Reviews, Sales, and Service Ratings for
Aegis

I bought our policy on 9/2/2023. Policy#4GRCWSM1962527. I was diagnosed with breast cancer in mid-September and had to cancel trip. I filed all papers for a refund of our $900 trip deposit and the claim was approved in writing on January 3, 2024.
It is February 12 and I have not yet received our refund check. Please take care of this as soon as possible.
Thank you, Jewel Graner

They have provided no claims forms-just want me to provide receipts. They also have initially denied my return via business class despite the fact that with a fractured humerus and my arm in a sling i would be subject to being bumped in other flight classes as well as the extreme discomfort I experienced, even flying business class. i am totally unable to use my arm. and have major swelling, bruising, and pain even with medication.

Am still compiling other documentation to be submitted.

We were sorry to learn of the accident that occurred while on your trip and understand you had been working closely with our Emergency Assistance Team. We are happy to know you were able to utilize our Stress Less Benefits during your Trip Interruption which prevented you from having to front your own monies and go through a claims reimbursement process for your return flight expenses. With any injury, the local, treating physician provides a travel recommendation regarding return flight arrangements. With your injury, the treating physician did not recommend a seat upgrade. You were not denied an upgrade, you simply decided not to pay the difference to improve your class of service above the one you originally booked and beyond what the independent doctor in Japan deemed medically necessary.

We have noted you have contacted our team to initiate a claim for some of your additional out-of-pocket expenses. Once you have submitted all the supporting documentation, your case will be reviewed and adjudicated according to the terms and conditions of the policy. In the meantime, should you have any questions or concerns, please feel free to contact our office at (855) 277-4587 (Press 2).

Confusion with you when I contacted you that husband passed. I was still going with another couple. You requested cost of cruise and death certificate. Then was told you needed cancelation papers. To me, with insurance, I should get back his cruise cost. Had a call from your company to check what msc refunded me. It was $128.00. Please tell me what amount you will be refunding me.

On behalf of the Aegis Go Ready team, please accept our sincere condolences on the loss of your husband. Our thoughts are with you during this difficult time.

Your claim was pending cancellation documentation for your husband’s cruise portion. Once this was received, the claim was promptly reviewed and adjudicated. You were notified last Wednesday of the settlement amount. Please allow 7-10 business days for the payment to arrive via USPS. Should you have any questions or concerns please feel free to contact our office at (800) 498-9540.

We wish you well and hope you will consider Aegis for your future travel insurance needs.

All went well - waiting on documents for verification to send with claim.

Our daughter got sick in our claim. The requirement that we have a note from urgent care that specifically mentions a theme park instead of accepting a diagnosis and a school note seems a bit ridiculous

Signing up was easy. I liked that you could add on items separately according to my needs.
I had a question about one item (since this was an unusual, slightly risky trip: in case of fatality, whom to leave insurance to)
& I got an answer immediately by making a simple phone call. No waiting time on hold either.
Pricing very reasonable. I'll sign up again with future trips. Very satisfied!
I highly recommend this policy to all travelers!

There was little chance I would need to cancel since there is no pandemic now.

This letter was sent to Aegis and Air New Zealand regarding my partners and my experience during the trip. We never received any correspondence from Aegis, even though they suggested we would in 7-10 days. We also spent countless hours, had to modify our trip due to her bag arriving 4 days later, and also scramble for work as her laptop was missing from her luggage. Again, we reached out to both Air New Zealand and Aegis to no avail. We are requesting trip interruption due to the 6 plus hours we were delayed, baggage delay due to the 4 plus days it took for her baggage arrived, and compensation for the laptop that is missing that did not seem to be an issue. Lastly, due to all the wasted time, we are requesting an upgraded seat. Please see the details below and please advise.

Dear Air New Zealand,

I am writing to formally document my complaint regarding significant issues encountered during my and my partner's recent trip with Air New Zealand (booking references EGXJNH and IMHFFH; flight date 29DEC2023). Unfortunately, despite numerous attempts to resolve these matters over the phone, we have not reached a satisfactory resolution.

Flight Delay and Missed New Year's Eve Plans:
Both my flight and my partner's flight were significantly delayed by over 7 hours and 30 minutes, including a 6-hour consecutive delay. This not only caused us to miss our New Year's Eve plans but also resulted in additional expenses for food and transportation. We request compensation for seat upgrades on our return flights to the United States as a gesture of goodwill for this extreme disruption to our trip.

Mishandled Baggage and Delays:
My baggage was mishandled and delayed by over four days, causing major inconvenience and distress. We wasted countless hours on the phone with both airport and airline personnel, receiving conflicting and ultimately incorrect information.

Initially, Sydney baggage personnel assured us the bag was in New Zealand and would be delivered with a "Mishandled Baggage Cash Advance." However, the information was inaccurate – the bag remained in Chicago for days, and no cash advance was ever provided. We only discovered its arrival in Sydney through our own persistent efforts contacting the airport.

Missing Laptop and Lack of Support:
Upon finally receiving the delayed bag, we discovered a work computer was missing. Again, attempts to contact the relevant department for compensation or assistance were met with conflicting information and a lack of clear direction.

Impact and Compensation Request:
This frustrating experience significantly impacted our travels, forcing us to:
Purchase emergency clothing, food, and additional transportation due to the delayed baggage.
Waste valuable time on hold and communicating with various personnel without finding solutions.
Miss planned celebrations and endure unnecessary stress.

In light of these significant inconveniences and expenses, we request the following:
Mishandled baggage compensation: To cover the additional costs incurred due to the delayed luggage.
Compensation for the missing laptop: To reimburse the value of the lost item.
Seat upgrades for our return flights to Chicago: As a small gesture of goodwill for the overall unsatisfactory experience.