Sales & Service Data

TOTAL SALES
36,291
Since 2012
MONTHLY SALES
796
Average Monthly Sales Since 2012
REVIEWS
737
Since 2012
Overall Rating
4.35 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

36,291
policies sold

0.2%
negative reviews

0.2% (70) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    442
  • 4 stars
    161
  • 3 stars
    64
  • 2 stars
    15
  • 1 star  
    27
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4.6/5
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Trawick International All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

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  • Overall Rating 5 out of 5
    Policy:
    Safe Travels 3 In 1
    Review Received:
    From: Verified Squaremouth Customer

    All ok

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels Single Trip
    Review Received:
    From: Verified Squaremouth Customer

    The claim process and also the claim appeal process were both easy and simple. However, my claim, of only $153.42 was denied initially and on appeal. I feel the reason Trawick gave for denial was unjust. I purchased the insurance beginning September 3, the date of our international flight. At 11:20 PM on September 2 I received an email from British Air cancelling my flight and booking me on a flight a day later - September 4. I did not need to submit a claim for an airport hotel since we were staying with friends. My only claim was for the first night of our AirB&B in Paris since our trip was delayed one day. Trawick refused to pay the claim because the email I received delaying my flight was sent on September 2, less than an hour prior to the date in which the insurance was to begin. Not only does that seem like splitting hairs, but it ignores the fact that my trip was delayed one day so I lost one night of accommodation which was prepaid and non-refundable. I am filing a second appeal on this claim.

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    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Safe Travels Single Trip
    Review Received:
    From: Verified Squaremouth Customer

    Initial inquiry person was new and was not helpful. I had to ask for his supervisor.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels First Class
    Review Received:
    From: Verified Squaremouth Customer

    TU for providing travel health insurance. Fortunately, we are ok.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Safe Travels Single Trip
    Review Received:
    From: Verified Squaremouth Customer

    Simple, quick, not expensive,

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Safe Travels Single Trip
    Review Received:
    From: Verified Squaremouth Customer

    Glad we did not need to use the insurance but was glad we had it. Liked that we had many options of coverage to choose from and rates were reasonable.
    Would use this travel insurance again.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels 3 In 1
    Review Received:
    From: Verified Squaremouth Customer

    Have had positive experience with a loss claim in past. Hopefully will have same experience with recent claim for luggage damage.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels Single Trip
    Review Received:
    From: Verified Squaremouth Customer

    Our claim was sent to Global Benefits Group and forwarded to the Claims Department for review on Monday, Oct 28 ,2019. We're waiting to find out if the claim will be honored or if additional information is required.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Safe Travels Outbound Cost Saver excl US
    Review Received:
    From: Verified Squaremouth Customer

    Great service at a great price

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Safe Travels 3 In 1
    Review Received:
    From: Verified Squaremouth Customer

    They provided adequate answers to all my questions related to the possible delay or cancellation of my scheduled trip due to an impending Typhoon.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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