Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
We spent $3500 on insurance with a name and company (Berkshire Hathaway) we trusted, only to be denied assistance when we asked for it. You asked if we filed a claim, we were ready to, but when we called them, the first thing their recorded message said was they did not honor claims pertaining to the Corona Virus.
What the heck is insurance for? I did NOT read the umpteen pages of boilerplate that came with the policy. I did NOT expect them to honor a claim if I got a cold on board.
But having to change flights and everything else concerned with our shortened trip - well - I expected better. The very nature of insurance is a firm taking a bet that I won't need their help. Me - in case I might - I'm willing to pay them to cover that contingency, should it arise.
I certainly don't fault Squaremouth -- but there is something inherently wrong with an industry that accepts payment for a service, and then denies that service
I emailed to see if I could get an extension due to the pandemic and was told no. I contacted the insurance company and they said they would look into it. I got the policy extended three weeks by them directly.
VERY SATISFIED WITH THE SERVICE. FULLY REIMBURSED WITHIN A TIMELY MANNER.
Unable to cancel an unneeded policy for a cancelled trip. Very disappointing.
Thank you for providing a good customer relations. I have called to file a claim. I have been busy to put the claims together but prompt follow up from your insurance claims department was appreciated. Thank you.
Reliable company with decent value for the comprehensive coverage I needed. Much appreciated knowing I would be cared for if something happened on the trip.
I had a health issue develop during my trip that required several visits to a local dermatologist and prescriptions for oral meds and topical creams. Since it was not a typical vacation-type injury (e.g., broken bones from a fall, food-poising, etc...) I was concerned it would not be covered. However, after providing them with copies of my diagnosis from the doctor and copies of the receipts for the prescriptions, they quickly processed my claim and paid all my costs in full. And they deposited the funds directly into my bank account. I highly recommend them for travel insurance.
A very easy and pleasant transaction.
The ending is fine, but the claim process took longer than we expected. From first filing our claim to receiving our check was about 6 weeks, not the promised 15 days. Twice we were asked to submit documentation that we had already submitted. When we asked to speak on the phone to the person processing our claim, she was busy on another line and our request on her voice mail for a callback didn't work. Nobody ever called us back. The operator who did answer wanted information about our claim and she seemed very confused by our answer. We wonder if she had the expertise or authority to handle our claim and, if not, why we had to share our information with her.
So, three stars. Five stars for the final resolution, but a demotion for the length of the process and for the poor communication.
Our (wife and me) trip to China was canceled by the tour operator 24 hours before our scheduled departure of Jan 24. We are awaiting possible refunds from the tour operator before filing a claim for any unreturned funds. I spoke with a representative of Berkshire Hathaway Travel Protection when the trip was cancelled. He said to wait until we know the status of any refunds before filing a claim. He did not seem to care.
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more