’t need to make a claim we did not have much interaction with them.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels 3 In 1
    Review Received:
    From: Verified Squaremouth Customer

    It took a while, but our claim was finally approved due to documentation of pre-existing conditions.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels Single Trip
    Review Received:
    From: Verified Squaremouth Customer

    The web site was easy to use.

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Safe Travels 3 In 1
    Review Received:
    From: Verified Squaremouth Customer

    I called the claims dept at 888-352-3169 the day after I arrived in New Zealand but my luggage did not. I was given a claim number. Three days went by and I received no communication. The next day (4 days after vacation started) my luggage arrived and I got an email from On Call International advising me that my luggage had not yet been located by the airline. The next day they sent an email that my luggage was " in the delivery status". So, they were of no help in locating my luggage. Additionally, I was informed that the Baggage Delay benefit would only cover clothing/toiletries for which I had a dated receipt, nothing for the inconvenience.

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    1 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Safe Travels Single Trip
    Review Received:
    From: Verified Squaremouth Customer

    The csr sent me to the website to download forms. Still completing. A lot of paperwork to come

    Response From:
    Trawick International
    Trawick International:
    Jane
    Response Received:

    Tara, The claim forms for Nationwide ask about you, your trip and what you lost and how. If you have a form that is longer than 2 pages and a signature page, you may have downloaded the wrong company’s form – please check that it says Nationwide. If you need help filling out the form please contact our office. Our customer service team is always available to help 888-301-9289.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels 3 In 1
    Review Received:
    From: Verified Squaremouth Customer

    Very easy to enroll. Good value for coverage

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels Single Trip
    Review Received:
    From: Verified Squaremouth Customer

    The woman who explained the policy was very helpful explaining the policy details.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 9 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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