Sales & Service Data

TOTAL SALES
28,464
Since 2004
MONTHLY SALES
857
Average Monthly Sales Since 2004
REVIEWS
915
Since 2004
Overall Rating
4.32 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

28,464
policies sold

0.4%
negative reviews

0.4% (107) negative reviews to sales
Average on Squaremouth is 0.3%

  • 5 stars
    543
  • 4 stars
    180
  • 3 stars
    85
  • 2 stars
    31
  • 1 star  
    33
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iTravelInsured All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 5 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    The claims process was very time consuming, but hope to have a outcome that matches what the coverage states:

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    I received an automated reply that they received my claim and will be reviewing it. No further communication from them so far.

    Was this review helpful to you?

    1 out of 2 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    Working with Squaremouth was a good experience. The rep was helpful and ready to answer my extra questions any time. She totally reassured me of several concerns. I would recommend again.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    Purchasing the insurance was straight-forward and price-competitive. However, when I upgraded my flight after originally purchasing the insurance, I wanted to update the insurance amount of my trip to reflect the new cost. I first called iTravelInsured, but was told I had to send an email. I sent an email and received no response. I sent a follow-up email and eventually got a quote back via email. The new quote was more than double the original quote, even though the total cost of the trip was less than double. I felt it should not have been so difficult to get the updated quote, and I do not understand why the additional insurance was so much higher.

    Response From:
    iTravelInsured
    iTravelInsured:
    Becky
    Response Received:

    It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at RatingsandReviews@imglobal.com to start the conversation.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel LX
    Review Received:
    From: Verified Squaremouth Customer

    I purchased the policy when I made my first trip payment. This was almost a year before my expected departure date. A couple weeks before departure, I noticed that my actual departure date and return date were one day different from those that were covered by the policy. I called the customer service number, explained the situation and got it adjusted with no problem. I received a confirmation email within minutes.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    Price brackets are to large, need more price brackets to choose from.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    I would use them again.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Travel LX
    Review Received:
    From: Verified Squaremouth Customer

    They were polite and efficient. However I learned that adding additonal travel insurance coverage would be quite costly. My travel plans changed as we added an additional country and destinations. It was more economical to go with a different carrier.

    My initial visit to your site, I was very impressed with the numerous items which I could receive coverage for, as well as the cost comparisions of other travel insurance carriers. I felt that I made an informed decision regarding my travel insurance coverage.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    I felt very confident purchasing and was certain that if I needed to use the service it would be good

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel LX
    Review Received:
    From: Verified Squaremouth Customer

    Thanks to squaremouth
    for providing the insurance.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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