Sales & Service Data

TOTAL SALES
19,782
Since 2012
MONTHLY SALES
294
Average Monthly Sales Since 2012
REVIEWS
595
Since 2012
Overall Rating
4.36 Out of 5
Detailed Ratings
  • Customer Service Before Trip
  • Customer Service During Trip
  • Customer Service During Claim
Overall Rating

19,782
policies sold

0.3%
negative reviews

0.3% (68) negative reviews to sales
Average on Squaremouth is 0.4%

  • 5 stars
    361
  • 4 stars
    116
  • 3 stars
    50
  • 2 stars
    14
  • 1 star  
    22
Top Providers
Tin Leg
4.57/5
RoamRight
4.53/5
HTH Travel Insurance
4.46/5

John Hancock Insurance Agency, Inc. Reviews


  • Overall Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    Angie, at John Hancock Insurance, took our call she was very thorough giving us the information we needed to fill out forms and submit a claim. She immediately e-mailed us the proper forms.
    Because the ER in Baberg Germany did not give us forms stating a diagnosis we informed Angie the Uniworld Captain of the River Queen is in the process of having the proper information gathered and sent via Uniworlds offices in Switzerland. Angie assured us we had 90 days to make everything is in order and can send on the receipts and information we have. She gave us her name and extension # so we can call if we have questions. Great service!!
    We have purchased travel insurance several times in the past and never have had to use it. We are pleased with SquareMouth and John Hancock .

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    8 out of 8 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    I purchased a policy only a few days prior to my trip after realizing I would not have health insurance while out of the country. I went online a found the process very easy. Unfortunately on the morning of my departure my father passed away unexpectedly. I called the customer service line and spoke to Angela H. She was extremely helpful. She patiently explained the process I would need to follow. After submitting my documentation I received a check for the full amount within 3 weeks. I will definitely use this company again.

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    7 out of 7 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    I had a claim. My other carrier was primary. They took over three months to process the claim. Squaremouth's carrier took less than two weeks.

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    7 out of 7 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    I did not have any pre-trip contact but when I submitted my forms, downloaded on-line and submitted by mail, the claim was paid in a very reasonable period of time without any issues. It was definitely excellent customer service for a remote, international market. However, as an experienced int'l traveller, I always print and carry copies of my insurance forms and am sure that attending physicians sign them at the time of treatment. This has made made my insurance filings very easy and, using Squaremouth's vendors, 100% successful.

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    10 out of 11 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    My insurance with John Hancock is the Bronze plan.
    My certificate # is ************.
    I filled a claim for trip interruption and I haven't been reimbursed yet. They are asking for more papers.
    I took that trip in 2015 June 15 to August 10. I was returning originally on July 30 but due to a toothache, I changed my ticket for August 10.
    I purchased this insurance thinking they will be more efficient and less bureaucratic. Unfortunately, I now realize you are all the same. I travel lots, internationally and domestically.
    I have started looking into another insurance with a speedy return, for this coming up vacation to Urope.
    Sorry but I don't have anything nice to say.
    Have a lovely day.
    Eleni *******
    ***-***-****
    In the event you have questions

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    10 out of 11 people found this review helpful

  • Overall Rating 3 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    Did not realize that policy was for airfare only. Nowhere is that written in policy. My trip was a bus tour. Due to recent terrorist attacks, I almost canceled, but your agent informed me that only would my airfare be refunded.
    That should be clearly stated in policy and on website!

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    6 out of 6 people found this review helpful

  • Overall Rating 1 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Almost 1 month ago I filed a claim about the hotel cost for delayed luggage. I still didn't receive any response on how long it will still take. Next year I will pick another Insurance Agency on your website.

    Response From:
    Squaremouth:
    Kelly Calkins
    Response Received:
    November 28, 2016

    Thank you for posting a review of John Hancock.

    We apologize for your negative experience.

    A member of our Zero Complaint team contacted you today to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

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    9 out of 10 people found this review helpful

  • Overall Rating 4 out of 5
    Policy:
    Silver
    Review Received:
    From: Verified Squaremouth Customer

    Before Trip
    We were flying business class. Never received a definitive answer as to whether we would be flown business class if we had reason to require a change in flights. The premium was based upon business class flights. Fortunately we never needed to find out the answer to the question. For future travel needs and promulgating premiums, should we use business class cost or economy cost when flying business class?

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    9 out of 10 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    From: Verified Squaremouth Customer

    Very happy with the medical referral we received from customer service

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    5 out of 5 people found this review helpful

  • Overall Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    From: Verified Squaremouth Customer

    No issues, claim was handled professionally. Travel insurance on a cruise is a must!

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    5 out of 5 people found this review helpful

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