Reviews, Sales, and Service Ratings for
Generali Global Assistance

I asked for information on the cities I would be going to and only received a weather report...which was inaccurate.

We’re sorry to hear about your negative experience and apologize for not meeting your expectations. Our designated assistance provider’s concierge services can provide a wide range of city profile information depending upon the type of information requested. Please reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com if you have any additional questions or would like to learn more about our concierge and assistance services.

First time buying traveling insurance with the company.

Very easy to fill out forms, and claim was resolved in 72 hours.

We always get trip insurance, but this was the first time in 30 years that we had to file a claim. I had emergency treatment but was unable to contact CSA in advance to even see if it was covered in the policy. Upon return , I contacted CSA about the claim I wished to make. The account representative listened attentively and stated that it looked like I had coverage but it would need to be reviewed by the appropriate department after I filled out the application for reimbursement. The rep immediately emailed the forms to me. I completed them and sent them back to CSA for consideration. Within a week they notified me to state that it would take a bit longer to process than usual, due to higher volume than normal claims. After a short delay, it was approved. I would highly recommend CSA for their professionalism and ability to communicate with the customer. For our next international trip we will definitely consider CSA again.

I got sick while on the cruise and had to see the ships doctor.

Had a family emergency on trip and counselor advised me I was covered, very helpful and encouraging.

So far no problems

Comparing policies and the needed coverage is challenging, but talking to an agent was very helpful and he was very knowledgeable. I did not need to make a claim, but to have the insurance provided a safety blanket if necessary.

Initially had trouble getting email confirmation from CSA - called and problem was fixed

Straight forward, simple process.