Reviews, Sales, and Service Ratings for
Generali Global Assistance

Very helpful with information on the phone. They sent us the forms to file a claim quickly.

Thanks for asking. They are not easy to communicate with. I was advised to send in an email, as opposed to filling out a claim online because we did not have a doctor's letter (we both got sick while traveling).

I sent an email in, and did receive a confirmation email, but I called after a couple weeks and asked the status. First, it was almost impossible to get a person on the phone, then, I was told it would take 25 business days to hear back. That's unreasonable. When I asked to speak to a supervisor, they said, yes, and connected me to the phone messaging. I called Squaremouth and someone VERY helpful suggested I confirm that I have the confirmation email, which I did. And, she said to check back as I'll have to wait the 25 business days. The next day I received an email from them, confirming, and giving me a claim number. I will not work with Generali again.

Currently trying to contact West Jet to determine if they are going to send a timely refund for a cancelled flight. If they do not respond, I will complete my claim for delay of trip and interruption of travel.

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Everything in filing the claim and providing the documents was online and easy to complete, including the doctor's statements and tip bookings, payments and cancellations documents. I suggest people keep PDF copies of their credit card statements and all other trip documents, when they are made rather than having to return and look up details if they are filing a claim.

Generali Global's website was fairly easy to use, but when attaching documents to substantiate the claim downloading one document at a time is easier then multiple documents. It takes a bit longer to download everything and after a bit of a problem that was easily resolved. I appreciated the ability to also attach documents on different days, once the claim has been started the ability for the website to save documents until everything was gathered and downloaded was a very good feature.

Generali Global promptly acknowledged the receipt of the completed claim via email. They then contacted me via email for information I overlooked sending. When I sent the requested additional documents they communicated by email that they were processing the claim, on June 20. I followed up on July 2 to inquire about the status of the claim and they said the claim had been approved and sent me links to get the funds, via check, wire transfer, credit card or debit card.

After I chose the wire transfer option and completed the required online process the payment was deposited to my account in 48 hours.

General Global responded within 24 hours to all emails I sent them.

I definitely would use them again for travel insurance.

On July 2nd I have sent a request to file a claim to customerservice@info.generalitravelinsurance.com but did not recieve a reply yet. While in Turkey I could not reach customer service as my local phone could not call collect. Below is a copy of my e-mail letter

To whom it may concern:
Dear Sir or Madam,

During our trip to Turkey between June 16th and 29th of 2024 my wife Elena Khabner has injured her toe while in Istanbul. She developed an infection, and the toe became swollen and skin color turned blue. We had to go to the Egemed Medical Group Hospital for an assistance on June 26th, 2024 while traveling in Turkey. They performed the examination, drained the pus and performed other necessary things. The total charge was 220 Euro - please see the bill attached. I would like to get reimbursed for that bill.
P.S. I tried to call collect from Turkey but my local SIM did not allow to call collect, so I'm writing to you now upon returning home to USA>

Please reply to this e-mail or call me at +1 720-648-8755

Thank you,

Gregory Khabner
Policy #24087W1471

We value your feedback, Gregory. At Generali Travel Insurance, we take customer service very seriously and apologize for not meeting your expectations. One of our dedicated customer service team members will reach out to you directly to offer further assistance with filing a claim. Alternatively, you can start a claim online by following this link, https://generalitravel.com/claims. If you need any additional assistance with the claims process, call us at 800-348-9505 one of our dedicated customer service team members will be happy to assist you.

Filed a claim for travel delay and it is still processing.

Their automated claim portal is very well designed.

Filed a claim following the instructions on the carrier's website. Submitted the required documents. Claim was handled quickly.

Customer service was helpful, considerate, and efficient in assisting me in adding an extension to my policy.