Reviews, Sales, and Service Ratings for
Generali Global Assistance

I was in Papua New Guinea. On May 19 I hurt my leg. Got a doctor till the 16th. I was to leave Brisbane the 23rd but wanted to move it up a day. I called
the insurance number, was on hold for about 20 minutes, finally talked to someone who was vague and could not give me answer. He did call the next day but I stayed on anyway. Still not sure the policy would have helped with the fare change and possible one night in a hotel.Since I got back on the 23rd I have seen 3 doctors, have a big pharmacy bill, and have been laid up for 2 weeks. I didn't bother to call since I don't have time to hold or to explain to someone who seems dense and defensive. Also,the call from Papua New Guinea was supposed to be collect but wasn't.

We’re sorry to hear about your negative experience and apologize for not meeting your expectations as we take customer service and the claims review process very seriously. We were unable to locate a claim for you but understand you spoke with our designated assistance provider during your trip. Based upon the information provided with your review, it sounds as though coverage may be available if you became sick or injured during your trip and suffered financial losses. You may initiate a claim by contacting us at (800) 348-9505 or via email at csa@csatravelprotection.com. You can also download claim forms at www.csaclaims.com. We encourage you to review the coverage details of your plan via the sample Description of Coverage/Insurance Policy that was provided at the time of purchase and reach out to us at the number or email provided above if you have any additional questions or concerns.

Thank you for posting a review of CSA.

We apologize for your negative experience.

A member of our Zero Complaint team will contact you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

Easy to find policy which best fit our needs on website. I called for clarification questions and ultimately purchased policy over phone with a very helpful representative. Quick service and response time.

Thank you for the positive rating and for choosing CSA Travel Protection!

We always buy travel protection when we travel abroad as we are over 65 and want the medical coverage as well as cancellation and interruption insurance. Thankfully we have not had to file a claim, but it gives us great peace of mind to know we will be covered if we need to file a claim.
I spend a lot of time on Squaremouth.com comparing insurances and your prices are always less than the coverage offered by tour groups. As we age we have taken a few trips abroad with tour groups, but still like to travel on our own in countries we've been to before.

Thank you for choosing CSA Travel Protection and for your positive review!

I called on the phone and the agent was friendly and helpful and found the best value for me.

Thanks for the positive rating! We’re happy you’re satisfied with your purchase.

Information provided was not always clear. I had to send information several times.
I'm not to happy with their perfomance.
I'm still waiting for info

Thank you for sharing your feedback. We’re sorry to hear about your negative experience and apologize for the delay as we take customer service and the claims review process very seriously. Our goal is to process claims within two weeks from the time that they're received, however, some cases can take longer to resolve. We're pleased to advise that your claim has since been finalized and you should have received an email to your address on file from a dedicated team member. Please feel free to reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions or concerns.

Thank you for posting a review of CSA.

We apologize for your negative experience.

A member of our Zero Complaint team will contact you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

I liked the one-stop shopping that you provided so I could compare policies!

Thanks for your positive review!

Your company was very easy to work with, even when I had to make an adjustment!

We’re happy to help, thanks for the positive rating!

Have been in close contact with the airlines, attempting to have fees waived incurred for change of plans. Have just received everything and will be submitting claim either today or tomorrow.

Thank you for the positive review, though we’re sorry to hear you had to change your plans. Should you have any questions throughout the claims process, please reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com.

CSA travel customer services staffs very great, listening, console you,make you clam down.they tried very best to help you, especially Lisa, Tom..and other staffs.
I will buy CSA travel plan again when I am travel.

Thank you for the positive review, we’re glad we were able to help. We strive to provide excellent customer service to all of our customers and look forward to traveling with you on future trips.

Your site made it possible for me to have the confidence that I purchased a good policy at a good price. I made a mistake with the start date and was easily able to correct it with a phone call.

Thanks for the positive rating! We are so pleased you’re satisfied with your purchase.