Reviews, Sales and Service Ratings for Trawick International

Trawick International Sales & Service Data

Total Sales
10,223
since 2012
Monthly Sales
308
average monthly sales since 2012
Reviews
324
reviews since 2012
Overall Rating
4.42 out of 5
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average on squaremouth 13,648 policies sold - 265 average monthly sales over last 3 months - 14,382 reviews - overall rating 4.45 out of 5

Trawick International Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.42

average on squaremouth 4.45 out of 5

10,223 policies sold
0.4% negative reviews

0.4% (40) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    186
  • 4 star
    71
  • 3 star
    27
  • 2 star
    7
  • 1 star
    5
  • Review Received
    Insurance Provider
    Trawick International
    Policy
    Safe Travels International excl US
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    During my trip I got excellent customer service and pre-approval of my claim. The 24hr. representative Ali Azeem checked with the medical department who confirmed that I was covered because I was on blood thinners and had an IVC filter (a inner vien device to catch blood clots originating in the vein.

    The claim was processed when I got home with some difficulty (couldn't read it, fax'd to the wrong Fax number etc.).

    When following up no person I contacted could see why the claim was not processed. I finally got an e-mail saying the claim was denied because of a pre-existing condition, even though the policy was bought specifically because it covers unexpected re-occurrence of a pre-existing condition. (Pulmonay Embollisim).

    Further follow ups with individuals who read the policy agreed with me that the claim should be processed.

    I am now being asked for my 'medical history' and being told that I should gather that from my primary physician. No specifics are given as to what information is required.

    Of course a medical questionnaire was filled out prior to purchasing the policy and an extensive on line chat and detailed review of the policy by myself indicated that the policy covered my needs.

    It is odd to me that the auditor of claims Elvia Ledzema has sent me an e-mail stating that customer services wants this information. This is of course backwards. see below:

    " Dear Carl,

    Thank you for sending the attachment. I was advised by our customer service lead that we will be needing your past medical history. You’ll need to gather this information from you primary physician.

    Thanks again for being patient regarding this matter and I look forward to hearing from you.

    Regards,


    Elvia Ledezma
    Internal Claims Auditor"

    Global Benefits Group
    Insurance Without Bordersâ„ 

    Corporate Headquarters
    26000 Towne Centre Drive, Suite 100
    Foothill Ranch, CA 92610 USA
    www.gbg.com
    +1.949.421.3348

    Response Received
    Trawick International
    Trawick International
    Jane Pennington

    Carl, I apologize for the confusion at GBG. When they processed your claim they put the wrong code on the explanation page which showed up as needing medical records. This prompted an email to you when at the very same time the claim was in accounting waiting for the check to be issued. As you know from talking with Customer Service today payment is forthcoming. I apologize for the inconvenience.

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    5 out of 5 people found this review helpful
  • Review Received
    Insurance Provider
    Trawick International
    Policy
    Safe Travels International excl US
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I mailed the claim over a month to the insurance company and have heard nothing from them. I am upset that they are ignoring my claim and have not contacted me at all.

    Review Updated 12/02/2014

    Finally got my claim but it was frustrating process but I am thankful to you for your assistance.

    Response Received
    Trawick International
    Trawick International
    Jane Pennington

    I see a claim with a signature date of 10/13/14. It was received and entered into the database on 10/29/14 and today is 11/2/14 They will notify you via email if they need anything else. You can reach them directly at 877-916-7920 or you can contact me at 888-301-9289.

    Was this review helpful to you?
    4 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    Trawick International
    Policy
    Safe Travels International excl US
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Did not need to use it but it was a great deal and purchasing was easy. will definitely purchase insurance from here again if ever need to!!

    Was this review helpful to you?
    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    Trawick International
    Policy
    Safe Travels USA
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    This was our first time using travel insurance. No problems signing up, and no claims. We would use this company again.

    Was this review helpful to you?
    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    Trawick International
    Policy
    Safe Travels International excl US
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Before Trip
    They were helpful and a answered questions.

    During Trip
    Did not need to use

    Claim Process
    N/A

    Was this review helpful to you?
    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    Trawick International
    Policy
    Safe Travels International excl US
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    Best price for the type of coverage I was looking for, easy purchase process

    During Trip
    Thankfully, I had no need to contact customer service or make a claim

    Was this review helpful to you?
    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    Trawick International
    Policy
    Safe Travels International excl US
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Before Trip
    Did not have to access customer service. Documentation was clear and I did not need to file a claim.

    Was this review helpful to you?
    2 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    Trawick International
    Policy
    Safe Travels International excl US
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    During Trip
    They do not provide coverage for appendicitis which is exactly what happened to me. I do not understand why they do not provide coverage for that as this can happen on the trip. VERY BAD

    Was this review helpful to you?
    2 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    Trawick International
    Policy
    Safe Travels International excl US
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    It was the only policy available that fit our requirements. Having it gave us great peace of mind, and we were glad we didn't have to use it.

    Was this review helpful to you?
    1 out of 1 people found this review helpful
  • Review Received
    Insurance Provider
    Trawick International
    Policy
    Safe Travels International excl US
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    no claim

    Was this review helpful to you?
    1 out of 1 people found this review helpful