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Purchased a policy from GLOBAL ALERT. When I filed the claim it was answered by a company named TRIPMATE. They turned it over to AMERICAN MODERN who then surrogated it to CRAWFORD COMPANY who then turned it over to BROADSPIRE.. I was caught in the middle with each company asking for things I had previously submitted to a previous carrier. This was not fun I did learn a lesson ----- and that's in the future to buy trip insurance from the tour/cruise company and not from a third party vendor. In order to get any action, I had to actually say I was going to send a letter to 8 major newspapers. By the way: the claim was a result of my wife having an emergency appendectomy prior to our intended departure.
Thank you for your feedback. First, we hope your wife is doing well. We apologize for any inconvenience caused during the claim process and that you had to submit information additional times. We will pass this information on to all parties involved, so that we can all work to make sure this doesn’t occur again.
It is too soon to provide feedback at this time.
Every interaction & question was answered before trip.
Only issue was on trip had to call to ask question re: “I may be having a medical issue” & what do I do. Called & Was on hold for long time , requested a call back which never came. Then called again & after on hold long time- msg “on hold too long”.. times up & disconnected! Finally got through, talked to person & got answer.
We're sorry to hear you had a negative experience calling our office, but we are happy to hear your questions were answered. We always strive to provide superior customer experience and when we fail to do so, we work to correct the issue. Thank you for your feedback.
Missed an airline connection on our trip causing us to miss the first day of the cruise. Will be filing a claim for that missed day. So far, claim process seems to be working but will let you know once final results including re-imbursements are in.
Purchasing travel insurance through was a breeze. We made one call to Global Alert to ask about our coverage regarding a planned strike by airline employees. Fortunately we had no issues with our trip but felt at ease knowing we had good insurance coverage.
It took 3 international calls to them before we were able to get anyone to call us back. They insisted on us providing our USA home phone number even though we said we were in Europe and would not be able to get calls at that number. They told us On Call International would call within 2 hours with locations of doctors we could use. However, they gave On Call our home phone number instead of the 2 numbers we provided where we could actually be reached. So a couple of weeks later when we got home to the USA the message was there. I would not use this company again. Also they are taking forever to settle my claim. They seem to have turned it over to another company. I don't know what is going on.
Review Updated: 07/29/2018
I am satisfied with the eventual outcome but it took way too long, was turned over to a 3rd party, I had to resubmit some of my info and I had to keep asking before it was finally settled.
my claim was unusual and probably would not have resulted in my being recompensed for my one lost day. but there was no way it seems to actually TALK to an agent to discuss what had happened. they just wanted doctors' notes and those would have been (1) difficult, if not impossible, to obtain; and (2) would not have supported my claim.
so i just gave up.
Long delay (February to May) before claim was addressed. Eventual rejection of baggage claim on the grounds of allegedly untimely reporting. Highly dissatisfied. Will not deal with them again.
The only interaction we had with square mouth was to change the dates and location of our trip. It was handled properly and to our satisfaction for Square Mouth to work with us to change the insurance to cover the new trip.
Multi-Award Winning Customer Service Team
Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.Read more
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