Reviews, Sales, and Service Ratings for
Trawick International

As I write this I am still awaiting a return call from a message I left several days ago. I am stuck in Panama in quarantine because my son tested positive for COVID-19 when we went to the airport to return home. I have called customer service twice. The first time I was told that I had reached the wrong department. The second time I was on hold for quite some time before being asked to leave a message that I was told would be returned as soon as possible. And as I said I’m still waiting. Terrible customer service.

I originally called and left a message, but my call was not returned. Several days later I called the claims number and was put on hold with no indication of how long I would need to wait. I then called the customer service number and was told somewhat frantically that I would be unable to file a claim through that number. I also sent an email to the email provided by Trawick, but also received no response.

Ultimately, I succeeded in filing a claim online on Nov. 24th, but I have so far gotten no response. The claim number provided in the email from Squaremouth did not initially work in the online system, but eventually the system succeeded it in matching it. There appears to be a prefix that needs to be included (for example, Squaremouth provided no. XXX as the claim number, but the online system needed me to input YYY-XXX).

Needless to say, I am quite dissatisfied with the claim filing process. It remains to be seen if I will receive a satisfactory response within the 15 days claimed by their automated email.

I filed my claim in August and it’s been nonstop runaround and no answers and people have been anything from unhelpful to downright rude. I had mail sent to my home with my traveling companions name on it so it got returned by USPS and I haven’t even been successful it asking them to resend it despite multiple attempts. Wouldn’t recommend.

Our outbound flight on Monday from Colorado Springs was canceled. We had to move to a Sunday afternoon flight to Dallas and stay in a hotel that night awaiting our connecting flight Monday morning. None of the insurance covered this weird turn of events. Very frustrating. The agent told me I had a very slim chance of getting any reimbursement for the hotel stay. Why bother buying insurance??

none

I only had experience with Customer Service and he was fantastic. He answered all questions, helped me to understand what policy I needed. Excellent Customer Service.

My wife's brother passed away unexpectedly the day we were to leave on our trip. I completed the claim and mailed it yesterday.

I always been pleased with your service, thanks!

Information and options were discussed thoroughly and in a clear concise manner. Representative was friendly and professional and I was confident in getting the best policy for my trip.

Tour provider cancelled trip because they were concerned that a change in my medical treatment put me at too great of a risk for deep jungle trekking. But they won't reimburse me for the non-refundable portion, even though the insurance was supposed to cover both preexisting conditions and tour cancellations.