0.1% (107) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
616
4 stars
198
3 stars
82
2 stars
44
1 star
63
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
75,635
Since 2015
MONTHLY SALES
547
Average Monthly Sales Since 2015
REVIEWS
1,003
Since 2015
Overall Rating
4.23 out of 5
Overall Rating 4.23 out of 5
1,003 Reviews Since 2015
Customer Reviews for AXA Assistance USA
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My claim request was handled by two of my adult children and for the life of me I don't know which one did what regards my claim. One child lives in Amsterdam and one in Tucson. I did not hear them complain of anything untoward happening in the process of obtaining monies expended for my flights from Tucson to L.. A.. to Glasgow, Scotland via Amsterdam. The amount of out-of-pocket spent for insurance was minimal primarily health coverage) as my first class ticket from L.A. to Amsterdam was done with air miles given to me by a son-in-law. I would certainly use your services again HOWEVER travel is no longer an option for me. There is a light at the end of the tunnel and it is a train.
Hamish M. Hall
Tucson, Arizona
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
December 17, 2015
Steven from MD
Verified Squaremouth Customer
AXA handled our claim promptly and fairly.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
December 2, 2015
Joy from AZ
Verified Squaremouth Customer
Easy site to navigate and to assist in making a decision as to which policy is best suited for my needs.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
December 1, 2015
Mark from NC
Verified Squaremouth Customer
Highly recommended and would definitely use AXA again.
Our bags didn't make the flight on our return home, so when we got home from our 3 week trip to Europe we didn't have any of our daily needs or even our underwear and socks since we had been gone so long. We waited 24 hrs and still no bags and no word from the airline so we went out and bought our necessities. The bags finally arrived 80 hours late, fortunately, because we would have lost much more than the insurance would have covered in our AXA Gold policy. I say this, because you don't really realize how much your clothes are worth until you sit down and itemize them. Plus, if you tried to replace everything immediately you'd have to pay full price for items you may have bought on sale. Additionally, my wife was very upset at the thought of having to shop for all her clothes because women's clothes are such a hassle to buy since everything fits differently.
We submitted a claim for our purchases and we just received a letter stating that we will be reimbursed for our full claim.
I am very pleased with this service and will definitely use AXA in the future, however, I will probably increase my coverage from Gold to Platinum because when we thought our bags had been lost by the airlines we read that 24 million bags are lost each year.
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44 out of 49 people found this review helpful
Rating 4 out of 5
Policy:
Gold
Review Received:
November 28, 2015
Katherine from FL
Verified Squaremouth Customer
They were unable to tell me if the policy would cover upgraded airline tickets to get me home after a spinaI fracture. I made the reservations by phone and don't have good documentation as to how much extra I paid. The VISA bill came with a different company name than the airline plus extra fees. Will I be able to collect? We will see.
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Silver
Review Received:
November 26, 2015
Linda from CA
Verified Squaremouth Customer
It's nice to have Bec.Emergency Happens.and Unpredictable.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Silver
Review Received:
November 22, 2015
Carol from WI
Verified Squaremouth Customer
Thank you for being prompt with my request for a change in the cost of my travel--this was a request made pre-travel. Thank goodness I didn't need to make a claim. Having your insurance gave me peace of mind during my trip.
Response From:
AXA Assistance USA:
Samantha
Response Received:
July 3, 2023
Thank you for sharing your feedback, Carol. We're sorry to hear about the circumstances surrounding your claim submission. We take customer service and the claims review process very seriously. We're pleased to advise that your claim has been received, and our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
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0 out of 2 people found this review helpful
Rating 3 out of 5
Policy:
Silver
Review Received:
November 20, 2015
John from KS
Verified Squaremouth Customer
I learned a hard lesson purchasing this travel insurance.
Our very best friends daughter unexpectantly passed away. We REALLY did want to return for the funeral. However, our policy only allowed for immediate family members. I learned a hard lesson in not getting insurance effective for "Any Reason". If I recall correctly, the agent I dealt with did not question an "Any Reason" policy. Like I said, "Hard lesson learned".
.
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2 out of 5 people found this review helpful
Rating 5 out of 5
Policy:
Silver
Review Received:
November 12, 2015
Rebecca from IL
Verified Squaremouth Customer
Very good overall experience. Price and service were both good and met my needs. I would recommend.
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Silver
Review Received:
November 12, 2015
JohnN, from FL
Verified Squaremouth Customer
After a 3+ hr delay on my initial Delta flight I missed my connection for my O'seas flight... But my baggage went so it got separated and bags were delayed 36 hrs in arriving at final destination (India)- AND with a camera missing out of it.
Not having the receipt from when I bought it (it got lost in a move) resulted in my getting $269 after about 2 months- an overall frustrating experience with Delta but the AXA claims handling was fair considering depreciation & the premium cost $25.
JohnN,
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11 out of 11 people found this review helpful