Reviews, Sales, and Service Ratings for
Aegis

Purchase of the policy was straight forward and easy and the policy was very competitively priced. Assuming the claim process goes smoothly I will be a return customer.

-AZ

The filing procedure was clear and somewhat tedious, but the claims department staff at Zurich were consistently helpful, informative and professional throughout the filing and claim review period. They were also accessible by phone. That facilitated what turned out to be a more comprehensive and drawn out review than we had expected. We are pleased with the outcome though so we offer our special thanks to them.

We appreciate your feedback, Joseph . We take our claims review process seriously and are sorry you found the process to be tedious. We're pleased though, that the adjusters were able to assist and ultimately adjudicate your claim to your satisfaction. We hope you will consider Aegis once again for your future Travel Insurance needs

two days before departure I realized I had not changed the trip dates on the policy to include an extra day I had added when finalizing my flights. I emailed the company after regular business hours and within minutes received a response and correction of the trip dates on my policy.

My wife and I got badly delayed in our Europe trip because the crowd strike microsoft outage, and had to buy a same day train from Amsterdam to London to catch my bother wedding. Its cost us $900, and insurance isnt covering it because in the small print they list out reasons that they will offer a claim (eg. mechanical breakdown, weather, strike, FAA mandate, etc.) , and they are saying that crowdstrike outage doesn't fall into one of those categories. My wife and I cannot just afford to pay $900. This is wrong. We purchased travel insurance for this exact scenario and they are finding a loophole to wriggle out of it. It is unjust and we feel helpless unless we take this to a legal battle.

I am waiting for response to filing a claim.

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Having coverage with aegis gave us peace of mind while on our trip.

Working through Squaremouth made it fast, simple and convenient to find the policy that best met our needs, both in terms of coverage AND price. Saved time and eliminated frustration. I've used Squaremouth before and will again for my travel insurance needs.

I had to cancel my trip because I contracted COVID. I have sent all the necessary documents and completed the form required, and am now waiting for my full refund.

If there is anything you can do to expedite my refund, I would greatly appreciate this.

So far everything seems fine. I would greatly appreciate assistance contacting airlines and cruise lines for refunds as I was told was required prior to starting a claim. This has been the major blocker in filing a claim with Aegis. Hopefully I'll be able to update after making the claim with my experience afterwards. Apart from that though, customer service has been solid.