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Reviews, Sales and Service Ratings for John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. Sales & Service Data

Total Sales
5,050
since 2012
Monthly Sales
57
average monthly sales since 2012
Reviews
299
reviews since 2012
Overall Rating
4.39 out of 5
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average on squaremouth 13,648 policies sold - 265 average monthly sales over last 3 months - 14,382 reviews - overall rating 4.45 out of 5

John Hancock Insurance Agency, Inc. Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.39

average on squaremouth 4.45 out of 5

5,050 policies sold
0.9% negative reviews

0.9% (46) negative reviews to sales
average on squaremouth is 0.6%

  • 5 star
    169
  • 4 star
    59
  • 3 star
    25
  • 2 star
    7
  • 1 star
    7
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Gold
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I do not know yet! I am just now making a claim!

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    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Gold
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    During Trip
    We had NO idea that baggage losses from a rental car are excluded. The agent said that on page 8 (or somewhere) there was a specific exclusion. This is the worst kind of misrepresentation to hide important things in fine print in a lengthy document few people read. It was NOT mentioned in the summary.

    Claim Process
    We have not yet filed a claim.

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    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Bronze
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Good value policy compared to what is sold by SmarTours.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Bronze
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Great pricing with well known insurance company

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Bronze
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    none

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Bronze
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    So far, I'm not very impressed with the response I've had. I was told that it didn't look like my situation would be covered but to go ahead and file a claim anyway. How can mechanical problems with the plane which causes you to miss your connecting flights and you have to buy 2 new plane tickets to get home not be something that would be covered.The first requirement is a letter from the carrier that caused the delay so I am at the mercy of them for now. Hoping for a happy ending....

    Review Updated 03/23/2015

    I was originally told that my claim didn't fit the requirements, but it was then reviewed by someone else who said it diid. I filled out the forms and received a check for the full amount of my claim. I was very pleased with the outcome.

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  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Bronze
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Awesome customer service, the agent took time to explain the coverage with me. The price was unbeatable! Will purchase again! Thank You!

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Bronze
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    I cancelled my trip 10 days prior to departure, did not and do not intend to file a claim. Asked if I could be refunded what I paid for the insurance plan. Received 2 form emails asking for 'proof' of cancellation. Just sent another email with the refund amount from the travel agent....doesn't designate what is 'proof' of cancellation.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Bronze
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    A immediate family member passed away three days before our trip. The death was sudden and unexpected, after filling out mountains of paper work and providing a death certificate we have not received any followup. We are only asking for a partial refund since the airlines gave us a refund. Absolutely would not recommend this company. Extremely poor customer service!

    Review Updated 11/26/2014

    Would not choose this company again due to the lengthy process. Our claim was not even looked at for two weeks. Very poor communication with claims dept.

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  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Bronze
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    Low ratings because I sent an email 30+ days ahead of cruise requesting consideration of refunding payment account not able to make cruise.....never got a response from your Company, and will NOT us again! Even if declining refund, a response is proper way to handle Customers

    Response Received
    John Hancock Insurance Agency, Inc.
    John Hancock Insurance Agency, Inc.
    Cathy Dineen

    We apologize for this oversight. We will contact you right away to resolve this concern.

    Response Received November 5, 2014
    Squaremouth
    Brandi Morse

    Squaremouth opened a Zero Complaint Case for this customer. As a result, John Hancock provided a full premium refund. Martin is satisfied with the outcome of the response to his complaint.

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