Reviews, Sales, and Service Ratings for
Global Alert

While I didn't have medical reason to use my policy in the foreign country that I visited, I would hope that I would have received fast, high-quality care without any complications through this carrier.

Have to hold a long time on telephone for customer assistance. So far I have not heard anything after filing proof of claim over 22 days ago. When I call I'm just told that they're behind.

Thank you for posting a review of Global Alert.

We apologize for your negative experience.

A member of our Zero Complaint team contact you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are delighted to help.

The representative. I spoke with was informative and helpful in securing the policy to fit my needs. She explained the different types that would work for me. Actually I only spoke with the Squaremouth representative.
Fortunately, I did not need to file a claim.
Thank You,
S. Henry

Their claims service was not helpful at all. I was hung up once when asking questoons about what documentation they required. My wife notified them initially ans indicated they could not communicate imtelligently. Well see how the settlement goes

Thank you for posting a review.

I apologize for your negative experience.

A member of our Zero Complaint team contacted you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

My doctor advised against travelling, so I had to cancel the trip completely. I filed a claim and they are investigating it now. Waiting for a resolution.

I had problems trying to get the dates of coverage changed before the start of my trip. They were slow to respond to my emails and when I called the customer service number I kept getting the claims department and they would have to transfer my call and then no one would answer. When I finally did reach someone who could help me she was supposed to send me an email confirming the change in the coverage dates but I never received it. I'm just glad I didn't have to file a claim!

Thank you for taking the time to write a review.

We are sorry to hear you were not satisfied with our customer service when you changed the dates of your trip.

After reviewing our logs, there were multiple emails to confirm the changes to your itinerary, but we were pleased to see each was responded to on the same day or within 1 business day. We understand additional information can be inconvenient, however, this is procedure to make certain you have the correct coverage for the correct trip details.

You mentioned not receiving the updated email confirmation. We show that this was emailed to you, but that doesn’t mean it was received. Please let us know if there is any information you need.

Thank you again for your feedback. We are grateful for the opportunity to assist you.

The processing process was excellent. The website made it easy to choose between policies. Quick, easy and a few questions were answered immediately. Did not have to file a claim (thank goodness) so cannot give additional information.

I find your site extremely helpful in comparing coverage and selecting the items that are important to me for trip insurance. Mu husband got ill on our trip and he has
been dealing with Global Alert. It was a very tedious process to submit the claim. We have not heard back from them yet.

Thank you for posting a review of Global Alert.

We apologize for your negative experience.

A member of our Zero Complaint team contacted you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

The agent that helped me decide on my insurance coverage was great.

Thank you very much.