Sales & Service Data

TOTAL SALES
8,124
Since 2012
MONTHLY SALES
270
Average Monthly Sales Since 2012
REVIEWS
351
Since 2012
Overall Rating
4.34 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

8,124
policies sold

0.7%
negative reviews

0.7% (53) negative reviews to sales
Average on Squaremouth is 0.6%

  • 5 stars
    200
  • 4 stars
    66
  • 3 stars
    32
  • 2 stars
    8
  • 1 stars
    13
Top Providers
RoamRight
4.52/5
Tin Leg
4.49/5
HTH Travel Insurance
4.48/5

John Hancock Insurance Agency, Inc. Reviews


  • Overall Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    1) Squaremouth? John Hancock? Who is whom? I was not clear if I was dealing with representative of insurance company or go between.
    2) It took many months for my claim to be settled. Apparently more information had been requested via email, an email that I did not receive. When I called to
    inquire about the status of my claim, it took a couple of calls to ascertain the status of my claim.
    3) I had questions regarding aspects of my claim; it was hard to get questions answered adequately.

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    to buy the insurance is no problem.problem is when you need help and file the claim
    i have a very bad trip and lots of problems with my trip but no help with the claim
    the i have file a multiple claims but non of them was resolved yet!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    just a big problem (i didint have any clothes the airlines lost my 4 bags)and no help foom insurance
    the trip was delay and change few times but no help from the insurance
    Never again with that insurance company!!!!!!!!!!!!!!!!!!!!!!

    violetta hancock

    Was this review helpful to you?

    3 out of 3 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    I did not have any pre-trip contact but when I submitted my forms, downloaded on-line and submitted by mail, the claim was paid in a very reasonable period of time without any issues. It was definitely excellent customer service for a remote, international market. However, as an experienced int'l traveller, I always print and carry copies of my insurance forms and am sure that attending physicians sign them at the time of treatment. This has made made my insurance filings very easy and, using Squaremouth's vendors, 100% successful.

    Was this review helpful to you?

    4 out of 5 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Appaulinly difficult process to even initiate a claim. Consistently given the run around from insurance agency

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    I've spent the many months that the cruise company has canceled every itinerary, trying to recover my insured loss. Even with them in bankruptcy, your excuse was it wasn't the right kind of bankruptcy. When they closed their Chicago office, I knew it was all over for them.

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    April 18, 2016

    Thank you for taking the time to post a review.

    We apologize for your negative experience.

    A member of our Zero Complaint Team will contact you today to get more information.

    Please contact us if you have any questions at 800-240-0369, we are happy to help.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    Did not realize that policy was for airfare only. Nowhere is that written in policy. My trip was a bus tour. Due to recent terrorist attacks, I almost canceled, but your agent informed me that only would my airfare be refunded.
    That should be clearly stated in policy and on website!

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 2 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    I cancelled my trip 10 days prior to departure, did not and do not intend to file a claim. Asked if I could be refunded what I paid for the insurance plan. Received 2 form emails asking for 'proof' of cancellation. Just sent another email with the refund amount from the travel agent....doesn't designate what is 'proof' of cancellation.

    Was this review helpful to you?

    2 out of 2 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    A immediate family member passed away three days before our trip. The death was sudden and unexpected, after filling out mountains of paper work and providing a death certificate we have not received any followup. We are only asking for a partial refund since the airlines gave us a refund. Absolutely would not recommend this company. Extremely poor customer service!

    Review Updated: 11/26/2014

    Would not choose this company again due to the lengthy process. Our claim was not even looked at for two weeks. Very poor communication with claims dept.

    Was this review helpful to you?

    3 out of 4 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Claim Process
    They never paid anything. Kind of a waste of money...

    Was this review helpful to you?

    3 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    WALLET CARD IS SO SMALL. VERY HARD TO READ. WISH THE PRICES WOULD NOT BE SO HIGH FOR OUR AGE GROUP

    Was this review helpful to you?

    2 out of 3 people found this review helpful

Multi-Award Winning Customer Service

Squaremouth’s customer service team has been recognized nationally for its excellence. In 2016, Squaremouth received its second Stevie Award for Customer Service Department of the Year in the American Business Awards, the nation’s premier business awards program.

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Safe With Our Zero Complaint Guarantee

Every travel insurance policy purchased through Squaremouth comes with our Zero Complaint Guarantee. In the event of a complaint, we will mediate with the insurance provider on your behalf. If the complaint is not resolved to our satisfaction, we will remove the provider from our website.

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$1,000 tips shine a light on service

Squaremouth, a company that puts a focus on how to treat customers, rewards 20 who do the same.

BY KATHERINE SNOW SMITH
Times Staff Writer

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One of America’s Best Workplaces

Squaremouth is consistently recognized, both locally and nationally, as one of the best places to work. Fortune Magazine named Squaremouth one of America’s Best Small Workplaces and the No. 2 Best Workplace for Women in the nation.

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