1) Squaremouth? John Hancock? Who is whom? I was not clear if I was dealing with representative of insurance company or go between.
2) It took many months for my claim to be settled. Apparently more information had been requested via email, an email that I did not receive. When I called to
inquire about the status of my claim, it took a couple of calls to ascertain the status of my claim.
3) I had questions regarding aspects of my claim; it was hard to get questions answered adequately.
to buy the insurance is no problem.problem is when you need help and file the claim
i have a very bad trip and lots of problems with my trip but no help with the claim
the i have file a multiple claims but non of them was resolved yet!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
just a big problem (i didint have any clothes the airlines lost my 4 bags)and no help foom insurance
the trip was delay and change few times but no help from the insurance
Never again with that insurance company!!!!!!!!!!!!!!!!!!!!!!
I did not have any pre-trip contact but when I submitted my forms, downloaded on-line and submitted by mail, the claim was paid in a very reasonable period of time without any issues. It was definitely excellent customer service for a remote, international market. However, as an experienced int'l traveller, I always print and carry copies of my insurance forms and am sure that attending physicians sign them at the time of treatment. This has made made my insurance filings very easy and, using Squaremouth's vendors, 100% successful.
Appaulinly difficult process to even initiate a claim. Consistently given the run around from insurance agency
I've spent the many months that the cruise company has canceled every itinerary, trying to recover my insured loss. Even with them in bankruptcy, your excuse was it wasn't the right kind of bankruptcy. When they closed their Chicago office, I knew it was all over for them.
Thank you for taking the time to post a review.
We apologize for your negative experience.
A member of our Zero Complaint Team will contact you today to get more information.
Please contact us if you have any questions at 800-240-0369, we are happy to help.
Did not realize that policy was for airfare only. Nowhere is that written in policy. My trip was a bus tour. Due to recent terrorist attacks, I almost canceled, but your agent informed me that only would my airfare be refunded.
That should be clearly stated in policy and on website!
I cancelled my trip 10 days prior to departure, did not and do not intend to file a claim. Asked if I could be refunded what I paid for the insurance plan. Received 2 form emails asking for 'proof' of cancellation. Just sent another email with the refund amount from the travel agent....doesn't designate what is 'proof' of cancellation.
A immediate family member passed away three days before our trip. The death was sudden and unexpected, after filling out mountains of paper work and providing a death certificate we have not received any followup. We are only asking for a partial refund since the airlines gave us a refund. Absolutely would not recommend this company. Extremely poor customer service!
Review Updated: 11/26/2014
Would not choose this company again due to the lengthy process. Our claim was not even looked at for two weeks. Very poor communication with claims dept.
They never paid anything. Kind of a waste of money...
WALLET CARD IS SO SMALL. VERY HARD TO READ. WISH THE PRICES WOULD NOT BE SO HIGH FOR OUR AGE GROUP
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