Generali Global Assistance
Overall Rating 4.33 out of 5
Overall Rating 4.33 out of 5 4,416 Reviews Since 2004

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    February 23, 2024
    Rosemary from NY Verified Squaremouth Customer

    Easy to deal with, but you need a live person to answer claims questions - I should not have to call an agent pretending to book.

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    6 out of 7 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    February 22, 2024
    Robert from MA Verified Squaremouth Customer

    I had COVID, needing hospitalization, and therefore had to cancel our trip prior to expected departure. Therefore we are filing a claim, though the loss is relatively modest - a non-refundable 2 day deposit at the resort we were supposed to stay at. Our Airline tickets involved refundable credits good for use in future travel, so we will not be including that in our claim, which totals $2,118.

    We found your website for filing a claim difficult to use, especially since we have no ability to upload scanned documents from our printer. Fortunately your Customer Service staff was very helpful and instructed us on how to file a claim by US Mail. We put our claim in the mail yesterday (Tuesday, February 20th) and look forward to it being processed promptly.

    Review Updated: 03/21/2024

    A bit slow in processing a relatively small claim, so I felt I had to follow up to make sure it was being processed, but handled very professionally, and ultimately to our satisfaction. Thank you!!

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    8 out of 8 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    February 18, 2024
    MARLA from WA Verified Squaremouth Customer

    Your request to contact me in four weeks, does that mean I won't have the claim settled before then? Seems pretty straight forward to me. In fact, judging from other claim settlements, I should have been paid by now. I have not received any emails regarding the need for further information......

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    14 out of 15 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    February 17, 2024
    Constance from MA Verified Squaremouth Customer

    Excellent communication regarding my policy concerns.Issue was resolved immediately.

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    3 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    February 16, 2024
    Charles from CA Verified Squaremouth Customer

    Did not make a claim. Had o issues.

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    0 out of 1 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    February 14, 2024
    Sheri from ME Verified Squaremouth Customer

    I have contacted Generali multiple times, each time with conflicting info. Contacting them is impossible - you have to say you are travelling and have an emergency to reach them. I had to call Squaremouth (answered on the very first try) to connect me with a live body. The website is faulty - when I called the first time (thru your folks) they directed me to a forms portal to download a form. Subsequently I received multiple and continued errors trying to upload supporting documents. I called again - needing to say I was travelling abroad to find a human. Oh, just make the upload smaller - which I did in multiple formats (hand-written, text doc) always received 'ERROR' message with no explanation. Called AGAIN (selecting the emergency # and directed to Customer Service) - Oh, yes - so sorry - the website is 'sensitive'. You cannot return to it (even though there is an option to Save for Later). Now, they say, I should go to the forms portal (again) and start all over AGAIN! And then email! Either they have an online claims portal or they don't! Well, they don't and they cannot or will not offer me assistance with my claim. I'm very dissatisfied.

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    26 out of 27 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    February 8, 2024
    Arlene from NY Verified Squaremouth Customer

    I filed a claim online yesterday because my first flight was delayed and I missed all my connecting flights. I arrived at the hotel one day after my reservation and the hotel charged me for the day I missed. It was easy to file the claim but I do not have the approval or reimbursement from the insurance as yet.

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    9 out of 12 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    February 7, 2024
    Timothy from WA Verified Squaremouth Customer

    When using international assistance to ask a question I was on hold over 40(forty) minutes, only to be disconnected!
    Lousy service!

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    11 out of 11 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    February 7, 2024
    Jeanette from MD Verified Squaremouth Customer

    Our flight home was delayed, causing us to have to spend the night near DCA. (We’d reserved a rental car for the drive home, but the after-midnight arrival meant that the rental company was closed.) Generali Global was extremely helpful in walking me through the claim process and reimbursed us for the taxi and hotel in less than 48 hours. This experience definitely showed us the value of purchasing trip insurance.

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    12 out of 12 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    February 6, 2024
    Joanne from NY Verified Squaremouth Customer

    A little hard to navigate their claims portal at first. But once I got through the process, everything else was smooth and claims processing was fast.

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    0 out of 0 people found this review helpful