Reviews, Sales, and Service Ratings for
battleface

Nothing about my claim it’s very slow

We thank you for your feedback and rating for battleface Insurance.

Your claim was received on 2 October 2023 and this was reviewed by the claims team and payment was issued on Friday 6 October 2023.

The settlement of this claim was within our desired service level, and we are truly proud that we were able to finalize your claim swiftly in 4 days.

Thank you again for your comments and we hope you choose battleface again for future travels.

I’m still waiting for a resolution. This is ridiculous.,Horrible service.

This claim has been reviewed and approved for payment.

We have contacted the insured and updated her of the status accordingly.

Filed a claim due to change in travel destination bec of the Lahaina Maui fires.
Customer service was very helpful. Filing my claim was easy and was re-imbursed within a week.

I filed a claim because my wife's brother went into hospice care and subsequently died. We had to cancel our trip. Contacting Battleface by phone was easy. Filing the claim was easy. Getting it to them was awful. Their mailing address--the address on the claim form--did not work. My claim was lost, went back and forth in the mail, and subsequently sent to another office in a different state. Battleface custom service was always friendly and helpful, but the claim took almost 3 weeks to reach them and caused much stress for me as it took hours to put the documentation together. Once the claim was received there were multiple errors, denials, changes, etc. Finally, after much back and forth Battleface corrected their errors, apologized, and fully approved the claim. Customer service and their claim experts were always friendly and available, but it took multiple times to get it right. The problem, I think, is they have multiple people working in customer service, and almost every time I wrote, a different person responded. It took weeks before I could directly contact their claims expert, and that's only because he initiated contact. There was no way for me to reach him directly. The problem, I think, is not the personnel, who were always available and sympathetic, but a design of the system that keeps on changing personnel. There needs to be one contact person assigned to a claim and that person should see it through to the end. In the end, everything worked out and Battleface did the right thing, but I filed the claim in mid-May and it didn't resolve until mid-July. It was very stressful. It worked out, so I would use Battleface again, but I hope to never repeat this experience.

I specifically purchased Cancel For Any Reason insurance because I felt like I needed the safety net in case something happened to delay, postpone, or cancel my trip. I filed a claim as I was unfortunately unable to go on on my trip due to serious family health and other issues. But I have yet to hear back.

Excellent customer service! I used the company for another upcoming trip.

I contacted customer service to ask what we needed to do after we made the decision to cancel a portion of our trip. The customer service representative was courteous and helpful and provided us with the preliminary steps to begin the claims process.
I was unable to download our receipts on my iPad to complete my claim until I returned home nine days later. It took one week for Battleface to respond with further tasks for me to do. Each time I sent something I received a quick response telling me it was being added to my claim. I was also told I would hear from a representative this week.

The customer service representatives that I worked with were incredibly kind, responsive, and helpful.
My claim was resolved and with good updates along the way.
My only complaint was that the actual claims processing to issue the check once the claim was accepted took longer that I would expect.
I would use Squaremouth again! Thank you.

I had file a claim because my flight got delayed, cancelled and rescheduled , battleface had never sent me any confirmation, its been a week now and they had never contacted me or sent me any confirmation