Name: Generali Global Assistance
Brand: Generali Global Assistance
Rating: 4.33 (4448 reviews)

This insurance provider is currently unavailable on Squaremouth

Overall Rating

1.7% (303) negative reviews to sales
Average on Squaremouth is 0.2%

5 stars

2637
4 stars

927
3 stars

362
2 stars

112
1 star

191

Detailed Ratings

Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim

TOTAL SALES

17,821

MONTHLY SALES

REVIEWS

4,448

Overall Rating

Customer Reviews for Generali Global Assistance

Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

4,448 Reviews Since 2004
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Filed claim

Rating 4 out of 5

Policy:
Custom

Review Received:
October 19, 2009

Joyce from MA Verified Squaremouth Customer

Claim Process
The reason this claim took so long is that we needed to know the results of our Medex claim first.

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0 out of 1 people found this review helpful

Rating 2 out of 5

Policy:
Custom

Review Received:
October 12, 2009

Timothy from MI Verified Squaremouth Customer

Before Trip
Did not provide detailed description of policy coverages.

Claim Process
As with any insurance company or HMO they will find a way to deny your claim through some section or sub paragraph in the policy of which you dont get a copy of.

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12 out of 13 people found this review helpful

Rating 5 out of 5

Policy:
Custom

Review Received:
October 9, 2009

Robert Lawerance from WA Verified Squaremouth Customer

Before Trip
you hope never to use it, with it we had no worrys thanks we had a great trip

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0 out of 2 people found this review helpful

Rating 5 out of 5

Policy:
Custom

Review Received:
October 7, 2009

Roy from VA Verified Squaremouth Customer

Before Trip
Easy forms to complete - fast service. No issues - very pleased.

During Trip
Fortunately, did not have to use.

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0 out of 1 people found this review helpful

Rating 5 out of 5

Policy:
Custom Luxe

Review Received:
September 18, 2009

Robert from IL Verified Squaremouth Customer

Claim Process
Would buy travel insurance again for a big trip.

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0 out of 1 people found this review helpful

Rating 5 out of 5

Policy:
Custom Luxe

Review Received:
September 1, 2009

Leslie from NY Verified Squaremouth Customer

Before Trip
The online system worked very well and was trouble-free.

During Trip
Luckily there was no reason to contact the insurance provider during the trip.

Claim Process
I did not need to make a claim.

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0 out of 1 people found this review helpful

Rating 5 out of 5

Policy:
Custom

Review Received:
August 31, 2009

Jacqueline from FL Verified Squaremouth Customer

During Trip
Since my trip was in the Arctic National Wildlife Refuge in Alaska, no communication would have been possible during the trip -- with the exception of access to a Satellite Phone in case of an emergency. Luckily, this was not necessary

Claim Process
Prior to initiation of the trip I nearly had to cancel due to a family emergency. The staff was very helpful when I first called to report on the situation; and when, in the end, I was able to travel I was assured that my coverage was still in effect.

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2 out of 2 people found this review helpful

Rating 5 out of 5

Policy:
Custom

Review Received:
August 29, 2009

Azzoi from NY Verified Squaremouth Customer

Before Trip
Quick and easy without any complications

During Trip
Did not need the insurance

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0 out of 1 people found this review helpful

Rating 5 out of 5

Policy:
Custom

Review Received:
August 24, 2009

Lawrence from AZ Verified Squaremouth Customer