Generali Global Assistance
Overall Rating 4.41 out of 5
Overall Rating 4.41 out of 5 3,349 Reviews Since 2004

  • Overall Rating 3 out of 5
    Policy:
    Custom Luxe
    Review Received:
    May 19, 2009
    Janie from WA Verified Squaremouth Customer

    Before Trip
    No problems, got (what I thought was) an informative copy of the policy in a timely way.

    During Trip
    Had no issues or reason to contact the carrier during the trip

    Claim Process
    I was told the claim for the lost/stolen global phone would be denied. Even though it was lost / stolen from the plane, carried on. Told it is in fine print "#16, way in the back under exclusions" that cell phones are excluded under checked baggage. Hello, we never would have put valuables in checked luggage. But that is how they classify any loss of property - checked luggage. You could read this in deciding whether the policy covered enough to be worth your while & think - no I would not check these valuables so the policy is fine. But it doesn't work that way. Basically phones, computers, Rx meds, anything of value besides clothes are excluded. Jewelry is covered for a combined / total value of $600 for all pieces. Which is basically nothing considering what fine jewelry can be worth. This might be good insurance in case you become ill & need an airlift - but know you are out of luck if you have property lost or stolen.

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    70 out of 70 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Custom
    Review Received:
    April 19, 2009
    robert from MI Verified Squaremouth Customer

    Before Trip
    Fine!

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    1 out of 4 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 16 awards in 6 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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