Generali Global Assistance
Overall Rating 4.32 out of 5
Overall Rating 4.32 out of 5 4,783 Reviews Since 2004

  • Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    December 17, 2024
    Kenneth from GA Verified Squaremouth Customer

    They did amazing job of handling our claim. They settled it in about a week after submitting the necessary paperwork.. I will definitely use them in the future.

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    10 out of 10 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Standard
    Review Received:
    December 14, 2024
    Nurse from NE Verified Squaremouth Customer

    I was injured in Iceland and chose not to seek medical attention there for many reasons, the very dangerous weather conditions foremost. I am being told that I have no claim since I did not seek medical assistance immediately. My claim is for refund of am excursion that I was unable to complete approx $250. There is no way to submit the claim form without giving them proof of medical care. I wish I could talk to an agent.

    Response From:
    Generali Global Assistance
    Generali Global Assistance:
    Samantha Fourez
    Response Received:
    December 16, 2024

    We appreciate your feedback, Judith and we are sorry to hear about your negative experience. One of our dedicated Customer Service Representatives will be contacting you to assist with filing a claim. In the meantime, if you have any questions, you can contact us at 800-348-9505 or customerservice@generalitravelinsurance.com

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    5 out of 5 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    December 14, 2024
    Jane from CO Verified Squaremouth Customer

    Claim form was easy to complete and payment was immediate.

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    6 out of 6 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    December 11, 2024
    JULIE from OR Verified Squaremouth Customer

    Helpful and quick phone support. Could not get through the online security verification step to have the claim sent to our bank versus a check. The check did just arrive in the timeframe indicated.

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    6 out of 6 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    December 10, 2024
    Janet from TX Verified Squaremouth Customer

    Excellent work

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    2 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    December 7, 2024
    Brent from TN Verified Squaremouth Customer

    Started policy w incorrect dates and also added another traveler to the plan with customer service. They were easy to work with and made the changes without a hassle. I intend to file a claim for some emergency medical attention received on the trip and hope it will be as easy.

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    1 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    December 7, 2024
    Jane from CO Verified Squaremouth Customer

    Claim was easy and straightforward to complete. Payment came very soon after filing. I will buy from SquareMouth in the future.

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    1 out of 2 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    December 6, 2024
    Pat from TN Verified Squaremouth Customer

    I made a small claim after the trip. The claim was approved in one day and I was notified to select payment method within three days to receive the claim payment. After selecting Zelle on day 1, the system was not able to verify my ID. I tried to contact the claims department via email regarding this issue but did not receive any feedback and the countdown continued. After day 3, the system said "Since you have not made a valid payment method selection within the last 3 days, you will receive your payment via CHECK.". It's good that the claims department notified me of the check issuance next day and the check was received in another 2 days.
    All in all, the claims process was fast. I just wish that Generali Global Assistance could ensure their payment options work for the other clients.

    Response From:
    Generali Global Assistance
    Generali Global Assistance:
    Samantha Fourez
    Response Received:
    December 9, 2024

    We appreciate your feedback, Ying. We apologize for any inconvenience and for not meeting your expectations with the payment portal. We will share your feedback with our team to improve in the future.

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    6 out of 7 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    December 4, 2024
    JoAnn Estella from NY Verified Squaremouth Customer

    Personnel courteous and informative

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    3 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    December 2, 2024
    Tyler from CO Verified Squaremouth Customer

    After choosing this policy I found that the cruise line policy would have been cheaper to purchase. I called you with the intention of buying an annual policy which I have been doing for several years now and was told that since I’m 76 years old that I’m to old to insure for an annual policy. Of course I think that’s discrimination since I’m in excellent health and have never filed a claim in all my travels.

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    10 out of 11 people found this review helpful