Sales & Service Data

TOTAL SALES
11,106
Since 2007
MONTHLY SALES
914
Average Monthly Sales Since 2007
REVIEWS
497
Since 2007
Overall Rating
4.38 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

11,106
policies sold

0.6%
negative reviews

0.6% (64) negative reviews to sales
Average on Squaremouth is 0.7%

  • 5 stars
    292
  • 4 stars
    90
  • 3 stars
    51
  • 2 stars
    12
  • 1 stars
    11
Top Providers
RoamRight
4.53/5
Tin Leg
4.51/5
HTH Travel Insurance
4.48/5

Global Alert Reviews


  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    Have had several Global Alert policies. Easy to contact Customer Service. A "real person" answers the phone. Extra points for that! A little complicated to get ahold of Global Alert from overseas if you don't have an international phone. Had to email family to call for help. And they wanted to fax forms. Who has a fax anymore? Cannot call or email Claims dept. Just mail forms and wait...weeks. But they have paid claims, eventually, so I'm happy about that.

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  • Overall Rating 2 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I have a chronic illness. This illness requires me to go to doctor regularly. I planned a trip to the caribbean. There was an outbreak of chickymana virus. All the US Health alerts stated that someone who is elderly and had a chronic illness should reconsider. I therefore changed my plans.
    I called Global Alert and they said fine and no hurry to file a claim. I filed claim with all info required. I had a Cancel for any reason policy.

    GA denied my claim because I did not go to doctor's office before cancelling my trip. I did not need to go to doctors I was not sick. I would have been sick if I went on trip. I did go to doctor after cancelling my trip and my doctor confirmed that I was correct in not going on the trip.

    This policy is a joke and I will never buy again. Also, I will tell my friends not to buy.

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  • Overall Rating 2 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    My husband suffered a subarachnoid brain bleed the morning we were scheduled to leave for a European River cruise. He was hospitalized in ICU for 11 days. I contacted Global Alert the following AM (they were not available on the Sunday AM of the incident) and started the claim process. I received a listing of all the information that was necessary to process the claim. After his first followup appt of May 20, I secured all the medical discharge information and sent the entire packet in on May 22. A month later (on or around June 19) I called to check on the status of the claim....nothing had been done with it yet! I was told it would be expedited. Within the next month and 4 more phone calls, things finally moved along....verification from the cruise line, airlines etc. When I asked how long these claims usually take I was told 10-14 days, yet there was no explanation as to why our claim took so long. I had provided all the requested documentation , yet the confirmation on their end dragged. We finally received the checks the last week of July, along with an apology for how long it took to process the claim.

    Needless to say, I would be happy to deal with Squaremouth again but will not opt for Global Alert insurance coverage.

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  • Overall Rating 3 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    They referred me to Tripmate, the co that handles their claims. I sent in a detailed, fully documented and organized claim for less than a third of the insured amount. Tripmate took a month to pay most of the claim and continues to investigate a small portion that I had already provided documentation for. The person who called me about it didn't know whom she was calling, seemed confused about her task, and couldn't understand my explanation. I don't expect that amount to be paid but haven't the time to pursue it. There were a few other unpaid items but I decided to let it go since dealing with the company is so difficult.

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  • Overall Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    They were awful. They provided negative help. They would not find doctors, or hospitals and only made very unreasonable demands that I get doctor statements. I was injured in a province of the Philippines, and the care was inadequate. I needed to go to Manila to get adequate care. They initially refused to let me do that. I had blue fingers and they insisted that I fly twenty four hours home rather than go to Manila. They insisted that I not do anything without their approval, so I finally told them that I was going to Manila to get adequate care, and they relented. They keep me up all night arguing with them when they should have been helping.

    Claim Process
    They denied most of my claim and take pleasure in relying on technicalities. I think that their administration of my claim while I was in the Philippines was insurance bad faith, and they have fanned the fire by refusing to honor things that I think they should. When you buy the policy you think it will cover incidental, like your meals and cabs. They then refer to fine print to say, “oh we don’t cover such things.” When they advertise a policy on the web site, they don’t tell you that it will not adequately cover you because of their fine print. Square Mouth should be embarrassed to offer their product. I think that what they do amounts to bait and switch, because they sell you the policy and then say you can cancel, but hey still charge an administrative charge to cancel and it is too late to get a better policy.

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  • Overall Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I had a change of dates before I traveled and I contacted the insurance carrier four times to get my policy dates changed I was given lip service (saying the dates would be changed and the policy updated to reflect the change) however I never received a changed policy. Insurance companies get a bad reputation because they are always quick to accept money and have no follow up service. Customer service is for when things go wrong not when things go right. I am not even interested in making a claim as I changed the ticket to accommodate the travelling schedule of my travelling partner i am dissatisfied with their service and I will not be purchasing travel insurance from this company again.

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  • Overall Rating 4 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    As most have said, customer service has been horrible. Our bags were delayed three days and we are only claiming a few replacement items that are supposed to be covered. You would think we were applying for top security clearance. We sent them items and they would request the same items a couple weeks later. We called, emailed, mailed and still after 3.5 months we are waiting to get reimbursed. I just don't get it. They still made money on our policy too. Never again with them...I hope we see some reimbursement this year.

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  • Overall Rating 2 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    very little help provided when volcano erupted and flights cancelled

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  • Overall Rating 5 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I recommend travelers, specially for a trip out of country to buy an insurance for self-protection! I feel very lucky being able to have Squaremouth for my insurer. I got good service for emergency repatriation with 2 RNs escorting me from abroad back to the US. My claim for trip interruption is pending for approval. I will also claim for medical emergency reembursement. Squaremouth shows to be very supportive and provides good service!

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  • Overall Rating 1 out of 5
    Policy:
    Preferred
    Review Received:
    From: Verified Squaremouth Customer

    I canceled policy within the time allowed. Never received refund

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Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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