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I could not in good conscience recommend Berkshire Hathaway Travel Protection to anyone purchasing travel insurance. I have used other companies based on Squaremouth's selection process and been delighted. In the case of Berkshire Hathaway, it was the least expensive option for our needs. My college-age daughter tore her ACL skiing before our trip and our entire trip had to be cancelled because of her surgery. I filed a claim immediately and called twice with questions. The paperwork to file a claim is extensive. I was required to prove I intended to take the trip even though I had the receipt demonstrating I had paid for it. The service representatives on the phone were not helpful. I have also sent email messages and received form answers. I am to hear about next steps on January 15. This is not the service I expect from a major company. I do have other comparisons. My daughter tore her other ACL in high school. We had two trips pending, one international. I had checks from another company within a week of filing my claim and lovely conversations with the individual handing my claim . I also picked that insurer using Squaremouth. Clearly your evaluation of the quality of companies has declined.
Submitting a claim for a travel delay requires a lot of paperwork. I don't think I'll be buying travel insurance in the future - I didn't realize I'd have to spend hours assembling documents for a $200 claim!
Review Updated: 01/12/2020
They reimbursed quickly but the form itself was cumbersome to submit. If they had a UI/UX expert take a look at the form design, it could be made easier for all future claimants. For example, there were numerous form fields that were not relevant to my claim. I had to call to clarify, and they said to ignore those fields. Again, that's fine - but it would be easier if the forms were well designed.
Claim was eventually processed ok, but no feed back after I completed the online form, until I emailed, and they advised it was being reviewed.
I I extended my stay by two weeks and Berkshire Hathaway extended my policy to cover the extra two weeks at no charge, the customer service was great!
Unfortunately I have been waiting for a response on what information to send but have not heard back from my claims adjuster
I was fine
Was a very good overall experience!
I'm pleased with my experience with Berkshire Hathaway Travel Protection except for one item. Before I left on my trip, I received an email with contact information to use in the event I needed to contact BHT while I was abroad. I took a fall on the sidewalk that required a visit to the hospital in Lisbon, Portugal on a Friday night. The next day I sent an email with documentation to the email address: email@example.com. I never received any confirmation or reply that I notified BHT. When I returned from vacation, I called BHT and was advised that the email address that I was instructed to use is not linked to the claims department. Shouldn't the email contact address provided by BHT be linked to claims or customer service? I sent an email because I wasn't using a mobile phone for phone calls during my travels.
It would be great if you had a section to look at for reviews of the experience in claims made clients. I don't care how nice the agent was in selling a policy. I need to know how the experience of dealing with a claim works when I apply for a policy in the first place.
Excellent options for coverage. Competitive prices. We were allowed to increase our coverage shortly before travel began, as Travel costs increased between date of original insurance purchase and our dates were of travel. We like the many coverage choices and quickly found the one that fit our needs.
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
$30,000 Contest Encourages Reading Policy Documents
To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.Read more
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Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
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