Sales & Service Data

TOTAL SALES
25,388
Since 2004
MONTHLY SALES
846
Average Monthly Sales Since 2004
REVIEWS
817
Since 2004
Overall Rating
4.34 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

25,388
policies sold

0.4%
negative reviews

0.4% (96) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    485
  • 4 stars
    167
  • 3 stars
    69
  • 2 stars
    24
  • 1 star  
    29
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iTravelInsured All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    I added 3 days to my trip and incurred no extra charge. Thanks. As usual, I had no need to file a claim, which is always my aim, but I am secure in the knowledge that coverage is there should I need it.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    signing up with ITravelinsured was easy and representative was very helpful in choosing the correct policy for our situation. My husband has medical issues and we wanted a policy that had pre-existing coverage. Working with Square Mouth for the second time for travel insurance was a pleasure just as the first time was. Fortunately we didn't need the insurance, but knew we had a good policy just in case. Yes I would use SquareMouth for travel insurance again and recommend it to a friend or family member.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    We had to cancel the trip because my wife was hospitalized. I submitted the claim and documentation online. In three weeks I got a letter via USPS that the claim was approved and the check would be sent in 10 - 15 days.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Travel Lite
    Review Received:
    From: Verified Squaremouth Customer

    I purchased travel insurance that included the hotel cost to travel from Texas to Florida to catch a cruise there. The total insured amount was the non-refundable portion of the the cruise and the cost of the hotels to stay at to get there and back, plus our gas. We were already in Florida when the cruise cancelled for damage to the Oasis ship, so we wasted a trip to Florida and back. We believed our travel insurance would help reimburse us for the cost of our travel expenses, but it was denied since RCL reimbursed us for the cruise? They would not transfer the policy to another cruise. We'll look elsewhere for our travel insurance.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    I had a question for iTravelInsured b/c of a multi-hour delay in our outbound flight. The customer service rep answered my questions and was very helpful.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel LX
    Review Received:
    From: Verified Squaremouth Customer

    Easy comparisons and thorough information help tremendously in making selection of insurer.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Travel LX
    Review Received:
    From: Verified Squaremouth Customer

    I was set to travel 5/16. I was diagnosed with leukemia 3/13. I believe I sent the claim form within two weeks of being diagnosed. Long before the scheduled departure. I had to follow up 3 times with iTravel and resend documentation that I am 100% sure was included with the original claim. Now they have requested my medical records from the hospital even though the physician completed the claim while I was still in the hospital. I really feel this company is doing every thing they can to make me jump through unnecessary hoops to get the claim approved. I will NEVER use iTravel again, nor will the 5 couples that also bought the insurance. Fortunately they were able to travel. We will all most likely use the insurance that the travel company offered next time.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    We sent in our claim after being told we were covered over the phone in March, and have yet to receive a response or the reimbursement. It is now June. I am not impressed and at this point would advise against purchasing any policy from this company. The service is beyond abysmal.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    We did not need to use our Travel Insurance, thankful for that. I was happy to know that we had it available to us if needed. However, I did need to call prior to the trip with questions, and the Customer Service Rep, was very helpful!

    I would use this insurance company again.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    Cancelled trip for medical reasons. Claim processed simply and quickly. No headaches.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 9 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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