battleface
Overall Rating 4.11 out of 5
Overall Rating 4.11 out of 5 18 Reviews Since 2020

  • Rating 5 out of 5
    Policy:
    Discovery Plan
    Review Received:
    October 10, 2022
    Matthew from VA Verified Squaremouth Customer

    Battleface was great, easy to deal with when I presented all of the claim information and weather delays. They cut a check within just a few days and covered the costs that I wasn't able to get refunded. Would definitely use them again.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Discovery Plan
    Review Received:
    August 13, 2022
    Jenny from TN Verified Squaremouth Customer

    I would not purchase a plan through this company again and would not recommend it to anyone. I initially filed my claim on July 10th. As of August 13th I have not been contacted by the insurance company to process my claim. I’ve called at least 4 times, have sent documents twice, left a voicemail, had my re-claim entered via a customer service rep, and have been told that they entered an escalation twice to get me a call back, yet nothing. This is a scam, don’t fall for it!

    Was this review helpful to you?

    24 out of 24 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Discovery Plan
    Review Received:
    April 16, 2022
    Marla from OR Verified Squaremouth Customer

    There is no help when purchasing the insurance online and when it was needed I didn’t check the right box and when I needed it I didn’t have insurance. I travel a lot and would never use your insurance again

    Was this review helpful to you?

    25 out of 31 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Explorer
    Review Received:
    March 7, 2022
    Renee from WA Verified Squaremouth Customer

    My flight was canceled and BA was unable to provide rebooking assistance. I got on the chat with Jane and she helped me navigate the process, helping me get back home without having to file a claim at all, the best possible outcome for everyone!

    Was this review helpful to you?

    16 out of 16 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Explorer
    Review Received:
    March 6, 2022
    Elizabeth from MI Verified Squaremouth Customer

    My 2nd flight was delayed 24 hours due to a maintenance issue with Delta. I contacted Battleface since I had an extensive policy and was told by the agent that my plan ONLY covered trip cancellation (and not delay!). I find that absolutely ridiculous (and knew it wasn’t true given my policy summary).

    When I returned, I got a competent agent (but shouldn’t have had to try twice). They require a TON of documents to file a simple claim though also and don’t give any per form, just actual expenses and need proof of payment t for things you aren’t even trying to get reimbursed for.

    Was this review helpful to you?

    56 out of 64 people found this review helpful