Reviews, Sales, and Service Ratings for
Generali Global Assistance

i WAS A victim of the CloudStrike computer glitch and our flight was cancelled by United and rescheduled for the next day to a different city but ultimately to Amsterdam however causing us to miss our riverboat departure but we were willing to take a train to Nimijam (sp.?) to meet the boat on its first stop, keeping in constant contact with Emerald Cruise lines. Spent the night in San Antonio and returned to the airport the next morning and checked in only to find out the airline did not have a crew to fly the plane so it was delayed 3 times and the final departure time from SA was 5;30pm which was the scheduled time for our flight out of Chicago for Amsterdam, so we were shot down and had to cancel our trip. We have lost everything and have sent in a claim that has yet to be handled but has been acknowledged as having been received. We have been penalized for something we had absolutely NO control over even though we tried our best to make it work!

Hello Margaret. We’re sorry to hear about your travel woes. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. We strive to process claims within 30 days from the time they are received. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

tons of unrelated documents required do not paid for all lossess due to trip cancelation.

We appreciate your feedback, Michael. We're sorry to hear about the circumstances surrounding your claim and apologize for the delay as we take customer service and the claims review process very seriously. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve and documentation is required to provide coverage for losses due to medical reasons. We're pleased to advise that your claim has since been finalized and you should have received an email to your address on file from a dedicated team member. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

Due to changes in our initial flight we were expecting to be stranded at our connection point. I called the 24 hr assistant line and got a REAL person in less than a minute, who answered my questions. We made our flights so no claims will be filed.

Everything went well, we were out of the country when the Microsoft crash happened and my wife called to see about extending the date if necessary and the customer service representative she spoke with was very helpful and explained what we would need to do in case the airlines were going to be down for several days. We were given peace of mind and able to enjoy the last two days of our journey.

About two weeks before departure, I had a medical emergency and had to go on kidney dialysis. I filed my claim the second week of June. The first week of July, Generalli "settled" my claim for $1000 less than I had submitted. The original trip was billed in GB Pounds, and it was paid in US dollars. In any event, they applied a totally wrong exchange rate.

I pointed this out in several phone calls, but the claims adjuster never returned my calls. I then wrote complaining, and specifically said don't send me a check because I do not accept the settlement amount.

I finally got an email from the adjuster, who asked me to prove my claim all over again, which I specifically did, sending her the credit card invoices showing the actual exchange rate conversion amounts from GBP to USD. That was three weeks ago.

I have called and written multiple times. In the meantime, the check for the lower amount showed up in the mail.

Then the claims adjuster called me at 6h30 AM and woke me up to say that she had all the needed info, but the file had to be elevated to a supervisor and she was waiting for the supervisor to look at the claim. That was another week ago.

So I've now waited seven weeks and still no sign of Generalli giving me the amount I have definitively proven to them was my loss .... twice. This is really, really, lousy service. Someone ought to be ashamed.

Thank you for your feedback, Alonzo. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you regarding your claim status. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.

All positive so far

Both my wife and I got sick, and missed 2-3 days of golf. Would that qualify for a claim?

Hello Barry. Thank you for your inquiry. You can start a claim online by following this link, https://generalitravel.com/claims. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.