Reviews, Sales, and Service Ratings for
AXA Assistance USA

Although our trip was abbreviated somewhat due to flooding on the Seine and the ship could not return to Paris, Scenic Luxury Cruises provided excellent organizational service ensuring that we saw everything we were supposed to. They then bused us back to Paris, paid for our overnight stay at the Marriott Opera and also paid for dinner, breakfast and airport transfer. If they had not done all of that, we would have had to file a claim.

I had no actual contact w/ Squaremouth other than one phone call asking about cancellation options. The representative was very professional and explained all available options. We determined that we would proceed with the trip to France.

I updated my policies several times and had significant difficulty in communicating with AXA in these instances. Ultimately, the problems were solved but with great difficulty. I would not use AXA again. In past trips I did use a different Squaremouth approved insurance company and had a good experience.

One only knows how responsive an insurance carrier is if they file a claim or have necessary contact due to a situation during their travel. My only contact was to get clarification regarding insurance cards at the time I signed up. I was satisfied with the response I got at that time.

Everyone I talked to was polite and knowledgeable.

The claim dept was excellent and I received all of my money back.

processes very clear, straightforward, simple

Would definitely recommend this policy to other travelers!

The 24 hour service person was not very helpful. We felt that he was unsupportive and offered no assistance. We basically were on our own. As we were in a remote town in China, we decided what steps to take and what to do and found where to go. We drove 240 kms to the nearest hospital which was in the city of Dujiagyan. We had a translator who helped us navigate the Chinese hospital system.

The person who followed up with us was very helpful and provided us with the paperwork needed and followed up to see how my husband was doing.

The person I talked to about this policy was very helpful and professional.

I spoke directly to an agent after getting my convenient quote on line. Both agents I spoke to were helpful in helping me comparepolicies
And find the best for me and my husband.