Trawick International
Overall Rating 4.14 out of 5
Overall Rating 4.14 out of 5 3,186 Reviews Since 2012

  • Rating 5 out of 5
    Policy:
    Safe Travels First Class
    Review Received:
    June 1, 2023
    Helen from OR Verified Squaremouth Customer

    The staff was knowledgeable and helpful.

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Safe Travels Voyager
    Review Received:
    June 1, 2023
    Carol from WA Verified Squaremouth Customer

    I started the process of purchasing travel insurance on the website. Later, I had some specific questions. The person I reached by phone transferred me to the company’s customer service and I was satisfied with the information they supplied.

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    0 out of 1 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Safe Travels First Class
    Review Received:
    June 1, 2023
    Malcolm from GA Verified Squaremouth Customer

    My policy No. is 1829082
    I have called 888.352.3169 and 727.725.7522 and can never talk to anyone.
    I tried cbpconnect.com on line. THE INFORMATION I NEED TO START A CLAIM IS A 9 DIGIT NUMBER BEGINNING WITH A 9.

    HOW DO I GET THAT IF NO ONE TALKS TO ME? ALL I HAVE IS MY 7 DIGIT POLICY #.

    PLEASE SEND ME WHATEVER 9 DIGIT NUMBER I NEED PLUS EXPLICIT IINSTRUCTIONS GOING FORWARD ALONG WITH A TELEPHONE NUMBER IN CASE I NEED SOME HELP.

    POST THIS IF YOU WANT BUT SOMEONE NEEDS TO SEND ME THE 9 DIGIT NUMBER TO START MY CLAIM.

    THANKS

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    26 out of 27 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Safe Travels First Class
    Review Received:
    June 1, 2023
    William from NY Verified Squaremouth Customer

    I had to cancel the trip due to illness, sent an inquiry asking if I could receive a credit to use the policy for an upcoming trip, provided proof of my cancellations and have not heard back.

    I received only an acknowledgment that my submission was received, that I would be contacted but have not heard from them since.

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    20 out of 22 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Safe Travels Voyager
    Review Received:
    May 30, 2023
    April-Renee from VA Verified Squaremouth Customer

    I noticed the day of my travel that I had the wrong return date on my policy. I called customer service, and they were able to add the correct return date to the policy with no problem. Excellent customer service.

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    5 out of 5 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Safe Travels Explorer Plus
    Review Received:
    May 29, 2023
    Joyce from GA Verified Squaremouth Customer

    I just filed the claim for our trip that we had to cancel due to an injury to my husband. Prior to the cancellation, I had to call Trawick a few times to increase our coverage as we make payments. Each time I called, the person I dealt with was pleasant and handled my situation properly.

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    5 out of 5 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Safe Travels First Class
    Review Received:
    May 28, 2023
    Nancy from MI Verified Squaremouth Customer

    No additional comments.

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    0 out of 4 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Safe Travels Explorer
    Review Received:
    May 28, 2023
    Tom from IN Verified Squaremouth Customer

    Claim was sent in May. Still no settlement on this claim. Terrible customer service. Nationwide/Trawick is not on my side. Will never use them again.

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    9 out of 9 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Safe Travels Single Trip
    Review Received:
    May 24, 2023
    Hanna from NY Verified Squaremouth Customer

    Easy to do on line

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    0 out of 1 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Safe Travels First Class
    Review Received:
    May 21, 2023
    Rebecca from IL Verified Squaremouth Customer

    The claims process and help completing and filing a claim is not user friendly.

    Review Updated: 06/18/2023

    I filed a claim weeks ago and have no update. I also can't even find out if my claim is in process or what to expect. The claims system seems very unorganized.

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    10 out of 10 people found this review helpful

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