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Global Alert
Overall Rating 4.26 out of 5
Overall Rating 4.26 out of 5 1,040 Reviews Since 2007

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    October 26, 2018
    Sheryl from CO Verified Squaremouth Customer

    Easy to sign up. Easy to compare policies.

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    1 out of 1 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    September 5, 2018
    David from FL Verified Squaremouth Customer

    Purchased a policy from GLOBAL ALERT. When I filed the claim it was answered by a company named TRIPMATE. They turned it over to AMERICAN MODERN who then surrogated it to CRAWFORD COMPANY who then turned it over to BROADSPIRE.. I was caught in the middle with each company asking for things I had previously submitted to a previous carrier. This was not fun I did learn a lesson ----- and that's in the future to buy trip insurance from the tour/cruise company and not from a third party vendor. In order to get any action, I had to actually say I was going to send a letter to 8 major newspapers. By the way: the claim was a result of my wife having an emergency appendectomy prior to our intended departure.

    Response From:
    Global Alert
    Global Alert:
    Debbie
    Response Received:
    September 6, 2018

    Thank you for your feedback. First, we hope your wife is doing well. We apologize for any inconvenience caused during the claim process and that you had to submit information additional times. We will pass this information on to all parties involved, so that we can all work to make sure this doesn’t occur again.

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    2 out of 3 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    August 25, 2018
    John from NC Verified Squaremouth Customer

    It is too soon to provide feedback at this time.

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    2 out of 2 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    August 14, 2018
    S2 from CA Verified Squaremouth Customer

    Every interaction & question was answered before trip.
    Only issue was on trip had to call to ask question re: “I may be having a medical issue” & what do I do. Called & Was on hold for long time , requested a call back which never came. Then called again & after on hold long time- msg “on hold too long”.. times up & disconnected! Finally got through, talked to person & got answer.

    Response From:
    Global Alert
    Global Alert:
    Debbie
    Response Received:
    August 14, 2018

    We're sorry to hear you had a negative experience calling our office, but we are happy to hear your questions were answered. We always strive to provide superior customer experience and when we fail to do so, we work to correct the issue. Thank you for your feedback.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    July 17, 2018
    Lester from OH Verified Squaremouth Customer

    Missed an airline connection on our trip causing us to miss the first day of the cruise. Will be filing a claim for that missed day. So far, claim process seems to be working but will let you know once final results including re-imbursements are in.

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    July 4, 2018
    Michael from WI Verified Squaremouth Customer

    Purchasing travel insurance through was a breeze. We made one call to Global Alert to ask about our coverage regarding a planned strike by airline employees. Fortunately we had no issues with our trip but felt at ease knowing we had good insurance coverage.

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    July 1, 2018
    Carole from NY Verified Squaremouth Customer

    It took 3 international calls to them before we were able to get anyone to call us back. They insisted on us providing our USA home phone number even though we said we were in Europe and would not be able to get calls at that number. They told us On Call International would call within 2 hours with locations of doctors we could use. However, they gave On Call our home phone number instead of the 2 numbers we provided where we could actually be reached. So a couple of weeks later when we got home to the USA the message was there. I would not use this company again. Also they are taking forever to settle my claim. They seem to have turned it over to another company. I don't know what is going on.

    Review Updated: 07/29/2018

    I am satisfied with the eventual outcome but it took way too long, was turned over to a 3rd party, I had to resubmit some of my info and I had to keep asking before it was finally settled.

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    1 out of 1 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    June 25, 2018
    SUSAN from CA Verified Squaremouth Customer

    my claim was unusual and probably would not have resulted in my being recompensed for my one lost day. but there was no way it seems to actually TALK to an agent to discuss what had happened. they just wanted doctors' notes and those would have been (1) difficult, if not impossible, to obtain; and (2) would not have supported my claim.
    so i just gave up.

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    1 out of 1 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Preferred
    Review Received:
    June 19, 2018
    john from CT Verified Squaremouth Customer

    Long delay (February to May) before claim was addressed. Eventual rejection of baggage claim on the grounds of allegedly untimely reporting. Highly dissatisfied. Will not deal with them again.

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    1 out of 1 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    June 5, 2018
    Harold from CO Verified Squaremouth Customer

    The only interaction we had with square mouth was to change the dates and location of our trip. It was handled properly and to our satisfaction for Square Mouth to work with us to change the insurance to cover the new trip.

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    0 out of 0 people found this review helpful