Reviews, Sales, and Service Ratings for
IMG

This was my first time away from Travel Guard and Allianz. The experience was okay but honestly I wasn't sure who my insurance was with, and who to call with a question. I feel I overpaid but never got around to calling to change a few numbers to reduce the charge, if that was even possible.

I've been traveling a lot and it seemed that an annual policy would make better sense for me but either I didn't ask the right questions or the rep wasn't as knowledgeable about the product so I let the subject drop--I was very busy anyway, and insurance makes my head spin.

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I have filed a claim and have no feed back yet. We had to cancel due to an accident at hom

I asked for a refund within the 10 days and was not received / no trip was taken

Claim rep was very helpful in helping me decide which plan was best for me. We didn't need to file claim so I can't comment on claim resolution process.

Everything went smoothly on our trip so I didn’t file any claims. I did need to contact iTravelInsured. However I was disappointed in how long it took for them to respond and this was prior to our departure.

Helpful

Easy to understand web site, responsive customer service. I'll be back in the future.

You guys were the most professional insurance company I have ever interacted with you have very competent and articulate reps
All my questions were professionally answered All my requests were expediently fulfilled I encourage customers to request your trip insurance

Filed the claim on 4/21 still have not heard back from them on 5/20. It was a cancel for any reason policy but the trip was cancelled due to a LATAM air strike. Not responding for a month is not exceptional customer service

I am in the process of collecting the needed information to file a claim for injury as the result of a fall when on my trip. It would have been helpful to have the information of what would be needed if a claim had to be filed while I was still in South Africa.