Reviews, Sales, and Service Ratings for
IMG

I sat a hold for 15 - 20 minutes each time I had to call ITravel Insured. They assured me my claim would be processed and paid within 20 days. That has not happened. It is now 26 days and they have not reviewed anything.
They make it extremely hard to file a claim. Not sure it is worth it in my case.

I contacted iTravel because I thought I might have to make a claim because of Hurricane Dorian. They were most helpful on how I should document and make my claim if I needed too. It all worked out and we returned home as planned with no flight interruptions.

Not being good using the computer, your representative walked me through setting up my insurance. I am extremely grateful. Thank you

A positive experience. Will use them again.

I just mailed the claim today. Hoping for a fast response and resolution.

Customer service was extremely unhelpful. Was waiting on the line for 1 hour (!) to finally get to speak to a person.

It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at RatingsandReviews@imglobal.com to start the conversation.

I have one small medical bill to submit. The iTravellinsured claim forms says I must first submit to my other medical insurance company and then send the denial with my claim to iTravellinsured. I was surprised because Squaremouth website said the iTravellinsured coverage was "primary." I am awaiting a reply from my Medicare Supplement Insurance before making a claim with iTravellinsured.

After missing our luggage for several days I contacted the company to see what how long the luggage delay had to be to be able people to file a claim.

The customer service department representative emailed me the correct form as requested on the phone, though most of it was not applicable. Surprisingly she said that my policy didn’t cover what it clearly states that it does:100% cancellation for non refundable prepaid trip expenses if cancelling for work reasons (said it was 50%). I would not have purchased this policy if it didn’t cover that at 100%. She said the claims dept would deal with this. I DON’T like inconsistency like that.

Thank you for sharing your feedback about International Medical Group® (IMG®). We want to learn more about how we can improve to better serve you in the future. Please email us at RatingsandReviews@imglobal.com to start the conversation.

We had to cancel our trip due to my husband's illness. I had bought airline tickets but didn't get any refund.