0.1% (14) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
153
4 stars
24
3 stars
12
2 stars
4
1 star
10
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
9,348
Since 2023
MONTHLY SALES
163
Average Monthly Sales Since 2023
REVIEWS
203
Since 2023
Overall Rating
4.5 out of 5
Overall Rating 4.5 out of 5
203 Reviews Since 2023
Customer Reviews for Detour Insurance
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
I have submitted a claim and have spoken to Leigh at Detour twice so far. On both occasions, she has been very helpful and courteous. The claim has not been settled at this point, but during my conversations with Leigh, I have received the guidance I’ve needed and my questions have been answered completely.
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0 out of 0 people found this review helpful
Rating 1 out of 5
Policy:
@the edge
Review Received:
January 25, 2025
Juan from FL
Verified Squaremouth Customer
Whats the point of getting insurance if you can’t not use it. My passport was stolen and there was no way for me to travel. This is out of my hands and frustration plus not to mention the money that I lost plus the money I paid your insurance. I had been your customer for years. From now on I will never buy insurance since is worthless. When I called and explained what happened to me the attendant should told that you guys don’t cover for this reason of lost passport. Instead she made me go through the steps wasting my time . Really bad experience from you guys. Really disappointed.
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0 out of 0 people found this review helpful
Rating 3 out of 5
Policy:
@the edge
Review Received:
January 23, 2025
Doug from IN
Verified Squaremouth Customer
Filed a claim for delayed luggage.
Their were 3 purchases made for essential items/ clothes as United couldn't tell us when it would arrive.
They only offered to pay for the first invoice and we didn't accept. Took 4 days to receive our bag.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
@the edge
Review Received:
January 11, 2025
Nicole from VA
Verified Squaremouth Customer
I did not file a claim but I had a question about coverage and my policy. I called the provider number and was able to talk to a representative immediately. I was told to email someone to resolve me issue and I had a response to my email within 10 minutes. Upon my response the issue was resolved within another 10 minutes. I was impressed with their responsiveness!
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0 out of 0 people found this review helpful
Rating 3 out of 5
Policy:
@the edge plus
Review Received:
December 29, 2024
Justina from VA
Verified Squaremouth Customer
Well, I wouldn’t have had any issue with you guys because purchasing the insurance was smooth but when I returned my suitcase was damaged I tried to make a claim and they are denying it and I don’t think it is fair.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
@the edge plus
Review Received:
November 29, 2024
Sharon from GA
Verified Squaremouth Customer
It was simple and easy to purchase. The Representative was helpful and very informative about the policies. The prices were great also.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
@the edge
Review Received:
November 8, 2024
Marcia from KS
Verified Squaremouth Customer
I had never purchased this travel insurance before, but was very pleased with both the price and the fact that you purchased the insurance with a total price amount in mind. I never like having to call to update my travel insurance based on my additional travel plans.
Upon arriving in Bishkek, Kyrgyzstan, I became sick with Covid. It was very expensive to get new flights to return home, and our trip was delayed in Romania due to having to isolate for days. I was very concerned about the additional expenses, but thankfully, we had excellent travel insurance. We had purchased Detour@the edge. The customer service representatives were very kind and understanding. They helped me navigagate the claim process for trip interruption and trip delay with confidence and ease. I received the first payment in a timely matter, and then upon discussing other expenses I had incurred, I filed a second part to the claim. received the final checks for my husband and myself today. I am so happy that we have purchased the same coverage with the same company for our next big international trip. I give this company 20 stars.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
@the edge
Review Received:
October 31, 2024
Nicole from NJ
Verified Squaremouth Customer
DATP0000042503
Question - we had to cancel trip due to family issues, is there a way to use the money towards another policy?
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
@the edge plus
Review Received:
October 6, 2024
Mary from FL
Verified Squaremouth Customer
Great coverage. I had total confidence, even though I did not have to use the insurance in the end.
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2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
@the edge plus
Review Received:
October 2, 2024
Bob from TN
Verified Squaremouth Customer
Customer service rep was most helpful with options that I may have to consider in cancelling the trip or proceeding with trip and seek a pro-rata refund, due to father-in-law being placed in hospice care. CSR was most understanding and empathetic and was appreciated. Fortunately we were able to complete our trip.
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3 out of 3 people found this review helpful