Name: battleface
Brand: battleface
Rating: 4.14 (73 reviews)

Overall Rating

0.1% (9) negative reviews to sales
Average on Squaremouth is 0.2%

5 stars

43
4 stars

14
3 stars

7
2 stars

3
1 star

6

Detailed Ratings

Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim

TOTAL SALES

7,183

MONTHLY SALES

145

REVIEWS

Overall Rating

Customer Reviews for battleface

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73 Reviews Since 2020
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Filed claim

Rating 4 out of 5

Policy:
Discovery Plan

Review Received:
July 23, 2023

Sue from CA Verified Squaremouth Customer

I specifically purchased Cancel For Any Reason insurance because I felt like I needed the safety net in case something happened to delay, postpone, or cancel my trip. I filed a claim as I was unfortunately unable to go on on my trip due to serious family health and other issues. But I have yet to hear back.

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12 out of 14 people found this review helpful

Rating 5 out of 5

Policy:
Discovery Plan

Review Received:
June 29, 2023

Betty from TX Verified Squaremouth Customer

Excellent customer service! I used the company for another upcoming trip.

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1 out of 3 people found this review helpful

Rating 5 out of 5

Policy:
Discovery Plan

Review Received:
June 19, 2023

Patricia from CA Verified Squaremouth Customer

I contacted customer service to ask what we needed to do after we made the decision to cancel a portion of our trip. The customer service representative was courteous and helpful and provided us with the preliminary steps to begin the claims process.
I was unable to download our receipts on my iPad to complete my claim until I returned home nine days later. It took one week for Battleface to respond with further tasks for me to do. Each time I sent something I received a quick response telling me it was being added to my claim. I was also told I would hear from a representative this week.

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3 out of 3 people found this review helpful

Rating 4 out of 5

Policy:
Discovery Plan

Review Received:
June 11, 2023

Carly from PA Verified Squaremouth Customer

The customer service representatives that I worked with were incredibly kind, responsive, and helpful.
My claim was resolved and with good updates along the way.
My only complaint was that the actual claims processing to issue the check once the claim was accepted took longer that I would expect.
I would use Squaremouth again! Thank you.

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5 out of 5 people found this review helpful

Rating 3 out of 5

Policy:
Discovery Plan

Review Received:
June 3, 2023

Maria Teresa from CA Verified Squaremouth Customer

I had file a claim because my flight got delayed, cancelled and rescheduled , battleface had never sent me any confirmation, its been a week now and they had never contacted me or sent me any confirmation

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12 out of 13 people found this review helpful

Rating 4 out of 5

Policy:
Discovery Plan

Review Received:
May 15, 2023

Daniel from MI Verified Squaremouth Customer

Great experience.

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0 out of 5 people found this review helpful

Rating 5 out of 5

Policy:
Discovery Plan

Review Received:
April 23, 2023

Kate from VA Verified Squaremouth Customer

Very clear procedure and very helpful staff. While we didn’t make a claim we would definitely use again in the future based on price and customer service.

Response From: