Reviews, Sales, and Service Ratings for
battleface

So far, Battleface has denied what appears to me to be a legitimate claim, namely costs incurred due to vendor cancelling a flight booking. Incidentally, rate experience with Battleface during trip should have N?A as an option.

Simple to purchase and good value. I had no chance (luckily) to test the claims side of the business.

We got covid 48 hours before our departure and cancelled all of our flights. We made a claim the day before our scheduled/cancelled flights to Battleface and still waiting for an update. It has been 16 business days since our claim. We hope for an update soon.

We thank you for your feedback and rating for battleface Insurance.

Your claim was received on 22 September 2023 , this was reviewed by the claims team and payment was issued on 16 October 2023.

We are sorry for the slight delay and will ensure that claims are acknowledged within 5 business days.

Thank you again for your comments and we hope you choose battleface again for future travels.

Battleface was excellent! I was a bit concerned about relying on a low cost a-la-carte travel insurance company, but when I had to make a claim they came through in about a week with no fuss. I'll definitely be using them to insure my future trips.

Waiting to hear about the two claims I filed. Hopefully it will be completed soon.

Nothing about my claim it’s very slow

We thank you for your feedback and rating for battleface Insurance.

Your claim was received on 2 October 2023 and this was reviewed by the claims team and payment was issued on Friday 6 October 2023.

The settlement of this claim was within our desired service level, and we are truly proud that we were able to finalize your claim swiftly in 4 days.

Thank you again for your comments and we hope you choose battleface again for future travels.

I’m still waiting for a resolution. This is ridiculous.,Horrible service.

This claim has been reviewed and approved for payment.

We have contacted the insured and updated her of the status accordingly.

Filed a claim due to change in travel destination bec of the Lahaina Maui fires.
Customer service was very helpful. Filing my claim was easy and was re-imbursed within a week.

I filed a claim because my wife's brother went into hospice care and subsequently died. We had to cancel our trip. Contacting Battleface by phone was easy. Filing the claim was easy. Getting it to them was awful. Their mailing address--the address on the claim form--did not work. My claim was lost, went back and forth in the mail, and subsequently sent to another office in a different state. Battleface custom service was always friendly and helpful, but the claim took almost 3 weeks to reach them and caused much stress for me as it took hours to put the documentation together. Once the claim was received there were multiple errors, denials, changes, etc. Finally, after much back and forth Battleface corrected their errors, apologized, and fully approved the claim. Customer service and their claim experts were always friendly and available, but it took multiple times to get it right. The problem, I think, is they have multiple people working in customer service, and almost every time I wrote, a different person responded. It took weeks before I could directly contact their claims expert, and that's only because he initiated contact. There was no way for me to reach him directly. The problem, I think, is not the personnel, who were always available and sympathetic, but a design of the system that keeps on changing personnel. There needs to be one contact person assigned to a claim and that person should see it through to the end. In the end, everything worked out and Battleface did the right thing, but I filed the claim in mid-May and it didn't resolve until mid-July. It was very stressful. It worked out, so I would use Battleface again, but I hope to never repeat this experience.