Generali Global Assistance
Overall Rating 4.33 out of 5
Overall Rating 4.33 out of 5 4,417 Reviews Since 2004

  • Rating 2 out of 5
    Policy:
    Standard
    Review Received:
    March 12, 2024
    Carol from NY Verified Squaremouth Customer

    The group at Generali that was supposed to help with illness during the trip never got back to me even after sending them medical info and several phone calls. As a whole their customer support team is very difficult to get on the phone.

    Was this review helpful to you?

    11 out of 11 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    March 9, 2024
    Susan from NC Verified Squaremouth Customer

    This is our second time working with Generali. Both experiences have been very good, staff was extremely knowledgeable and helpful. We felt we received very effective guidance and they made it easy to navigate through the many options and to make a thoughtful decision.

    Was this review helpful to you?

    4 out of 5 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    March 8, 2024
    Janice from FL Verified Squaremouth Customer

    So far so good. I pray my claim will go smoothly.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    March 6, 2024
    Carl from NJ Verified Squaremouth Customer

    We filed the claim on 2/15/24, there's been no action on it yet.

    Was this review helpful to you?

    11 out of 12 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    March 3, 2024
    Kathleen from NY Verified Squaremouth Customer

    This company paid my claim without any problems or asking for outrageous paperwork. I submitted my claims with receipts and got paid very quickly. I am happy with them!

    Was this review helpful to you?

    8 out of 10 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    March 3, 2024
    Suzann from KY Verified Squaremouth Customer

    We had a delay problem and incurred costs for housing and meals. I submitted my receipts in line and required documentation. I received an email within 5 days with a complete reimbursement for the expenses.

    Was this review helpful to you?

    9 out of 10 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    February 29, 2024
    Terry from KS Verified Squaremouth Customer

    Claim process was easy and they processed the claim within 24 hours.
    Very impressed with their service and responsiveness.

    Was this review helpful to you?

    5 out of 7 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Premium
    Review Received:
    February 29, 2024
    Alexander from NV Verified Squaremouth Customer

    Everything was easy. Explanations were clear. I was able to get a pre-existing condition waiver.

    Was this review helpful to you?

    1 out of 3 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    February 25, 2024
    Anne from NY Verified Squaremouth Customer

    We did not receive a clear letter on the policy until I asked about it. But customer service was efficient and sent the letter if assurance once I contacted them. Better early communication would help.

    Was this review helpful to you?

    3 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    February 24, 2024
    Sandra from MI Verified Squaremouth Customer

    Customer assistance people very helpful even when I call with questions.

    Was this review helpful to you?

    1 out of 2 people found this review helpful