Reviews, Sales, and Service Ratings for
Trawick International

Good service. Easy to find what we needed.

Submitted a claim but still have yet to hear back from any representative.

I have been calling to speak with someone about opening up a claim and phone lines or busy or they hang up on you. Tried the website and don’t recall my information at lost on what to do. I tested positive for COVID-19 3 days before I was to leave. So can you please help me file a claim

Thank you for your feedback. We are sorry to hear your experience filing a claim has been difficult and apologize for any frustration caused. It looks like we were finally able to connect and a claim form and list of required documents was emailed on 2/4 --please check your inbox for an email from NWTravClaims@cbpinsure.com and call 1-888-352-3169 with any questions so we can begin processing your claim. Thank you very much.

I have filed a claim for both my partner and I over a month ago regarding my trip being canceled because of us testing positive for COVID-19. I was hoping to hear back from you guys regarding my claim application immediately but I have yet to hear anything other than this email. I need a refund for the trip immediately. I do not understand the lack of communication around this urgent matter. Please get back to me ASAP. Thank you.

They have just 1 representative to attend the calls, he is nice and helpful but there is not 24 hours of service. Since I present my claim I haven't received any calls or real emails about it, just a computerized answer emails saying that they have a lot of claim I and the waiting times are long. I bought this insurance because their reviews but I start to think that they are fake.

Cancel for any reason coverage was offered at the time I was researching policies, but was not available when I purchased and presented as an additional add-on that was never offered. It was a confusing process. When I contacted customer service regarding this issue, they were empathetic but unwilling to accept the possibility that the website had malfunctioned/misrepresented the available choices presented to me regarding the cancel for any reason coverage, which made this a less than great experience. I would use the site again, though, now that I understand it a bit better.

I have filed a claim as our flight out was cancelled until the next day . we had to get a hotel room and buy food.

Trawick says the claim process may take 60 days.

No one has gotten back about my claim.