Reviews, Sales, and Service Ratings for
Detour Insurance

Was great coverage at a reasonable price glad we didn't need to use it but was nice to know we had it

I had to terminate my trip after 4 days because of a medical emergency. I intend to file a claim to recoup what I can for the expenses of the tour and travel, etc. I have not been able to fill out claim information at this point because of health issues but i am trying to gather information to do so.
It was an easy process to purchase the travel insurance but I have not yet tried to file a claim or speak to Detour so I cannot comment on their service or follow through.

customer representative was very friendly. she helped me pick the best plan for my particular needs. The price was fair. The experience was positive and would not hesitate to select Detour again. thank you

So far the communication has been good. I’ve made a claim on June 14th and have yet to hear back. Still in process

Excellent value. Unfortunately will have to see how the claims process works. TBD

We contacted about lost luggage but will not be submitting any claim

Thank you for providing the assurance of help if I had needed it at a reasonable cost.

Peggy Maynor

My spouse had unexpected bypass surgery so we had to cx trip.
The claim was easy and paid in full.
We were very happy.
Thankyou!!

We were happy we had this travel insurance coverage and fortunately did not have to make a claim. About one month before leaving on the trip our airline changed the flight. We had to travel one day earlier and I wrote to the insurance company to change the policy date and they approved it without issue.
I would certainly use them again for our travel insurance needs.
Thank you.

Dear David,
Thank you for taking time to share your positive experience. Likewise, we appreciate your confidence in choosing Detour for future travels.

Dear AN/ claims examiner,
I have received your decision. I find it very unsatisfactory. There was no way for me to contact the Reykjavik security after leaving the country and to file a "report". The loss is not a lsrge amount financially and is the first time I have claimed a loss on an insurance bought through Squaremouth. I have used Squaremouth for over 15 years and have recommended it to my patients who travel. Obviously I will point out to Squaremouth as well as to patients and friends to avoid purchasing Detour insurance at all costs in future.
Dr. Robert Aikin
From: Nationwide TravClaims