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Reviews, Sales and Service Ratings for John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. Sales & Service Data

Total Sales
5,050
since 2012
Monthly Sales
23
average monthly sales since 2012
Reviews
300
reviews since 2012
Overall Rating
4.4 out of 5
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4.55/5
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average on squaremouth 13,964 policies sold - 293 average monthly sales over last 3 months - 14,498 reviews - overall rating 4.45 out of 5

John Hancock Insurance Agency, Inc. Reviews & Ratings

Detailed Ratings
  • Customer service before trip
  • Customer service during trip
  • Customer service during claim
Overall Rating
Overall Customer Rating 4.4

average on squaremouth 4.45 out of 5

5,050 policies sold
0.9% negative reviews

0.9% (46) negative reviews to sales
average on squaremouth is 0.7%

  • 5 star
    170
  • 4 star
    59
  • 3 star
    25
  • 2 star
    7
  • 1 star
    7
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Gold
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    I do not know yet! I am just now making a claim!

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    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Gold
    Overall rating 3 out of 5
    Verified Squaremouth Customer

    During Trip
    We had NO idea that baggage losses from a rental car are excluded. The agent said that on page 8 (or somewhere) there was a specific exclusion. This is the worst kind of misrepresentation to hide important things in fine print in a lengthy document few people read. It was NOT mentioned in the summary.

    Claim Process
    We have not yet filed a claim.

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    1 out of 2 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Silver
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Very pleased with the coverage and the service received. The policy covered a travel companion's family hospitalization that prevented us from taking the trip. Within 6 days of filing the claim, the checks were issued. Fantastic service!

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Bronze
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Good value policy compared to what is sold by SmarTours.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Bronze
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Great pricing with well known insurance company

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Bronze
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    none

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Bronze
    Overall rating 4 out of 5
    Verified Squaremouth Customer

    So far, I'm not very impressed with the response I've had. I was told that it didn't look like my situation would be covered but to go ahead and file a claim anyway. How can mechanical problems with the plane which causes you to miss your connecting flights and you have to buy 2 new plane tickets to get home not be something that would be covered.The first requirement is a letter from the carrier that caused the delay so I am at the mercy of them for now. Hoping for a happy ending....

    Review Updated 03/23/2015

    I was originally told that my claim didn't fit the requirements, but it was then reviewed by someone else who said it diid. I filled out the forms and received a check for the full amount of my claim. I was very pleased with the outcome.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Bronze
    Overall rating 5 out of 5
    Verified Squaremouth Customer

    Awesome customer service, the agent took time to explain the coverage with me. The price was unbeatable! Will purchase again! Thank You!

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Bronze
    Overall rating 2 out of 5
    Verified Squaremouth Customer

    I cancelled my trip 10 days prior to departure, did not and do not intend to file a claim. Asked if I could be refunded what I paid for the insurance plan. Received 2 form emails asking for 'proof' of cancellation. Just sent another email with the refund amount from the travel agent....doesn't designate what is 'proof' of cancellation.

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    0 out of 0 people found this review helpful
  • Review Received
    Insurance Provider
    John Hancock Insurance Agency, Inc.
    Policy
    Bronze
    Overall rating 1 out of 5
    Verified Squaremouth Customer

    A immediate family member passed away three days before our trip. The death was sudden and unexpected, after filling out mountains of paper work and providing a death certificate we have not received any followup. We are only asking for a partial refund since the airlines gave us a refund. Absolutely would not recommend this company. Extremely poor customer service!

    Review Updated 11/26/2014

    Would not choose this company again due to the lengthy process. Our claim was not even looked at for two weeks. Very poor communication with claims dept.

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    0 out of 0 people found this review helpful