AXA Assistance USA
Overall Rating 4.22 out of 5
Overall Rating 4.22 out of 5 998 Reviews Since 2015

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    November 23, 2024
    Lori from PA Verified Squaremouth Customer

    Very difficult to file a claim through the insurance that I bought. They are only open Monday through Friday until about 5 pm and then I tried to file a claim online and was unable to. I would not buy travel insurance again from AXA.

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    16 out of 19 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    November 11, 2024
    Betty from NC Verified Squaremouth Customer

    An easy process, with stellar response time and content from AXA. I’ll definitely use AXA again for future trips.

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    4 out of 5 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    November 7, 2024
    Barbara from NV Verified Squaremouth Customer

    It was easy to file the claim and it was handled promptly.

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    4 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    October 31, 2024
    SB from WA Verified Squaremouth Customer

    Providing the documentation got me my money with no problems.

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    4 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    October 29, 2024
    Thomas from PA Verified Squaremouth Customer

    The travel insurer asked for information to support our claim which we did. They then asked for two more pieces of information, one we had already provided and one we immediately provided. Then they asked for more information. I told them we had already provided everything they had originally asked for and told them we would file a complaint with Squaremouth. Within 48 hours they approved our claim without additional information.

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    18 out of 18 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Platinum
    Review Received:
    October 27, 2024
    Robin from CA Verified Squaremouth Customer

    Took quite a bit of time to process. Asked for better copies of a couple of documents which were a bit blurry which was fine. Also told me that I still needed to send info that had already been sent so apparently did not look carefully as what I had forwarded. Did fully pay claim as required so that was great!

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    10 out of 10 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    October 26, 2024
    Happy traveler from OR Verified Squaremouth Customer

    I was very pleased with how personal and helpful my customer service experience was

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    2 out of 5 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Platinum
    Review Received:
    October 12, 2024
    Paula from NY Verified Squaremouth Customer

    My computer was damaged on my trip. The screen was cracked while traveling and I reached out to AXA to find out the best way to document and submit a claim via the website. I heard nothing back. So I emailed, I'm still waiting 8 days later to hear back. I took photos with timestamps on them and I'm hoping this will suffice for my claim but I wanted to see if this is covered before submitting the claim. I'm pretty disappointed with the lack of reply so far.

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    12 out of 12 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    September 6, 2024
    Michael from FL Verified Squaremouth Customer

    Easy process; all on line; fast. Thank you for handling this so well.

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    1 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Platinum
    Review Received:
    August 29, 2024
    Richard from NJ Verified Squaremouth Customer

    Once we determined exactly what they needed they processed the claim very quickly. We were very pleased with their service and would use them again.

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    5 out of 5 people found this review helpful

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