Reviews, Sales, and Service Ratings for
IMG

Not being good using the computer, your representative walked me through setting up my insurance. I am extremely grateful. Thank you

A positive experience. Will use them again.

I just mailed the claim today. Hoping for a fast response and resolution.

Customer service was extremely unhelpful. Was waiting on the line for 1 hour (!) to finally get to speak to a person.

It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at RatingsandReviews@imglobal.com to start the conversation.

I have one small medical bill to submit. The iTravellinsured claim forms says I must first submit to my other medical insurance company and then send the denial with my claim to iTravellinsured. I was surprised because Squaremouth website said the iTravellinsured coverage was "primary." I am awaiting a reply from my Medicare Supplement Insurance before making a claim with iTravellinsured.

After missing our luggage for several days I contacted the company to see what how long the luggage delay had to be to be able people to file a claim.

The customer service department representative emailed me the correct form as requested on the phone, though most of it was not applicable. Surprisingly she said that my policy didn’t cover what it clearly states that it does:100% cancellation for non refundable prepaid trip expenses if cancelling for work reasons (said it was 50%). I would not have purchased this policy if it didn’t cover that at 100%. She said the claims dept would deal with this. I DON’T like inconsistency like that.

Thank you for sharing your feedback about International Medical Group® (IMG®). We want to learn more about how we can improve to better serve you in the future. Please email us at RatingsandReviews@imglobal.com to start the conversation.

We had to cancel our trip due to my husband's illness. I had bought airline tickets but didn't get any refund.

It was a very convoluted process; the customer service reps did not know their claim process and I was told several different ways to proceed; and it took 33 calls and 5 months to get the claim settled satisfactory. I will never use iTravelInsured ever again.

Thank you for sharing your feedback about International Medical Group® (IMG®). We are sorry we did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at RatingsandReviews@imglobal.com to start the conversation.

The request to "rate your experience with iTravelInsured during your trip" does not technically apply because we canceled the trip due to medical reasons. But our interactions with iTravelInsured are not deserving of a high 5 star or 4 star rating. The customer service of iTravelInsured is less than average. For instance, iTravelInsured asked us to submit an email with instructions where to mail a reimbursement check if we are given a settlement, which we did. Then iTravelInsured sent an email stating that if our claim is covered iTravelInsured would issue settlement funds directly to our bank account ( not by check) and required us to complete and submit a three-page "Wire Transfer" form. It seems that one of these directions was unnecessary, either the email with directions where to send a check, or the Wire Transfer form with directions where to transfer funds directly to our bank account.

Thank you for sharing your feedback about International Medical Group® (IMG®). We are sorry we did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at RatingsandReviews@imglobal.com to start the conversation.