Sales & Service Data

TOTAL SALES
31,364
Since 2004
MONTHLY SALES
920
Average Monthly Sales Since 2004
REVIEWS
991
Since 2004
Overall Rating
4.32 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

31,364
policies sold

0.4%
negative reviews

0.4% (115) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    594
  • 4 stars
    192
  • 3 stars
    90
  • 2 stars
    34
  • 1 star  
    38
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4.61/5
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4.45/5

iTravelInsured All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

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  • Overall Rating 4 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    My flight was cancelled and I had to stay over an extra night with my family, then fly out to a nearby city because that was all that was available. We had to rent a car to get home. I have not yet filed a claim because the airline has not yet provided me with a written statement that the flight was cancelled. They say that this is a matter of public record and that the insurance company should look it up. I am attempting to get a written statement of the cancellation from the airline

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    My Claim was paid in full and took approximately 45 days as my claim was submitted over the thanksgiving christmas season ...so not too bad turn around time. Only real issue is their response time - could be improved as each time you send documents or ask a question response time can be up to 16 days. I had my claim information scanned with all documentation including additional medical documentation, credit card charges, non refundable trip costs with evidence of my notice of cancellation to providers with 48 hours of medical advise not to travel (as REQUIRED in policy) along with each providers' non-refundable policy as verification of claim loss. My claim was approximately $11,000 and was paid in full by itravelinsured within a reasonable time period with little follow-up needed. Only question they had, which delayed my processing by 16 days was for me to email back to them the electronic bank transfer paperwork for payment- it's the last page attachment of their claim form. I did not initially submit their electronic bank transfer form with my initial claim as I preferred paper check and was assured by itravelinsured customer service over the phone,aabsent the form, if claim approved reimbursement would be automatically issued in form of a check and my payment method would be noted. 16 days later I received a email from claims department to send electronic payment form which I did as all replies form them can take up to 16 additional days. Great company would recommend, just be sure to adhere to the trip cancellation qualification policy requirements and have all your ducks in a row BEFORE you send completed claim form with all support documentation (including electronic bank transfer form) and things should go pretty smoothly. Would use again.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    Everything proceeded as expected.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    Thank you for your assistance. It was seamless ... and a great relief as I thought I may have to cut my holiday short.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    iTravelInsured was very hard to deal with. I was used to "travelInsured.com", when I could easily increase coverage , see premiums & pay for premiums etc online. With iTravelInsured, I called to get a quote to increase my coverage over the phone. The agent told me they didn't know, but I had to submitq request with the details in writing. Once I got the quote back via eMail, I could not increase the coverage by phone. Again, I had to submit something in writing to the specific department. When I didn't immediately get an answer, I was worried that I wouldn't have that increased coverage. I again called & was told "don't worry, the records indicate you will have the increased coverage", but it has to be done by the "finance" (or some other) department. I was literally on the trip when I got an email back (maybe with an apology about the delay), saying we were completely covered.
    Luckily I didn't have to make a claim. That would have been very worrisome as to dealing with them. Or maybe they are much better with claims. Let's put it this way 1- I spent time writing this review to make sure my views were know re: my experience 2- I will Never use them again, even if they are cheaper & higher rated than another insurance company.

    Response From:
    iTravelInsured
    iTravelInsured:
    Becky
    Response Received:

    It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at RatingsandReviews@imglobal.com to start the conversation.

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    2 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    I broke my foot on my cruise, August 25, 2019. I went to the medical clinic on the ship and was advised that there was no treatment available to me other than crutches and they did not recommend those being on a moving ship. I feel this was told to me first because I was able to stand and walk on the foot. Secondly, the clinic was packed with patients and they were trying to thin people out. As far as I could tell, there was one injury emergency from a kitchen worker who appeared to be cut bad and bleeding, an elderly sick lady and SEVERAL crew that seemed to be new and having physicals. I felt with me being able to walk they did not want to deal with me. I hobbled the entire cruise and made due, but I was in terrible pain with a swollen and black and blue photo.

    Holiday weekend prevented treatment from a orthopedic until Tuesday, September 3rd and since my policy expired August 31st, my claim was denied. I sent impeccable records and photos proving the injury occurred while on the ship. I broke my 5th metatarsal bone. I went into a walking boot for 12 weeks and have been in a walking shoe for 5 weeks, the fracture is not completely healed. I now have a bone growth stimulator to get the bone to heal.

    While it's been frustrating dealing with the broken foot, it would have been a relief to be able to rely on the vacation insurance I purchased to cover my expenses. I would have loved to have been treated onboard the ship, first my expenses would have been covered. Secondly, I wouldn't have been in pain and miserable.

    TRAVEL INSURANCE CLAIM REF: TC/iTI/TRVSE18CF/71964

    POLICY NUMBER: 10572019041010492512

    INSURED MEMBERS CLAIMING: Mrs Carolyn Parsons, Mr Christopher Parsons,

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    6 out of 6 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    made a claim for delayed baggage expenses.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel LX
    Review Received:
    From: Verified Squaremouth Customer

    We could not have been more pleased with iTravelInsured. Two days before our scheduled return from Switzerland, my wife was hospitalized for ten days with a serious case of pneumonia. We were reimbursed 100% of her medical expenses including ambulance transport. In addition, we were reimbursed fully for our airline change fees and up to the maximum benefit for my additional lodging expenses and extended car rental costs. I communicated regularly with iTravelInsured customer service during the hospital stay as well as during the claims process. They were always very professional, friendly and caring. Throughout the process, I made sure that I obtained documentation that would eventually be necessary for the claim. Doing so made the process go smoothly, and I did not have to request any additional documentation from anyone in Switzerland.

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    6 out of 6 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel LX
    Review Received:
    From: Verified Squaremouth Customer

    The claim was handled quickly. No going 'back and forth'. I received my refund within 3 weeks. I think that's excellent service! I would definitely use this company again and recommend it to others.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel LX
    Review Received:
    From: Verified Squaremouth Customer

    The airline canceled our flight the day before we were scheduled to depart. We were able to book another flight at double the cost. Our claim was handled quickly and fairly.

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    2 out of 2 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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