Sales & Service Data

TOTAL SALES
5,942
Since 2013
MONTHLY SALES
209
Average Monthly Sales Since 2013
REVIEWS
61
Since 2013
Overall Rating
4.62 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

5,942
policies sold

0.1%
negative reviews

0.1% (3) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    45
  • 4 stars
    11
  • 3 stars
    2
  • 2 stars
    1
  • 1 star  
    1
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GeoBlue All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 1 out of 5
    Policy:
    Voyager Choice
    Review Received:
    From: Verified Squaremouth Customer

    I have yet to receive a copy of my policy. I asked for one several times and was just told nonsense.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Voyager Choice
    Review Received:
    From: Verified Squaremouth Customer

    Very clear and simple buying process. Far easier and cheaper (!) than when I initially tried to find cover direct from insurers.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Voyager Essential
    Review Received:
    From: Verified Squaremouth Customer

    I had my suitcase stolen while on my trip in Sweden. When I returned, I filed a claim ($500 total, $100 per item for lost/stolen Item) and have been turned down twice, the lates because I have no receipts for the items lost (we are talking suitcase, cloths, shoes, electric toothbrush, toiletries, etc. Thinks that people do not keep receipts on). The first denial was noted as not providing medical records and receipts, as if they hadn’t even bothered to read the claim. I did provide them with the police report that I was provided, the report that Gate 1 tour company provided, and a break-down of what was in the suitcase, including prices.

    Response From:
    GeoBlue
    GeoBlue:
    Charlotte
    Response Received:

    Thank you for giving us the opportunity to review your case. We had our claims management team review the details and our customer service team will reach out to you directly with an update on your claims experience.

    Was this review helpful to you?

    8 out of 8 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Voyager Essential
    Review Received:
    From: Verified Squaremouth Customer

    Since I did not have a claim during my trip, I cannot say how it would have been. I can say there was some peace of mind knowing I had insurance, just in case. Easy to purchase, reasonably priced and helpful customer service.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Voyager Choice
    Review Received:
    From: Verified Squaremouth Customer

    Our trip was cancelled due to illness. It was very easy to communicate with the GeoBlue and they were very helpful and courteous.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Voyager Essential
    Review Received:
    From: Verified Squaremouth Customer

    I was very impressed by how quickly and accurately my claim was handled! I was very pleased with my experience with this company.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Voyager Choice
    Review Received:
    From: Verified Squaremouth Customer

    This was money well spent for complete peace of mind. I left for the Far East knowing that if I needed help -- including in places where there might be less medical support than what might be necessary -- I had an insurance that will help get me what I needed, including transport to adequate medical care, or even get me back home if need be. It was especially helpful to have an insurance that would cover pre-existing conditions without limits, so that one doesn't have to worry about nitpicking which medical care or medication or procedure or part thereof 'fell in the category of' a preexisting condition and which did not.
    In the end, I did not need to activate my travel insurance. Other than an annoying but not dangerous allergic response to some critter bites, which I managed myself with steroid ointment and antihistamines I'd brought along anyway, all was well. Knowing that if I needed to see a doctor to assess whether anything else needed to be done for those or anything else, helped tremendously.
    Best money I ever spent and didn't use! :)

    Was this review helpful to you?

    1 out of 3 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Voyager Choice
    Review Received:
    From: Verified Squaremouth Customer

    Website processing was a little unclear, but aside from initial confusion everything else was fine. Didn't need to seek any medical treatment while away, but glad I had it available if necessary.

    Was this review helpful to you?

    2 out of 5 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Voyager Choice
    Review Received:
    From: Verified Squaremouth Customer

    Was disappointed that I had to pay out of pocket instead of GeoBlue paying direct. Waiting on reimbursement

    Was this review helpful to you?

    23 out of 26 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Voyager Choice
    Review Received:
    From: Verified Squaremouth Customer

    Did not have to file a claim, so can't comment on this feature. Purchasing the insurance was easy, and follow and interaction with automated emails was
    easy to do. If this carrier provides the same type of service as to the actual processing and paying of claims as they did to the purchase and follow-up, then I'd be pleased to give them a 5 star rating. Don't need to file a claim, so will never know other than reviews by others. I'm one of the few who actually study and read thru policies so the summary plan description was not to difficult to interpret based on our needs.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 9 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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