Reviews, Sales and Service Ratings for iTravelInsured

iTravelInsured Sales & Service Data

Total Sales
10,962
since 2004
Monthly Sales
337
average monthly sales since 2004
Reviews
481
reviews since 2004
Overall Rating
4.39 out of 5
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average on squaremouth 13,415 policies sold - 246 average monthly sales over last 3 months - 14,206 reviews - overall rating 4.45 out of 5

iTravelInsured Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.39

average on squaremouth 4.45 out of 5

10,962 policies sold
0.6% negative reviews

0.6% (66) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    278
  • 4 star
    97
  • 3 star
    40
  • 2 star
    9
  • 1 star
    14
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Deluxe Travel
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    It took about 5 months from the time we first submitted the claim before we received payment. First they gave us a list of what was required. Six weeks later they sent a snail mail letter telling us different things that were required. 6 weeks later, same thing. Finally, after numerous phone calls, emails, and documents sent, we got the payment in December. Our trip was in July. Enough said.

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    7 out of 7 people found this review helpful
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Travel Lite
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    During Trip
    We were forced to cancel our trip.

    Claim Process
    It was somewhat difficult to fulfill all the paperwork demands in order to get our money refunded--but in the end it was very worthwhile because we were paid in full.

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    3 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Elite
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Before Trip
    The policy documentation was clear and covers most important issues.

    During Trip
    iTravelInsured┬┤s Customer Service is outstanding. My husband needed to use the emergency medical coverage during our vacation in Florida and the two phone calls to iTravelInsured were handled in a friendly, efficient, and professional manner which was very comforting during a stressful time for us. Even those who answer the phone are wonderful. This speaks very highly of the training that these employees receive and of the quality of those representatives.

    Claim Process
    I highly recommend iTravelInsured. They are easy to deal with, provide excellent coverages (we had their Elite plan), a fair price for the benefits, exceptional Customer Service, timely and fair handling or our claim.

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    5 out of 6 people found this review helpful
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Deluxe Travel
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    Not happy that I was not eligible to receive compensation for missed Flite in Las Vegas. Apparently, I did not read the fine print, &/or receive that info, but the flite must be delayed more 6hours to qualify. I will not buy this kind of coverage ever again, unless the conditions are more reasonable, like 1 or 2 hour delay, etc. Besides, it was the Shuttle bus that was late, along W/WestJet Flite due to the snow. I guess I learned the 'hard way', & realize I needed a better policy that included any delay that is beyond my control, that results in a miss connection. I not happy that it cost me over $400, so why do I even have missed connection coverage.

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    2 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Deluxe Travel
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    Claim Process
    I put in a minor claim as we were delayed about 12 hours in ATL which forced an overnight stay. Because it wasn't 24 hours, the delay insurance won't cover it. This is the first time I have used this company and the first time that I have ever had to put in a claim for travel. I won't use them again. I should have gone with my usual choice of company, Travel Guard.

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    3 out of 4 people found this review helpful
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Standard Travel
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    I had no problem at all with reserving my claim and paying for it. I wanted to put forth a claim and wasn't able to due to the type of coverage I was provided. I was told tha tI was covered for that type of claim when emailing your squaremouth but when I contacted I travel insured was told I was not covered. So I was mislead and disappointed by the misinformation which seems to be happening a lot with all sorts of things like my airline (who told me my seat was reserved, when it wasn't- as told to me by travelocity and air canada vacations but not by air canada) so i'm frustrated by services that are to be 'accurate' when I make an inquiry only to find out from two sources that they are inaccurate one saying 'yes' the other stating no. When handing out information your staff should be as clear and consise as possible and ensure that every measure it taken to provide accurate information so as not to create more frustration.

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    4 out of 8 people found this review helpful
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Standard Travel
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    We had an issue with our cruise returning late. We missed our scheduled flight and had to rebook a new one to get home. We are in the midst of putting in our claim. The woman I spoke with briefly from our insurance company was quite quick to inform me that she didn't believe we were covered. Very disheartening to be told that. We have been loyal customers to Squaremouth
    for years and hopefully for many more. I will gladly give a new review after we hear back from our request but right now we are both quite bothered by this.

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    2 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Standard Travel
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Claim Process
    Its great getting the policy but when you need to make a claim it can be tedious and airlines and insurance company have "subtle roadblocks" to discourage you or deny you in my opinion. If they really cared about you as a customer they would provide an easy to read , up-front, required-reading list of things to do in case of needing to make a claim, such as for damaged luggage tell you that you need to file immediately with the carrier at the airport. I have never made a claim before and was unaware - but of course the companies know this ,along with the other subtle roadblocks.

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    2 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Deluxe Travel
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    Before Trip
    Before trip? No contact. No customer service, but I did not expect any.

    During Trip
    No contact during trip. Contact was not possible.

    Claim Process
    Clain "requires" original receipts. There was no "original receipt for a cash purchased air e-ticket bought in an emergency. I hope I collect. It took me a week to get an airline confirmation of this purchase so I could complete my claim.

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    2 out of 3 people found this review helpful
  • Review Received
    Insurance Provider
    iTravelInsured
    Policy
    Deluxe Travel
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    While the forms to fill in were lengthy, sometimes repetitive and not always clear, I received prompt email responses to my questions, and no further requests for information or documentation once I had sent the claim form in.

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    1 out of 1 people found this review helpful