Reviews, Sales, and Service Ratings for
Generali Global Assistance

I got Covid and talked and emailed with three different people, each of whom contradicted the other. For all of them, it's as if a Covid interruption claim had never happened before. They kept having to consult manuals or colleagues. I've now submitted a claim for reimbursement of missed travel plans and commitments, costs of isolation, etc, and am very concerned that the same bureaucratic confusion will make this hard.

We value your feedback, James. We’re sorry to hear about your negative experience with customer service prior to your claim filing. We will review the communications to improve our service in the future. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

Glad I did not have to file claim but did have to speak to customer service prior to my trip. Very helpful very courteous

I chose Generali Global Assistance after comparing many companies and plans because it looked like a reasonable choice for our trip. Our trip went great and we did not need to have further interactions with them.

It was reassuring to know we had insurance in case needed.

Very happy with the claims process. Eleven days after submitting my travel delay claim and all the paperwork, I was notified that it was accepted and they covered the full amount of the claim. I elected to have it sent through Paypal, and ten minutes later the money was in my account.

tried to file online but could not get the I am a robot to finish, called Customer Service and they were not very helpful. Then filed by email.

Thank you for your feedback, Rosalind. We strive to make the claim filing process as seamless as possible and apologize for any inconvenience and for not meeting your expectations. We are pleased to confirm that we have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

I have been purchasing this travelers insurance for two years now and I am completely satisfied with the handling of questions and claims. I recommend GENERALI to anyone I know traveling.

Hello, Good Morning, I was travelling to Greece from July 21 thru Aug 6th for a family vacation, gift for my daughter as she would be going off to college this year, I have saved the funds for 2 years to make this trip happen, I landed on July 21st in Greece and my wife sister in austin passed away at age of 49 at her residence on July 23rd, so we had to flew back to Austin on July 25th, I have explained the trip interruption in the claim i had submitted with supporting documents for both the policies i had, hope this will be addressed in timely manner

Reservation Number : 1856530T20240618161526
Claim Number : 24103041-01

Reservation Number : 72862564291673
Claim Number : 24103216-01

We are sorry to hear about the circumstances surrounding your claim. We have received your claims, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

I was not able to travel to Ireland as I became sick the day before with a UTI…and am still very weak…even though I had a dose of antibiotics for it. I did not ask my doctor to sign the medical forms provided since it was not the first time I have had this infection. Even though I thought I was cured I realized the infection had returned the day before my trip.
Frankly, I was too weak to go through the process of filling out the forms and so I just “ate the ticket” against the advice of my family and friends who saw how I was feeling at the time…A genuine true claim was fair and honest.
In spite of all the above, I would not hesitate to recommend Square Mouth to anyone looking for trip insurance. Just wish I felt better!
Sincerely,
Dr. Alexandra Sununu

We’re sorry to hear about the circumstances surrounding your Trip Cancellation, Alexandra. If you would like to start a claim online you can do so by following this link, https://generalitravel.com/claims. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.

For a general inquiry regarding the policy coverage, chat was the only easy way to contact them. We were on phone hold for 30 minutes before hanging up, and an email inquiry was not deliverable. Char worked very well

Thank you for sharing your feedback, Ann. We’re sorry about the unexpected phone wait time. We are pleased to share that we have received your claim, and a dedicated claims representative will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.