Reviews, Sales, and Service Ratings for
Detour Insurance

Three weeks after filing a claim by email I have not heard from them other than an auto-reply acknowledging receipt of an email. I fear I will have to chase them down.

Dear Yvonne,

Thank you for your feedback. Our claims team has noted that your claim has now been finalized. We appreciate your patience during the process.

The trip went well. There was no need to make any insurance claim... which is a good thing. However, it was reassuring to know it was there had the need arised.

Dear Michael,

Thank you for making time to leave a review. It's good to hear we lent peace of mind, and we hope you select Detour again in the future.

it was a very easy process purchasing the insurance. My motivation was to have coverage while skiing off-piste

Dear Ronald,

We appreciate your review. We hope you choose Detour to protect you on upcoming adventures.

Rep was lovely and helpful while I was deterring which plan I preferred. Plan was inexpensive compared to others, but I felt it was adequate for my needs and helped me feel protected for my trip.

Hi Nina,

Happy to hear you had a positive experience with our customer care team and that you felt protected for your trip. We appreciate your feedback.

Waiting for claim
Then I will review

Dear Nancy,

Thank you for selecting Detour to protect your trip. Our claims team has informed us that your claim was finalized with a check mailed out on January 29.

Called customer service, very helpful & knowledgeable , assisted me in filing a claim on line due to cancellation flight. Without luggages & spending a night in hotel .

Dear Michael,

Thank you for making time to share your positive experience. Our team appreciates it. We are happy to help. We also appreciate your help in getting our claims team the requested documentation to finalize your claim.

Detour contracts with a 3rd party CBPConnect to handle their claims. It is EXTREMELY difficult to find a phone number or make a connection with that company. We heard NOTHING for over two weeks. I called and managed to get through to someone who was very nice and helpful and discovered through her that the claim had been approved and a check had been mailed out a couple days before. So mixed reviews- I am VERY HAPPY that the claim was paid and relatively quickly! I was anticipating a battle since that’s the “insurance way”. But CBPConnect communication practices could certainly use improvement.

Hi Mark,

Thanks so much for making time to leave a review. Apologies for any inconvenience caused. We are always looking to improve the overall experience, and feedback such as yours helps. We are happy to hear you are satisfied.

just filed claim for medical will file claim for canceling part of trip

Dear Michael,

Thanks for selecting Detour to protect your trip. Sorry to hear your trip didn't go as planned. Our claims team has informed us that your claim checks were mailed on February 8.

I experienced a trip delay and will file a claim once I see what the airline will cover. I have not filed yet.

Sorry to hear you experienced a trip delay, Jeanne. Please let us know if you need any assistance with the Claims process.