Reviews, Sales, and Service Ratings for
Global Alert

Our trip went off flawlessly. However, knowing that we had the protection provided allowed us to plan and travel with confidence that should the need arise we were covered. We will use your product in the future.

They referred me to Tripmate, the co that handles their claims. I sent in a detailed, fully documented and organized claim for less than a third of the insured amount. Tripmate took a month to pay most of the claim and continues to investigate a small portion that I had already provided documentation for. The person who called me about it didn't know whom she was calling, seemed confused about her task, and couldn't understand my explanation. I don't expect that amount to be paid but haven't the time to pursue it. There were a few other unpaid items but I decided to let it go since dealing with the company is so difficult.

Good value for coverage obtained, easy to understand and compare coverage, Yes, I would recommend.

I think I was wisely guided to Global Alert by a very capable rep from Squaremouth at the beginning. When I couldn't print my policy I asked it to be sent. It arrived when I got home, which didn't impress me. I still believe Global Alert is a fine policy. The person online who works for them is lax in his job representation.

Very easy to compare insurance options and purchase.

Good coverage with a good price. I usually buy this insurance during hurricane season. I would recommend Squaremouth for travel insurance.

I have a chronic illness. This illness requires me to go to doctor regularly. I planned a trip to the caribbean. There was an outbreak of chickymana virus. All the US Health alerts stated that someone who is elderly and had a chronic illness should reconsider. I therefore changed my plans.
I called Global Alert and they said fine and no hurry to file a claim. I filed claim with all info required. I had a Cancel for any reason policy.

GA denied my claim because I did not go to doctor's office before cancelling my trip. I did not need to go to doctors I was not sick. I would have been sick if I went on trip. I did go to doctor after cancelling my trip and my doctor confirmed that I was correct in not going on the trip.

This policy is a joke and I will never buy again. Also, I will tell my friends not to buy.

My husband suffered a subarachnoid brain bleed the morning we were scheduled to leave for a European River cruise. He was hospitalized in ICU for 11 days. I contacted Global Alert the following AM (they were not available on the Sunday AM of the incident) and started the claim process. I received a listing of all the information that was necessary to process the claim. After his first followup appt of May 20, I secured all the medical discharge information and sent the entire packet in on May 22. A month later (on or around June 19) I called to check on the status of the claim....nothing had been done with it yet! I was told it would be expedited. Within the next month and 4 more phone calls, things finally moved along....verification from the cruise line, airlines etc. When I asked how long these claims usually take I was told 10-14 days, yet there was no explanation as to why our claim took so long. I had provided all the requested documentation , yet the confirmation on their end dragged. We finally received the checks the last week of July, along with an apology for how long it took to process the claim.

Needless to say, I would be happy to deal with Squaremouth again but will not opt for Global Alert insurance coverage.

Fell and shattered wrist and left forearm 1/2 way through the trip. I had to be medevac out to Nairobi. Then on-call international arrange flights for me and my brother to go home. I had to have surgery last week on July 24. My claim is currently in process for reimbursement on trip interruption.

I had two interactions with Squaremouth prior to our trip and neither went well. 1) When I asked for Beneficiary designation forms, the person wasn't sure what it was and wondered why I would need one. C'mon! Does it get any more basic!? And you don't know what it is!? Scary. (Eventually, I did get to Aidan there and he was quite helpful.) 2) I asked about which medical shots were necessary. The person there simply read from a script. They had no idea what it really meant and couldn't offer any interpretive value to me. I was thankful I didn't have to call Squaremouth about anything else.