Detour Insurance
Overall Rating 4.51 out of 5
Overall Rating 4.51 out of 5 186 Reviews Since November 2023

  • Rating 4 out of 5
    Policy:
    @the edge plus
    Review Received:
    July 22, 2024
    Anne from NY Verified Squaremouth Customer

    customer service was very nice and professional

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    @the edge plus
    Review Received:
    July 22, 2024
    LAURA from AR Verified Squaremouth Customer

    I filed a claim and am waiting on a reply.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    @the edge
    Review Received:
    July 22, 2024
    Carol from NY Verified Squaremouth Customer

    I made a mistake on our return date and sent an email. It was corrected very quickly.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    @the edge plus
    Review Received:
    July 19, 2024
    Joan from WA Verified Squaremouth Customer

    Limited interaction, but I’m filing a claim I expect to have significant interactions in the process. My assessment of the company ight change!

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    @the edge plus
    Review Received:
    July 15, 2024
    Mary from CA Verified Squaremouth Customer

    We purchased the insurance but we did not need to use it. The agent that helped us with the policy was VERY helpful and we paid a fair price.

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    @the edge
    Review Received:
    July 15, 2024
    Richard from OH Verified Squaremouth Customer

    My claim was resolved quickly and effeciently.

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    @the edge plus
    Review Received:
    July 12, 2024
    Vicki from CO Verified Squaremouth Customer

    We were unable to make our cruise at all due to devastating fall on earlier cruise. Entire cruise refunded smoothly and quickly

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    2 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    @the edge
    Review Received:
    July 12, 2024
    Gerald from CA Verified Squaremouth Customer

    We provided all documents needed and are still waiting to hear about if our claim will be accepted

    Review Updated: 08/09/2024

    We had to provide a lot of paperwork and some was difficult to obtain
    Also we had multiple emails back and forth which made the process lengthy

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    @the edge
    Review Received:
    July 12, 2024
    Lynn from CA Verified Squaremouth Customer

    Great service and friendly knowledgeable staff

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    @the edge plus
    Review Received:
    July 10, 2024
    Alicia from MA Verified Squaremouth Customer

    I unfortunately got ill and was hospitalized the day we were supposed to leave my boyfriend and I were going to leave for our Safari. The claim process was simple and we were able to get our reimbursement within 2 weeks. I didn’t need to do any follow up, the check just arrived in the mail.

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    3 out of 3 people found this review helpful