Sales & Service Data

TOTAL SALES
29,934
Since 2004
MONTHLY SALES
814
Average Monthly Sales Since 2004
REVIEWS
969
Since 2004
Overall Rating
4.32 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

29,934
policies sold

0.4%
negative reviews

0.4% (114) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    579
  • 4 stars
    188
  • 3 stars
    88
  • 2 stars
    33
  • 1 star  
    38
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iTravelInsured All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

  • Sort/Filter

  • Overall Rating 1 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    Our trip was cancelled due to airline changes with AA which couldn't accommodate our needs to get home. Very disappointed. We contacted the insurance carrier but that wasn't a qualifier to collect on the expense of our trip.

    Response From:
    iTravelInsured
    iTravelInsured:
    Becky
    Response Received:

    It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at RatingsandReviews@imglobal.com to start the conversation.

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    0 out of 1 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    I mailed my claim on Tuesday December 3, 2019 so I can't comment on if I'm satisfied with the process yet.

    Was this review helpful to you?

    0 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    Great coverage at an affordable price. Thankfully, I didn't have to use it, but appreciated the peace of mind it afforded.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    Purchasing through SquareMouth was easy and we were lucky that our trip went perfectly, so we did not need to file a claim with TravelInsured.

    Was this review helpful to you?

    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    Nice and easy

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel LX
    Review Received:
    From: Verified Squaremouth Customer

    Easy to obtain. Appeared to be adequate coverage for what I wanted. Glad I did not have to give a claim.

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Travel LX
    Review Received:
    From: Verified Squaremouth Customer

    We had to cancel a trip due to Medical issues and should have been reimbursed 100% according to our understanding. To date we have received no refund.

    Response From:
    iTravelInsured
    iTravelInsured:
    Becky
    Response Received:

    We are sorry we did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Although IMG will not discuss the details of claims in a public forum, we welcome the opportunity to further discuss your claim privately. Please contact us directly at www.imglobal.com/contact so we can continue this conversation.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    A comprehensive, well priced policy that gave us peace of mind as we traveled.
    We studied what we needed in a policy and were able to select from several options.
    Communications with the company were excellent.

    Response From:
    iTravelInsured
    iTravelInsured:
    Becky
    Response Received:

    Thank you for sharing your feedback about International Medical Group® (IMG®)! We love hearing from happy customers and look forward to continuing to serve you. It is our privilege to provide you Global Peace of Mind®.

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    Used squaremouth to purchase a travel policy with john hancock and had to cancel trip due to medical issue. Filed claim and after 6 months finally got check.They always needed more information and never contacted me but rather went to my travel agent and when they got the information they misplaced some of it. Don't know if it was john hancock or squaremouth but will never purchase again through squaremouth again. Total waste of time and money.

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    0 out of 1 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Travel Lite
    Review Received:
    From: Verified Squaremouth Customer

    I would not recommend your company. I filed a claim in Sep Five weeks after I filed my claim, I was ember and your agents kept losing the papers that I both faxed and sent by mail. Five weeks after I filed all of the requested papers, I was told that they needed an Operation report and wanted to know the Doctors Fax or e-mail number, both of which were on the original form that the doctor filled out and included in the original package. No one contacted the doctor. I personally made a special trip and secured the report and faxed it to your company. That report was never forwarded to the person who requested it even though I had it addressed to them. I had to re-fax the report .

    For your information, their is no place on the forms sent to me requesting an operation report. Under the HEPA laws, only the patient can authorize release of that information. That request was never forthcoming from your company. On October 24th, I received an e-mail from Lisa McCartney, stating that my claim was reviewed and approved. She clearly stated that a check for $6500 would be sent to my account within 3-5 days. When it did not arrive, I contacted Squaremouth and they got involved. They were told that the check would be sent out immediately. It was not. It was not until I spoke to the Arizona Insurance Commissioner that it was sent out.

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    2 out of 2 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 13 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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