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I was fine
Was a very good overall experience!
I'm pleased with my experience with Berkshire Hathaway Travel Protection except for one item. Before I left on my trip, I received an email with contact information to use in the event I needed to contact BHT while I was abroad. I took a fall on the sidewalk that required a visit to the hospital in Lisbon, Portugal on a Friday night. The next day I sent an email with documentation to the email address: firstname.lastname@example.org. I never received any confirmation or reply that I notified BHT. When I returned from vacation, I called BHT and was advised that the email address that I was instructed to use is not linked to the claims department. Shouldn't the email contact address provided by BHT be linked to claims or customer service? I sent an email because I wasn't using a mobile phone for phone calls during my travels.
It would be great if you had a section to look at for reviews of the experience in claims made clients. I don't care how nice the agent was in selling a policy. I need to know how the experience of dealing with a claim works when I apply for a policy in the first place.
Excellent options for coverage. Competitive prices. We were allowed to increase our coverage shortly before travel began, as Travel costs increased between date of original insurance purchase and our dates were of travel. We like the many coverage choices and quickly found the one that fit our needs.
This was an easy enroll...but honestly cannot judge service since there is no claim.
I chose this policy because it gives good coverage for my needs at a good price. Lucky for me never had to file a claim so can’t comment on that.
I was in Antigua on an eye mission trip during the hurricane Dorian. No problems, some rain and a little wind and cloudy. When we flew into Miami on September 2nd, our connection (aa1023) was delayed 3 hours (due to no crew) until after midnight. Eventually the flight was cancelled @ 11:00 pm. We were without luggage for the night. Because it was after hours there was no place to purchase anything. We arrived at our destination at 3:00 pm on the 3rd, 14 hours after expected arrival. The luggage was in Detroit when we arrived. American airlines provided a room and meal vouchers. It seems as if the insurance company should have compensated us for the inconvenience of no luggage and being a day later. The insurance is misleading for trip delays, trip interruptions and luggage delays. Won't buy Berkshire Hathaway again.
I once had a travel claim with another company and it took over 4 months to settle. Sadly, I just had a claim with Berkshire Hathaway, a life-threatening health crisis caused the cancellation of a rather expensive African safari. BH was a pleasure to deal with and. with a minimum of fuss and tension, paid every penny of the claim within 15 days of filing. I could not ask for a better experience!
Very expeditious processing of claim and payment of full amount I requested. From the time of my filing to direct deposit of payment was less than 10 days.
Multi-Award Winning Customer Service Team
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$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
One of America’s Best and Fastest-Growing Companies
Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more