Reviews, Sales, and Service Ratings for
AXA Assistance USA

Purchasing travel insurance on-line was fairly easy and straight forward. Fortunately I did not have to employ it for my trip went flawlessly.

Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!

I originally purchased a "cancel for any reason" policy thru "InsureMyTrip" when I made original deposits on this trip since I had concerns for world safety and wanted ability to cancel should my concerns rise. Four months later as I purchased airfare and paid more toward the trip, I checked on the price to add this. It was cost-prohibitive in my opinion. So I called InsureMyTrip to ask how to change the coverage to a regurlar, comphrehenive plan without "cancel for any reason" coverage. I was not asking for a refund. I was told that it was impossible to change that. I called Squaremouth and was told they would cancel the original policy and write a new policy without "cancel for any reason" if they had been the source of the original policy. So I called InsureMyTrip and asked them to do that and was again told I had to continue with the original policy. I have been using InsureMyTrip for several years.
So, I sent a certified letter to the carrier of the original policy, canceling it. Then I went on Squaremouth and purchased the comphrehensive policy for the entire trip. I will be using Squaremouth in the future! Thank you for having customer service reps who use logic.

So far its fine. I await resolutions of my claim.

Thank you for the kind review! We are delighted to know you're happy with your purchase. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!

Very nice, responsive and helpful with what I need to do.

Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.

Very convenient to buy insurance

Thank you for the kind review! We are delighted to know you're happy with your purchase. We look forward to providing travel protection for all of your future endeavors!

We had to cancel one trip and reschedule with another company. Your representative helped answer all my questions about how to proceed with the insurance we already had in place and saved us a lot of time and probably money. Thanks!

Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.

We called customer service when we were in Paris to get information concerning our coverage and the operator was very helpful!

Thank you for the kind review! We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.

Questions were quickly answered, some changes were correctly made, and we felt much reassurance with the "Cancel for Any Reason" feature. Thank you!!

The axa agents were helpful. Even though I called several times, they were helpful each time. I was comparing prices and also letting co-travelers know what I found. My trip was uneventful, and I was glad to know I had coverage at a reasonable cost even though I did not have to use it. It was comforting.

Thank you for the kind review! We are delighted to know you're happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!

Will purchase AXA through SquareMouth again. Seamless quoting and purchasing