Sales & Service Data

TOTAL SALES
10,837
Since 2016
MONTHLY SALES
598
Average Monthly Sales Since 2016
REVIEWS
162
Since 2016
Overall Rating
4.34 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

10,837
policies sold

0.1%
negative reviews

0.1% (10) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    102
  • 4 stars
    35
  • 3 stars
    15
  • 2 stars
    6
  • 1 star  
    4
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Berkshire Hathaway Travel Protection All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 4 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    Couldn't believe how quickly they handled my claim. When I called with questions they answered clearly and made the claim easy. Will use them again.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    ExactCare Value
    Review Received:
    From: Verified Squaremouth Customer

    No problems. All went well.

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    I had a very unfortunate experience traveling. My wallet was stolen. This meant acquiring temporary passport and US documents, and arranging new flights. Fortunately, my wife had kept all receipts, including boarding passes, train tickets, etc. I received approval in about a week and the checks arrived promptly afterwards.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    My husband had his passport and Permanent Resident card stolen. I also lost my hat in a cathedral. One portion of our trip was delayed.Fortunately, we had all the receipts requested, including our unused plane tickets, our new plane tickets, boarding passes, and proof of charges for new passport, etc. The claim took awhile to assemble, but was processed in about a week and the checks sent promptly afterwards. Great service on the phone as well!

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    The process was easy. Berkshire Hathaway was attentive via email and communicated very well. I choose a familiar company to me with good ratings. I would recommend them to other travelers.

    Was this review helpful to you?

    5 out of 5 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    on Mon, Apr 29 i filed a clam lets see how fast we can get it done

    Was this review helpful to you?

    0 out of 4 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    As a senior citizen we have concerns about traveling out of the US where medicare coverage does not apply. The travel proptection plan addressed this concern. I did have a tripping accident but did not require medical services. Having the insurance left me the option should the injury need treatment. I will consider this paln in our next trip out of the US.

    Was this review helpful to you?

    8 out of 8 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    The insurance company has problem to identify my policy when I need to make a claim.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    I had to cut short our long planned vacation because I picked up some protozoa parasite in the Amazon and had to be hospitalized. I have submitted a claim and I am waiting for a response.

    Was this review helpful to you?

    2 out of 7 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    Much waiting but came through so thank you

    Was this review helpful to you?

    5 out of 6 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 9 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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