Reviews, Sales, and Service Ratings for
battleface

I purchased the policy mainly for the 24/7 AD&D. OK. Only problem was I had to contact them to add a beneficiary. Not hard, just an inconvenience. That information should have been solicited on the application form.

No problems

Filed a claim a week ago and haven’t heard a word other than an automated message. Interaction with SquareMouth customer line was frustrating to understand my options when I was dealing with my trip interruption.

Thank you for your feedback, which we’re addressing directly with our customer service team. We see that your claim with battleface was already acknowledged, and our team manager will be in touch with you shortly. Again, we truly appreciate your feedback and please do not hesitate to reach out.

No issues. Was easy to get a hold of customer service and they were helpful.

I had a few questions and had s good talk with their customer service, which answered the questions. I then purchased a policy after checking their ratings. That was my experience.

It's fantastic to hear that you had a positive experience with our customer service team. We're here 24/7 should you need us, and we hope your journey continues to be smooth , happy travels.

Hello - In general I was very happy with the Battlefield insurance, every person that I spoke with and dealt with was kind, listened and helped as much as possible. It has taken a bit to finalize the claim and get paid but I am now there (about 8 weeks total) - The one complaint that I have about my settlement is based on policy - my claim got paid out at 75% which was the level for cancelling for any reason. However my trip was a trip to Israel and after the October 7 terroist attack I would have assumed the cancel was for unsafe conditions and that it was not'my choice; which it was not because the tour company we were using did cancel the trip which was schedule for February 4th, 2024 (4 months after the attack). So although it was cancelled by the travel/tour company and the United states tourism page indicated that traveling was not safe and should be deterred if at all possible the battleship company decided that ONLY travel within 30 days of the acual terror attach (so Oct 7-Nov 6) would be cancelled and be able to recoup 100%. I do not believe that this policy was a reasonable outcome and for that give the final rating of 3. But again the people that i spoke with and worked with were helpful as much as they could be and always kind and courtious.

We appreciate the detailed and balanced feedback you shared. We reviewed your claim and noted that you had several interactions with our team during the review process. Your claim’s handler followed up with you regarding information needed to finalize your claim and explained the terms of the policy.

The trip cancelation benefit available under the policy in effect for your claim would have allowed reimbursement at 100% of your trip cost if your scheduled departure date were within 30 days of the terrorist incident that caused your cancelation. In this instance it was not. As a result, we applied coverage under Cancelation for Any Reason (CFAR). In accordance with the terms of the policy, CFAR allows for reimbursement of 75% of your original trip cost.

We sincerely regret any inconvenience or disappointment this may have caused you. Your feedback is invaluable to us as we continually strive to improve our policies and services.

Claim is taking way too long to process.

Thank you for providing your feedback. I apologize for the slight delay in processing your claim. Our goal is to review claims promptly to ensure timely resolution.
I have asked the claims handler to prioritize the review of your claim, and I am confident that you will hear from us shortly.
We appreciate you bringing this matter to our attention.

Battle face and Square mouth are two of the funniest business names I've ever come across. But employees at both places are cool and informed and just plain kind. I trust Square mouth and would not use another company. The real test will come if I ever have to make a claim. Meanwhile I trust their advice and will stay with them.

Thank you for your review. We're thrilled to know that despite our unique names, you received 5-star service. Rest assured, should the need arise, we'll be here to support you every step of the way. Thank you for your confidence in us, and enjoy your trip!

Painless!

We love to hear that, thank you!

I'm gathering the documents for my claim, this is not due to Covid 19, and you can contact me before 4 weeks