Sales & Service Data

TOTAL SALES
20,555
Since 2004
MONTHLY SALES
711
Average Monthly Sales Since 2004
REVIEWS
690
Since 2004
Overall Rating
4.34 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

20,555
policies sold

0.4%
negative reviews

0.4% (84) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    396
  • 4 stars
    151
  • 3 stars
    59
  • 2 stars
    17
  • 1 star  
    24
Top Providers
Tin Leg
4.59/5
IMG
4.56/5
Arch RoamRight
4.52/5

iTravelInsured All Reviews

Sort all reviews by Most Helpful First, Most Recent, or Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.


  • Overall Rating 4 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    It took about 5 months from the time we first submitted the claim before we received payment. First they gave us a list of what was required. Six weeks later they sent a snail mail letter telling us different things that were required. 6 weeks later, same thing. Finally, after numerous phone calls, emails, and documents sent, we got the payment in December. Our trip was in July. Enough said.

    Was this review helpful to you?

    154 out of 156 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Standard Travel
    Review Received:
    From: Verified Squaremouth Customer

    I gathered up probably a dozen documents and forms to verify and complete my claim, converted them all to .pdfs and emailed them to the agent handling my claim. This was kind of tedious, but I doubt there is any other way to truly verify a claim speedily.
    So, if you are on the fence about whether to purchase travel insurance, I would recommend considering whether it would be worth your time to save, gather, prepare and send claim information. If you are not good about doing paperwork and think you might not get around to completing a claim, the insurance might be a waste.
    I have more time than money, so it was definitely worth it for me. The agent that handled my claim was exceptionally helpful and professional, and I was fully reimbursed for my claim. I appreciated being able to complete the process online, without snail mail or telephone tag. I would definitely purchase from iTravelInsured again.

    Was this review helpful to you?

    74 out of 74 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Travel SE
    Review Received:
    From: Verified Squaremouth Customer

    Our entire trip was canceled. I tried to cancel or make adjustments to our policy to reflect the changes in our travel. Emailed customer service never heard back. Tried contacting customer service by phone. Was never able to reach anyone to talk to you. Tried leaving a voicemail. Never a response. So I purchased insurance for a trip that did not happen and was unable to make changes because no one was available to speak to.

    Was this review helpful to you?

    150 out of 153 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel Lite
    Review Received:
    From: Verified Squaremouth Customer

    During Trip
    We were forced to cancel our trip.

    Claim Process
    It was somewhat difficult to fulfill all the paperwork demands in order to get our money refunded--but in the end it was very worthwhile because we were paid in full.

    Was this review helpful to you?

    109 out of 111 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Travel LX
    Review Received:
    From: Verified Squaremouth Customer

    I would be careful with this company. We purchased a policy then had to make a claim because of a family illness. I would say that at every turn, they were looking for nit-picky reasons to delay paying and try to deny the claim by asking for what in my opinion were superfluous documents. In the end, I got them everything they asked for and they did pay the claim though I can imagine having an issue had I not been so thorough in gathering my information especially the forms from the doctors. If they had denied I would have invoked the cancel for any reason option, which I paid extra for, but that would have meant eating 25% of the cost. My claim was not for a lot of money - $1300, not sure how they would have dealt with a larger claim. Further details: I had to call them many times to get a status update, they would mail me denials even though my claim was still open and they had literally asked me a few days earlier for the additional documentation. Many of the agents were not knowledgable and it was difficult to get in touch with someone who was. I chose this company because their price was very competitive, I don't know if a more expensive policy would have a better claims process, but I can say that this experience would not make me choose this company again if I was trying to cover a more expensive trip. SquareMouth makes the buying process simple, but you are on your own with a claim unless you want to invoke their zero complaint guaranty. I didn't do that because ultimately I got paid, not sure whether they whether they could have gotten me paid if I was denied. If you do choose this or any other insurer, I would be very meticulous with your forms and information.

    Was this review helpful to you?

    43 out of 43 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Elite
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    The policy documentation was clear and covers most important issues.

    During Trip
    iTravelInsured's Customer Service is outstanding. My husband needed to use the emergency medical coverage during our vacation in Florida and the two phone calls to iTravelInsured were handled in a friendly, efficient, and professional manner which was very comforting during a stressful time for us. Even those who answer the phone are wonderful. This speaks very highly of the training that these employees receive and of the quality of those representatives.

    Claim Process
    I highly recommend iTravelInsured. They are easy to deal with, provide excellent coverages (we had their Elite plan), a fair price for the benefits, exceptional Customer Service, timely and fair handling or our claim.

    Was this review helpful to you?

    78 out of 81 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Standard Travel
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    Its great getting the policy but when you need to make a claim it can be tedious and airlines and insurance company have "subtle roadblocks" to discourage you or deny you in my opinion. If they really cared about you as a customer they would provide an easy to read , up-front, required-reading list of things to do in case of needing to make a claim, such as for damaged luggage tell you that you need to file immediately with the carrier at the airport. I have never made a claim before and was unaware - but of course the companies know this ,along with the other subtle roadblocks.

    Was this review helpful to you?

    57 out of 60 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Deluxe Travel
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    I put in a minor claim as we were delayed about 12 hours in ATL which forced an overnight stay. Because it wasn't 24 hours, the delay insurance won't cover it. This is the first time I have used this company and the first time that I have ever had to put in a claim for travel. I won't use them again. I should have gone with my usual choice of company, Travel Guard.

    Was this review helpful to you?

    48 out of 52 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Travel LX
    Review Received:
    From: Verified Squaremouth Customer

    We paid $656 for an expensive travel policy with iTravelInsured. Then, we changed our travel plans to leave a day earlier. We wanted to contact iTravelInsured to let them know of the date change. We called every phone number we could find for iTravelInsured to ask them to add the extra day and THEY DID NOT ANSWER ANY PHONE NUMBERS, not the 800 numbers, not the collect numbers, none.

    Had we had to make a call from overseas, we would not have been able to get iTravelInsured to answer the phone, since they did not answer when we were still in the US. So, we had NO peace of mind about any help should we have had a problem, as we traveled in the Middle East.

    It never occurred to us that we should call and test the customer service numbers of a potential travel insurance company BEFORE we purchased a policy. But we will be doing so in future. We have many international trips scheduled through the end of the year, and more planned for the next few years.

    But, with this really bad experience, we will certainly NOT be getting our travel policy from iTravelInsured or from Squaremouth.

    If we could give it 0 stars, we would have done so. And we assume that you will not be publishing this bad experience. Too bad, you should warn other travelers...

    Was this review helpful to you?

    47 out of 51 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Travel Lite
    Review Received:
    From: Verified Squaremouth Customer

    I learned my lesson. Prior to this experience I thought all travel insurance companies are the same so I went for the cheapest option. And now that I actually had to make a claim because I had to escape a hurricane during my trip, iTravelInsured countered every claim and said not covered, not covered, not covered. In addition, it took them 4 months to process my claim because they were so backlogged. I had to call them time and time again to check on status. It was a horrible experience. When you purchase travel insurance you purchase peace of mind, but with iTravelInsured, you are just giving away your money. My advice - spend a little bit more and go with a more reputable company that actually cares about you and want to take care of you.

    Response From:
    Squaremouth:
    LaKisha Manning
    Response Received:
    March 14, 2018

    Thank you for posting a review of iTravelInsured.

    We apologize for your negative experience.

    A member of our Zero Complaint Team will contact you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Was this review helpful to you?

    15 out of 15 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s out-of-the-box approach to customer service was recognized internationally in 2017, earning a Gold Stevie Award for Customer Service Department of the Year. This was Squaremouth’s first international Stevie and fourth customer service award overall.

Read more

Customer Service is Everybody’s Job

“Customer service is not a department, and Squaremouth knows it. Every employee spends time on the phone with customers.” New York Times and Wall Street Journal best-selling author, Shep Hyken, explains four core components of Squaremouth’s exceptional customer service.

Read more

$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

See what happened

One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

Read more