Sales & Service Data

TOTAL SALES
26,771
Since 2004
MONTHLY SALES
710
Average Monthly Sales Since 2004
REVIEWS
859
Since 2004
Overall Rating
4.33 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

26,771
policies sold

0.4%
negative reviews

0.4% (104) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    510
  • 4 stars
    171
  • 3 stars
    74
  • 2 stars
    30
  • 1 star  
    31
Top Providers
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4.6/5
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4.52/5
IMG
4.47/5

iTravelInsured All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 3 out of 5
    Policy:
    Travel LX
    Review Received:
    From: Verified Squaremouth Customer

    THERE WAS A PRICE DIFFERENCE WHICH ITRAVELINSURED COULD NEVER EXPLAIN. THEY FAILED TO ENTER THE CORRECT TRAVEL DATES WHICH AFFECTED THE PRICE QUOTED. NOT OUR MISTAKE, BUT WE PAID FOR IT.

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    0 out of 0 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    I needed to update our policy and it wasn’t very easy. I was actually concerned if we even had coverage with the lack of response I received for a few days. In the end, it all turned out fine, but with almost $20,000 not covered for a few days I felt very uncomfortable.

    Response From:
    iTravelInsured
    iTravelInsured:
    Becky
    Response Received:

    Thank you for sharing your feedback about International Medical Group® (IMG®). We want to learn more about how we can improve to better serve you in the future. Please email us at RatingsandReviews@imglobal.com to start the conversation.

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    0 out of 0 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    My on line experience was seamlessly handled. Customer service answered all my questions and suggested the best way to cover my insurance needs. Because it was a family trip, there were differences in the requirements for various family members. The policies that I decided upon covered us all for our vacation.

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    0 out of 0 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    Have been trying to contact travel insurance and file a claim from April and was not able to talk to anyone.

    Response From:
    iTravelInsured
    iTravelInsured:
    iTravelInsured
    Response Received:

    It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at RatingsandReviews@imglobal.com to start the conversation.

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    I got stranded and called the 24 hour phone line ten times. Each time, the operator claimed they could not hear me. I called from 3 phone numbers. Try finding 3 different phones to make an international call. It was a pain in the ***, and in the end, I had to work it out on my own. There was no documentation from Virgin Trains UK regarding the cancelation, so I'm sure my claim will be denied. Waste of money.

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    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    All very nice and professional!

    Was this review helpful to you?

    1 out of 1 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    I am very happy with my purchase of insurance through Square Mouth. When I returned home I needed to file a claim and called iTravelInsured and was immediately sent the appropriate claim form and instructions as to how to file a claim. Filing was very easy, just fill out the form and send attachments though email. Claim has been sent and I am waiting for further communications. We are planning a future cruise and will purchase our insurance through Square Mouth.

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    0 out of 0 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    Worst travel insurance company I have ever dealt with. My wife & I had to cut short our Hawaii vacation and return to Florida on 1/24/19 because of our daughter's colon cancer surgery. I paid our own airfare. I had insured our Oceania cruise from Miami on 2/5/19, including flights from Hawaii to Miami arriving 2/5/19. Oceania charged us $550 for these flights which we did not use because we returned from Hawaii 11 days earlier because of our daughter's surgery.
    The flights were non-refundable. I Travel has refused to reimburse us for this amount.

    Response From:
    iTravelInsured
    iTravelInsured:
    Becky
    Response Received:

    We are sorry IMG did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Please note that IMG is required to administer our insurance plans in accordance with their terms and conditions, and we believe we have done so in this case. If you would like to continue this conversation, please contact IMG directly at www.imglobal.com/contact.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Travel Lite
    Review Received:
    From: Verified Squaremouth Customer

    Very helpful agents on the telephone.

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    0 out of 0 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel LX
    Review Received:
    From: Verified Squaremouth Customer

    Singapore Airlines and hotels.com waivered my non refundable fees when I informed them that I had to cancel due to illness

    As Always, Aidan Harvey was most helpful.

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    0 out of 0 people found this review helpful

Multi-Award Winning Customer Service Team

Squaremouth’s outside-the-box approach to customer service has been recognized nationally and internationally, with 11 awards in 5 years. Customer service is part of everybody’s job at Squaremouth. Every employee spends time on the phone with customers each week.

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$30,000 Contest Encourages Reading Policy Documents

To highlight the importance of reading policy documents from start to finish, Squaremouth awarded one customer $10,000 in a secret contest for being the first to read hers. Then, we gave another $10,000 to a children’s literacy charity and $5,000 each to two schools.

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$1,000 Tips Shine a Light on Service

Squaremouth, a company that puts a focus on customer service, rewards 20 outstanding customer service providers in St. Petersburg, Florida with $1,000 cash tips. Then, one received an additional $10,000 as the Thank You Campaign’s grand prize winner.

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One of America’s Best and Fastest-Growing Companies

Squaremouth is consistently awarded for its unique company culture and steady revenue growth. This includes national recognition from Inc. Magazine, Fortune, and Entrepreneur, and local recognition from the Tampa Bay Business Journal and Florida Trend.

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