battleface
Overall Rating 4.25 out of 5
Overall Rating 4.25 out of 5 12 Reviews Since 2020

  • Rating 2 out of 5
    Policy:
    Discovery Plan
    Review Received:
    April 16, 2022
    Marla from OR Verified Squaremouth Customer

    There is no help when purchasing the insurance online and when it was needed I didn’t check the right box and when I needed it I didn’t have insurance. I travel a lot and would never use your insurance again

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    13 out of 18 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Explorer
    Review Received:
    March 7, 2022
    Renee from WA Verified Squaremouth Customer

    My flight was canceled and BA was unable to provide rebooking assistance. I got on the chat with Jane and she helped me navigate the process, helping me get back home without having to file a claim at all, the best possible outcome for everyone!

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    11 out of 11 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Explorer
    Review Received:
    March 6, 2022
    Elizabeth from MI Verified Squaremouth Customer

    My 2nd flight was delayed 24 hours due to a maintenance issue with Delta. I contacted Battleface since I had an extensive policy and was told by the agent that my plan ONLY covered trip cancellation (and not delay!). I find that absolutely ridiculous (and knew it wasn’t true given my policy summary).

    When I returned, I got a competent agent (but shouldn’t have had to try twice). They require a TON of documents to file a simple claim though also and don’t give any per form, just actual expenses and need proof of payment t for things you aren’t even trying to get reimbursed for.

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    34 out of 42 people found this review helpful