Sales & Service Data

TOTAL SALES
12,933
Since 2016
MONTHLY SALES
526
Average Monthly Sales Since 2016
REVIEWS
189
Since 2016
Overall Rating
4.38 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

12,933
policies sold

0.1%
negative reviews

0.1% (10) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    123
  • 4 stars
    38
  • 3 stars
    18
  • 2 stars
    5
  • 1 star  
    5
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Berkshire Hathaway Travel Protection All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

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  • Overall Rating 4 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    Thank you.
    I was fine

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    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    Was a very good overall experience!

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    I'm pleased with my experience with Berkshire Hathaway Travel Protection except for one item. Before I left on my trip, I received an email with contact information to use in the event I needed to contact BHT while I was abroad. I took a fall on the sidewalk that required a visit to the hospital in Lisbon, Portugal on a Friday night. The next day I sent an email with documentation to the email address: assist@bht.com. I never received any confirmation or reply that I notified BHT. When I returned from vacation, I called BHT and was advised that the email address that I was instructed to use is not linked to the claims department. Shouldn't the email contact address provided by BHT be linked to claims or customer service? I sent an email because I wasn't using a mobile phone for phone calls during my travels.

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    It would be great if you had a section to look at for reviews of the experience in claims made clients. I don't care how nice the agent was in selling a policy. I need to know how the experience of dealing with a claim works when I apply for a policy in the first place.

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    Excellent options for coverage. Competitive prices. We were allowed to increase our coverage shortly before travel began, as Travel costs increased between date of original insurance purchase and our dates were of travel. We like the many coverage choices and quickly found the one that fit our needs.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    ExactCare Value
    Review Received:
    From: Verified Squaremouth Customer

    This was an easy enroll...but honestly cannot judge service since there is no claim.
    (Thankfully).

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    I chose this policy because it gives good coverage for my needs at a good price. Lucky for me never had to file a claim so can’t comment on that.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    I was in Antigua on an eye mission trip during the hurricane Dorian. No problems, some rain and a little wind and cloudy. When we flew into Miami on September 2nd, our connection (aa1023) was delayed 3 hours (due to no crew) until after midnight. Eventually the flight was cancelled @ 11:00 pm. We were without luggage for the night. Because it was after hours there was no place to purchase anything. We arrived at our destination at 3:00 pm on the 3rd, 14 hours after expected arrival. The luggage was in Detroit when we arrived. American airlines provided a room and meal vouchers. It seems as if the insurance company should have compensated us for the inconvenience of no luggage and being a day later. The insurance is misleading for trip delays, trip interruptions and luggage delays. Won't buy Berkshire Hathaway again.

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    4 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    I once had a travel claim with another company and it took over 4 months to settle. Sadly, I just had a claim with Berkshire Hathaway, a life-threatening health crisis caused the cancellation of a rather expensive African safari. BH was a pleasure to deal with and. with a minimum of fuss and tension, paid every penny of the claim within 15 days of filing. I could not ask for a better experience!

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    6 out of 6 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    Very expeditious processing of claim and payment of full amount I requested. From the time of my filing to direct deposit of payment was less than 10 days.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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