Reviews, Sales, and Service Ratings for
Generali Global Assistance

During Trip
since I didn't have to use the insurance,i don't know how good they are.But I will definitly use squaremouth again,i rely like the service you are providing by getting the best quote and will make sure the client are helped if they have a claim

Before Trip
Set up quickly and exactly what I wanted. Additional medical protection should we need it.

Before Trip
Every thing went smoothly.

Before Trip
I found everything prior to the trip quite seamless. thank you.

During Trip
I could not call toll free, just did not work and I am fairly tech savvy. Then it took a while to get the claim form. I had to ask several times.

Claim Process
I submitted the claim and have not received an email response. AM still waiting.

Before Trip
I truly appreciated the telephone support I received in helping me choose a carrier. Squaremouth was friendly, realistic and made me feel completely valued as a customer. This is the 6th time I have used your services and I will continue to so so in the future. Thank you!

Before Trip
Never had occasion to contact the carrier's customer service department

During Trip
Never had to contact them - the trip was uneventful

Claim Process
No claim made

During Trip
Had no emergencies or need to contact carrier

Before Trip
It is difficult to rate, since I had no contact with a human; everything was done via internet.

During Trip
Thankfully, I had no need of the services.

Claim Process
I had no claim.

Before Trip
It is hard to know or understand exactly what is and is not covered until you need it

During Trip
did not need to contact

Before Trip
Our selection of the Insurance company CSA was based on a combination of price and coverage. Our main concerns were cancellation before the trip, lost luggage during the trip, and if someone got sick and we needed to go home part way through the trip. We had none of those issues, enjoyed our trip, but felt self assured that we were covered for most anything that could ruin the trip.

During Trip
We had no issues on the trip and did not need to seek help from the carrier. However, we had all the necessary phone #'s to seek help if needed.