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My trip to Israel was cancelled by the tour company one week before we were to leave. I sent an e-mail to GeoBlue to inform them that the trip had been cancelled. Within minutes I received an e-mail from GeoBlue that my insurance had been cancelled and that I would receive a refund to my credit card asap. I hope to re-schedule this trip as soon as possible and I will only use GeoBlue for securing travel insurance. I could not have been more satisfied with the service - and, would highly recommend them to anyone considering travel insurance in the future.
VERY EASY PROCESS, GREAT RATES THANKS
No claim, but good to have the insurance just in case.
I have yet to receive a copy of my policy. I asked for one several times and was just told nonsense.
Very clear and simple buying process. Far easier and cheaper (!) than when I initially tried to find cover direct from insurers.
I had my suitcase stolen while on my trip in Sweden. When I returned, I filed a claim ($500 total, $100 per item for lost/stolen Item) and have been turned down twice, the lates because I have no receipts for the items lost (we are talking suitcase, cloths, shoes, electric toothbrush, toiletries, etc. Thinks that people do not keep receipts on). The first denial was noted as not providing medical records and receipts, as if they hadn’t even bothered to read the claim. I did provide them with the police report that I was provided, the report that Gate 1 tour company provided, and a break-down of what was in the suitcase, including prices.
Thank you for giving us the opportunity to review your case. We had our claims management team review the details and our customer service team will reach out to you directly with an update on your claims experience.
Since I did not have a claim during my trip, I cannot say how it would have been. I can say there was some peace of mind knowing I had insurance, just in case. Easy to purchase, reasonably priced and helpful customer service.
Our trip was cancelled due to illness. It was very easy to communicate with the GeoBlue and they were very helpful and courteous.
I was very impressed by how quickly and accurately my claim was handled! I was very pleased with my experience with this company.
This was money well spent for complete peace of mind. I left for the Far East knowing that if I needed help -- including in places where there might be less medical support than what might be necessary -- I had an insurance that will help get me what I needed, including transport to adequate medical care, or even get me back home if need be. It was especially helpful to have an insurance that would cover pre-existing conditions without limits, so that one doesn't have to worry about nitpicking which medical care or medication or procedure or part thereof 'fell in the category of' a preexisting condition and which did not.
In the end, I did not need to activate my travel insurance. Other than an annoying but not dangerous allergic response to some critter bites, which I managed myself with steroid ointment and antihistamines I'd brought along anyway, all was well. Knowing that if I needed to see a doctor to assess whether anything else needed to be done for those or anything else, helped tremendously.
Best money I ever spent and didn't use! :)
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
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$1,000 Tips Shine a Light on Service
Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.Read more
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Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.Read more