Reviews, Sales, and Service Ratings for
Trawick International

We had a bad experience with a hotel due to extreme mechanical noise and had to leave three days early. We had to pay a second hotel for three nights. The first hotel won’t refund us even though they admitted fault but Trawick can’t help us so we’re not happy about that.

I have filed a claim for a luggage associated problem, and so far (10 days) I have not received any meaningful input or response.

I had to delay my return by one day as I caught a stomach bug. Called the international help line. The rep seemed unsure of what to do or how to help. She finally read my policy and said I would need a doctor's note if I were to be filing a claim. I asked if she could help find a facility...she could not. I asked what specifics needed to be on the doctor's note; she couldn't be specific. It was basically "I think this is what you need to do but don't know how you are to do it" kind of thing. It was a simple stomach flu that would, and did, clear up in 24 hours but I had to go to the hospital and spend $200 for a doctor to say drink some fluids and give me my note. I realize there needs to be some mechanism in place to verify an illness or else ppl will take advantage of the insurance and just try to prolong their trip. But for a non-emergency illness that prevents travel perhaps contacting the company could suffice. Nothing worse then feeling terrible and needing to be close to a bathroom but having to get in a taxi and go to a hospital and wait in a waiting room!

I had to cancel due to surgery that precluded long distance air travel. I will file a claim shortly.

Thank you so much. It was very reassuring to have this insurance for our trip.

Blessings,
Steve

Very good

I have sent them two different emails requesting information on how to file a claim. Still have not received any response except an automated email that says they are really busy handling large amount of claims. So isn't that the point of an insurance company? I am very unhappy with them so far. I need to file a claim but don't know where or how to start and they have not helped me at all.

Please let me know how I should proceed.

Due to illness, I was hospitalised the week before the cruise and was not able to go on the cruise.
I have the claim forms and need the attending physicion to fill out the reason before I email it to you.

great service!

I ahve been trying to file a claim with Trawick for several days. Their website is incomplete and unhelpful, their customer service line directs me to the website. I finally got through to someone and they said they would email me a form and they have not and it has been 3 days. Very frustrating to company to deal with since I purchased the policy.