Sales & Service Data

TOTAL SALES
9,679
Since 2016
MONTHLY SALES
550
Average Monthly Sales Since 2016
REVIEWS
151
Since 2016
Overall Rating
4.33 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

9,679
policies sold

0.1%
negative reviews

0.1% (9) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    94
  • 4 stars
    33
  • 3 stars
    15
  • 2 stars
    5
  • 1 star  
    4
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Berkshire Hathaway Travel Protection All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 4 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    on Mon, Apr 29 i filed a clam lets see how fast we can get it done

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    0 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    As a senior citizen we have concerns about traveling out of the US where medicare coverage does not apply. The travel proptection plan addressed this concern. I did have a tripping accident but did not require medical services. Having the insurance left me the option should the injury need treatment. I will consider this paln in our next trip out of the US.

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    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    The insurance company has problem to identify my policy when I need to make a claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    I had to cut short our long planned vacation because I picked up some protozoa parasite in the Amazon and had to be hospitalized. I have submitted a claim and I am waiting for a response.

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    1 out of 3 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    Much waiting but came through so thank you

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    As other comments had mentioned their contact hours are Monday thru Friday. I did have an event happen on a Sunday while traveling, but it was not catastrophic. I would have asked for advise, but there was no number to call on a Sunday morning. I might not have handled the situation as they would have wanted me to, but when I filed a claim for it they covered it satisfactorily.
    Also before travel one of the party had to cancel and they covered that claim also satisfactorily.
    Once approved the payment process is quick. In both check was received in 1 week.
    I felt from reading reviews that many travel insurance companies were sketchy. With Berkshire Hathaway not only did they have good reviews overall but also the name recognition.
    If in the position to purchase travel insurance again I would go with Berkshire Hathaway again.

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    4 out of 4 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    I developed health problems about two months before scheduled departure. Two doctors wrote letters advising me not to go, which were forwarded to BH. Good thing too, because they had a hard enough time keeping me alive here on dry land. It took them about two months but Berkshire ultimately made a full refund of all my expenses.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    We had a family illness requiring hospitalization and had to cancel trip. Filled out claim form online and sent in the basic documentation requested. Had a check for the full amount of the trip within a couple of weeks. Very pleased.

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    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    I had to change my travel dates and trip coverage, and had a pleasant ,no hassle experience in doing so and getting my insurance rate adjusted, which led to a prompt refund for the difference. Can't get better than that.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    ExactCare
    Review Received:
    From: Verified Squaremouth Customer

    seems to be easy so far. just waiting on the check

    Review Updated: 04/30/2019

    They processed the claim timely and it was a positive outcome.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 9 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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