Sales & Service Data

TOTAL SALES
23,886
Since 2004
MONTHLY SALES
812
Average Monthly Sales Since 2004
REVIEWS
768
Since 2004
Overall Rating
4.34 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

23,886
policies sold

0.4%
negative reviews

0.4% (90) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    447
  • 4 stars
    163
  • 3 stars
    68
  • 2 stars
    20
  • 1 star  
    27
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iTravelInsured All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Travel LX
    Review Received:
    From: Verified Squaremouth Customer

    I bought the policy because it covered preexsiting conditions.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel LX
    Review Received:
    From: Verified Squaremouth Customer

    There wasn't much pre-departure interaction before travel. I bought the insurance 6 months prior to traveling.

    I got sick on the cruise and quarantined and a $400 medical bill. Can I submit a claim for this?

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel LX
    Review Received:
    From: Verified Squaremouth Customer

    Purchasing travel insurance through Square Mouth was easy and user-friendly. I have no complaints about the process.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel LX
    Review Received:
    From: Verified Squaremouth Customer

    I cannot give a meaningful review until my claim has been processed.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    Due to a work conflict I had to change my dates of travel (and my policy)...it was no problem and I really appreciated it. I love the peace of mind that this travel insurance provides, especially the medical coverage when I'm out of my insurance network.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Lite
    Review Received:
    From: Verified Squaremouth Customer

    it was done professionally and easily. would use them again. it was not necessary to file a claim so can't comment on how that might have gone. thank you.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel LX
    Review Received:
    From: Verified Squaremouth Customer

    I recommend it to all those that travel out of the country without insurance, which are the majority.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Lite
    Review Received:
    From: Verified Squaremouth Customer

    WHEN SIGNING UP FOR THE POLICY THE PERSON I TALKED TO WAS VERY HELPFUL. UPON RETURN FROM MY TRIP TO NEW ZEALAND (MARCH 9TH)
    I CONTACTED YOUR COMPANY BY PHONE REGARDING A CLAIM I WILL BE FILING FROM THE HOSPITAL (I WAS EXPERIENCING SYMPTOMS OF A HEART ATTACK). THE PERSON I SPOKE TO INSTRUCTED ME TO FILE MY CLAIM ON LINE. UPON RECEIPT OF A BILL I WILL PROCEED TO DO SO. IF YOU WISH TO TALK TO ME REGARDING THIS CLAIM I CAN BE REACHED AT 818-366-1818.

    ANY FUTURE TRIPS I TAKE I WILL CERTAINLY USE YOUR COMPANY TO COVER MY TRAVEL INSURANCE NEEDS.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    I spoke with Chetura from Customer Service who walked me through How to File a Claim. She answered all my question regarding my claim. She is very professional and knowledgeable at her job. She should be commended. Currently I am waiting for proper documents then I will contact Chetura and submit my claim.

    Thank you
    Richard Gervais

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Travel Lite
    Review Received:
    From: Verified Squaremouth Customer

    i gave to them all the documents needed in my claim, i don't know how many hours i was stranded in the airport in Taipie, Taiwan because of China Airlines Crew Strike on that day February 8, 2018, I think it is more than 12 hours. China Airline did not gave us food, so i bought my own food in the airport worth $11.11. iTravelinsured sent me a check worth $11.11 only for the food, what about the time delayed in my travel back to California there is no explanation and it is part of my benefit.

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    0 out of 1 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 9 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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