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This was an easy enroll...but honestly cannot judge service since there is no claim.
I chose this policy because it gives good coverage for my needs at a good price. Lucky for me never had to file a claim so can’t comment on that.
I was in Antigua on an eye mission trip during the hurricane Dorian. No problems, some rain and a little wind and cloudy. When we flew into Miami on September 2nd, our connection (aa1023) was delayed 3 hours (due to no crew) until after midnight. Eventually the flight was cancelled @ 11:00 pm. We were without luggage for the night. Because it was after hours there was no place to purchase anything. We arrived at our destination at 3:00 pm on the 3rd, 14 hours after expected arrival. The luggage was in Detroit when we arrived. American airlines provided a room and meal vouchers. It seems as if the insurance company should have compensated us for the inconvenience of no luggage and being a day later. The insurance is misleading for trip delays, trip interruptions and luggage delays. Won't buy Berkshire Hathaway again.
I once had a travel claim with another company and it took over 4 months to settle. Sadly, I just had a claim with Berkshire Hathaway, a life-threatening health crisis caused the cancellation of a rather expensive African safari. BH was a pleasure to deal with and. with a minimum of fuss and tension, paid every penny of the claim within 15 days of filing. I could not ask for a better experience!
Don't expect anyone to tell you what the plan covers you or answer any specific questions, i was on the phone for hours while in a strange country and did not feel they had my back.... not at all....
On June 28, 2019, I took Flight 6189 from Cincinnati (CVG) to Washington-Dulles (IAD), where I was supposed to connect to Flight 52 to Zurich, Switzerland (ZRH). My first flight (Flight 6189) was scheduled to leave Cincinnati at 2:55pm. In fact, the flight did not leave until about 10:00pm, far too late to meet my Zurich connection or indeed any connection to any flight to Europe. During the entire seven-hour delay, United kept delaying the start time by periods of 30-45 minutes. When it became obvious that I would miss all possible connection from IAD to Europe, I called Berkshire Hathaway for advice on how to proceed. In particular, I sought to learn whether I would be covered by my policy for meals and a hotel in Washington DC if I took my delayed flight there knowing that I had already missed my connection, or, alternatively, whether I would be covered if I took a taxi back home in Cincinnati and then back to the airport the next day.
When I called Berkshire Hathaway, I initially reached the 24-Hour Travel Assistance line. However, this line was not staffed by Berkshire Hathaway employees, and the agent with whom I spoke was not willing or able to discuss the scope of my travel insurance coverage. Instead, he transferred me to Berkshire Hathaway's underwriting department. There, I spoke to two Berkshire Hathaway agents. This call went terribly. In response to my question about coverage, I was told that Berkshire Hathaway would not advise me about what was covered until after I documented my claim, i.e. after my trip was over and I file a claim. I was in the airport, in the midst of a travel disruption, and needed advice about how to proceed. I told the underwriting agents my flight numbers, and said that they could easily check for themselves on United's Web Site that my flight was delayed, and asked what documents they could possibly need before providing me with advice about my coverage. I was told that Berkshire Hathaway does not work directly with airlines, and will not check an airline's web site, and that I would need to complete my travel and then file any claims before anyone would talk to me about my coverage.
I have now returned from my trip, and will begin the process of filing a claim. I don't know how easy it will be for me to prove that my plane was delayed by 7 hours on June 28, though it would be very easy for Berkshire Hathaway to verify this fact if their system was set up to receive major airline data, as it should be. Overall, I felt that I was rudely treated, and that the Berkshire Hathaway agents I spoke with were more interested in brushing me off than in helping me resolve my travel disruption. The very reason I purchased travel insurance was so that I could get some assistance in a situation like the one that I experienced. I would not purchase travel insurance from Berkshire Hathaway again, and will share this recommendation freely with others.
Only had a brief conversation and they were helpful.
So far, it is very pleasant. I just made a claim, but let’s see how is the turnaround time to get my money refunded.
Easy submission and claim was paid quickly.
Couldn't believe how quickly they handled my claim. When I called with questions they answered clearly and made the claim easy. Will use them again.
Multi-Award Winning Customer Service Team
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