Sales & Service Data

TOTAL SALES
11,885
Since 2016
MONTHLY SALES
501
Average Monthly Sales Since 2016
REVIEWS
178
Since 2016
Overall Rating
4.36 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

11,885
policies sold

0.1%
negative reviews

0.1% (10) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    115
  • 4 stars
    35
  • 3 stars
    18
  • 2 stars
    5
  • 1 star  
    5
Top Providers
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4.6/5
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4.52/5
IMG
4.46/5

Berkshire Hathaway Travel Protection All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    ExactCare Value
    Review Received:
    From: Verified Squaremouth Customer

    This was an easy enroll...but honestly cannot judge service since there is no claim.
    (Thankfully).

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    I chose this policy because it gives good coverage for my needs at a good price. Lucky for me never had to file a claim so can’t comment on that.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    I was in Antigua on an eye mission trip during the hurricane Dorian. No problems, some rain and a little wind and cloudy. When we flew into Miami on September 2nd, our connection (aa1023) was delayed 3 hours (due to no crew) until after midnight. Eventually the flight was cancelled @ 11:00 pm. We were without luggage for the night. Because it was after hours there was no place to purchase anything. We arrived at our destination at 3:00 pm on the 3rd, 14 hours after expected arrival. The luggage was in Detroit when we arrived. American airlines provided a room and meal vouchers. It seems as if the insurance company should have compensated us for the inconvenience of no luggage and being a day later. The insurance is misleading for trip delays, trip interruptions and luggage delays. Won't buy Berkshire Hathaway again.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    I once had a travel claim with another company and it took over 4 months to settle. Sadly, I just had a claim with Berkshire Hathaway, a life-threatening health crisis caused the cancellation of a rather expensive African safari. BH was a pleasure to deal with and. with a minimum of fuss and tension, paid every penny of the claim within 15 days of filing. I could not ask for a better experience!

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    1 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    Don't expect anyone to tell you what the plan covers you or answer any specific questions, i was on the phone for hours while in a strange country and did not feel they had my back.... not at all....

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    2 out of 3 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    On June 28, 2019, I took Flight 6189 from Cincinnati (CVG) to Washington-Dulles (IAD), where I was supposed to connect to Flight 52 to Zurich, Switzerland (ZRH). My first flight (Flight 6189) was scheduled to leave Cincinnati at 2:55pm. In fact, the flight did not leave until about 10:00pm, far too late to meet my Zurich connection or indeed any connection to any flight to Europe. During the entire seven-hour delay, United kept delaying the start time by periods of 30-45 minutes. When it became obvious that I would miss all possible connection from IAD to Europe, I called Berkshire Hathaway for advice on how to proceed. In particular, I sought to learn whether I would be covered by my policy for meals and a hotel in Washington DC if I took my delayed flight there knowing that I had already missed my connection, or, alternatively, whether I would be covered if I took a taxi back home in Cincinnati and then back to the airport the next day.

    When I called Berkshire Hathaway, I initially reached the 24-Hour Travel Assistance line. However, this line was not staffed by Berkshire Hathaway employees, and the agent with whom I spoke was not willing or able to discuss the scope of my travel insurance coverage. Instead, he transferred me to Berkshire Hathaway's underwriting department. There, I spoke to two Berkshire Hathaway agents. This call went terribly. In response to my question about coverage, I was told that Berkshire Hathaway would not advise me about what was covered until after I documented my claim, i.e. after my trip was over and I file a claim. I was in the airport, in the midst of a travel disruption, and needed advice about how to proceed. I told the underwriting agents my flight numbers, and said that they could easily check for themselves on United's Web Site that my flight was delayed, and asked what documents they could possibly need before providing me with advice about my coverage. I was told that Berkshire Hathaway does not work directly with airlines, and will not check an airline's web site, and that I would need to complete my travel and then file any claims before anyone would talk to me about my coverage.

    I have now returned from my trip, and will begin the process of filing a claim. I don't know how easy it will be for me to prove that my plane was delayed by 7 hours on June 28, though it would be very easy for Berkshire Hathaway to verify this fact if their system was set up to receive major airline data, as it should be. Overall, I felt that I was rudely treated, and that the Berkshire Hathaway agents I spoke with were more interested in brushing me off than in helping me resolve my travel disruption. The very reason I purchased travel insurance was so that I could get some assistance in a situation like the one that I experienced. I would not purchase travel insurance from Berkshire Hathaway again, and will share this recommendation freely with others.

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    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    ExactCare Value
    Review Received:
    From: Verified Squaremouth Customer

    Only had a brief conversation and they were helpful.

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    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    So far, it is very pleasant. I just made a claim, but let’s see how is the turnaround time to get my money refunded.

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    1 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    Easy submission and claim was paid quickly.

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    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    Couldn't believe how quickly they handled my claim. When I called with questions they answered clearly and made the claim easy. Will use them again.

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    4 out of 4 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 12 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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