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Rating 5 out of 5Policy:
Safe Travels First ClassReview Received:
November 14, 2022Wendy from NY Verified Squaremouth CustomerWas this review helpful to you?Trawick was very helpful in clarifying a couple things that Squaremouth felt more comfortable having Trawick explain.
0 out of 1 people found this review helpful -
Rating 5 out of 5Policy:
Safe Travels VoyagerReview Received:
November 13, 2022Michael from FL Verified Squaremouth CustomerWas this review helpful to you?I have been waiting on Air France to respond to a request for payment to me for late departure and interruption of travel plans.
They have not yet responded (after 4 months) so I may need to file with SquareMouth.
Michael Bach
281-704-1559
0 out of 1 people found this review helpful -
Rating 3 out of 5Policy:
Safe Travels VoyagerReview Received:
November 12, 2022Dale from FL Verified Squaremouth CustomerI filed my claim with Trawick International on November 3, 2022. I received an automatic email response that said:
"Thank you for contacting our office.
We are currently experiencing an extremely high volume of claims. Claims are reviewed in order of receipt. To avoid delays, please review your claim documents to ensure all required documents have been submitted. If additional information is required in order to complete our review, we will contact you by email (or by mail if you chose not to receive electronic communications).
Claims Team"As of Thursday, 11/10, (one week after the initial filing) I hadn't heard anything so I sent an email to the person who originally sent me the claim forms and as of today, Saturday, 11/12, I have not heard back from anyone at Trawick. I will be attempting to contact them again but, at this point, I am not happy at all with their service.
Review Updated: 12/22/2022
It took them almost 2 months to process my claim. They approved it and I have been reimbursed but I think it took too long.
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12 out of 12 people found this review helpful -
Rating 2 out of 5Policy:
Safe Travels VoyagerReview Received:
November 12, 2022Edward from MI Verified Squaremouth CustomerThis is a resend of previous response that may not have been sent.
My Claim #141846 was approved and paid in the amount of $433.43. Thank you. Regretfully this is not acceptable. My damage amount was for $1,863.44.
I purchased the Trawick insurance specifically as a hedge against hurricanes. While on my vacation a hurricane that was un-named on date of travel developed into Hurricane Irvan. Our resort evacuated all guests and mandated a shelter in place in Belize. As a result I incurred damages and costs.
This is a clear cut claim. I purchased the policy precisely to hedge against possible hurricane. The hurricane did in-fact develop. It met the insurance criterion. Yet the damages were not fully covered. Despite whatever fine print is in the contract this is not fair. I did not even recover the cost of my policy. I protest and appeal for a review by Squaremouth or Nationwide management that is concerned about customer satisfaction. Thank you for providing this avenue for appeal and feedback. I look forward to your favorable consideration.
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Patrick OBrien
1 out of 1 people found this review helpful -
Rating 4 out of 5Policy:
Safe Travels JourneyReview Received:
November 12, 2022Calvin from MI Verified Squaremouth CustomerClaim is still outstanding after 6 weeks. Trawick claims hurricane Ian has delayed claims processing and it may be 12 to 15 weeks from claim date. Seems excessive.
Review Updated: 12/10/2022
Claim was paid complete and fairly easily. There was some delay to get the check but insurance company was busy with hurricane season.
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6 out of 6 people found this review helpful -
Rating 5 out of 5Policy:
Safe Travels ExplorerReview Received:
November 11, 2022WELDON from TX Verified Squaremouth CustomerWas this review helpful to you?Just prior to departure, our travel agent said we would have to have in-hand proof of coverage, including certificate, card, etc. One email to the company and within 5 minutes ALL the requested documents were sent to me. Nice! Alleviated that stressor quickly.
3 out of 3 people found this review helpful -
Rating 5 out of 5Policy:
Safe Travels First ClassReview Received:
November 10, 2022Mu from WA Verified Squaremouth CustomerWas this review helpful to you?Our trip was good and safe. Thank you for the insurance. We didn’t have to worry before we got to the trip.
3 out of 3 people found this review helpful -
Rating 1 out of 5Policy:
Safe Travels JourneyReview Received:
November 9, 2022brenda from LA Verified Squaremouth CustomerWas this review helpful to you?I just tried to open a claim and called several numbers, but everything went back to go on line. I tried and it was off line. I did not receive any help at all. This is going to be a very long and frustrating process. Without any help. I will appreciate any help.
Thanks
Brenda Trahan
982022961
6 out of 6 people found this review helpful -
Rating 2 out of 5Policy:
Safe Travels ExplorerReview Received:
November 8, 2022Kathryn from NC Verified Squaremouth CustomerWas this review helpful to you?Poor communications. Dates were incorrect on policy.
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
Safe Travels VoyagerReview Received:
November 7, 2022Leah from FL Verified Squaremouth CustomerWas this review helpful to you?Easy to get policy
0 out of 0 people found this review helpful
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