Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

I had to cancel my trip due to covid travel restrictions. John Hancock and the Seven Corners claims customer service was wonderful in walking me through what I need to provide them to make my claim under the cancel for any reason policy. Thankfully, I always keep lots of documentation for all my international trips. This is the first time I've had to make a claim on trip insurance. Glad I selected the cancel for any reason option for this trip during covid. I will choose them again.

Although, I had no claim(s), I was able to talk to someone in customer service immediately whenever I had questions. So I give a thumbs up, for not putting me on hold forever, like some other companies..
Respect

I had to change the dates and it was changed within 24 hours.

I cancelled my trip due to Covid. I had purchased the “cancel for any reason” coverage which pays 75%. I downloaded the form, filled it out and emailed it back with the documentation from the sailing cruise and was paid out right away. Very easy. I’m impressed. Price matters with travel insurance, but hassle free claims matter mor. Thanks John Hancock! I’ll use this insurance again!

I found Taniyah Green to be helpful and informative. She made my experience very pleasant. This is customer service at it's best.

Added to our coverage months after initial purchase. Easy transaction and helpful agent!

I bought a policy for a trip to Australia. Due to a fourteen day mandatory government quarantine, the trip was not possible. I submitted a claim for a Virgin Australia flight. Virgin Australia went into bankruptcy and could not honor its refund policy.

The policy did not have an exclusion for a pandemic but did cover a quarantine and vendor bankruptcy.

John Hancock told me if I had flown to Australia and been in quarantine at a hotel in Australia for two weeks, my much larger claim would have been valid. Since I was not quarantined, the claim was not valid. There was no definition of quarantine in the policy information.

John Hancock definition of bankruptcy of a vendor only applied to US companies and the claim was denied. The definition was in the policy information.

I find it hard to understand how a trip cancellation due to a mandated quarantine is not covered. I am reevaluating the value of travel insurance and will certainly avoid John Hancock in the future.

Purchased trip insurance Sept 2019 (before pandemic and well before any Covid related new policy T&Cs) for $6000 which covered pre-existing conditions; had to cancel trip due to MD documented 'do not travel' recommendation based on 2 medical conditions of a traveling companion. Despite her sickness being a policy medical 'covered reason' the nominal claim (only $1400) was denied from John Hancock, Starr Indemnity, Seven Corners; the Squaremouth 'zero complaint' guarantee was also not helpful to resolve the problem. There was no attempt by any involved party to make the situation 'right' in case of any interpretation of the policy by non-medical analysts. THIS WAS A CLEAR, MD DOCUMENTED MEDICAL COVERED REASON FOR A NOMINAL $ CLAIM WHICH WAS DENIED INCLUDING WITH AN ESCALATION.

This situation also highlights the limited value of trip insurance (insurance sounds good until you need it and companies find a reason to deny a claim payment). Of course, it also did not matter at all that flights were cancelled to the destination + global health & govt organizations did not recommend international travel; even now USA travelers are not allowed into Greece and/or need a quarantine upon arrival.

Hello,

I was given your information by someone who does a considerable amount of travel. So I trusted both her and you company.

At the time of my purchase, I was directed by the webpage to select the "Cancel For Any Reason" (the most expensive insurance) so that the Corona Virus could be covered.

My student study abroad was canceled and I started submitting my claim in March. I have personally spent hours on the phone and via email to discuss the requirements for submitting a claim. After following their direction, I have received several email requesting more information which resulted in more delays.
The insurance company seems to think that I received a refund, which I didn't because I canceled my flight prior to the airlines providing reimbursement assistance.

I have also submitted more documentation showing that I had the operation, and that I would not be able to take the flight.

I have had numerous email with the representatives and I still haven't received my money for the cancel trip. I'm an ex Air Force Intelligence officer and I take great care providing detail information. So, I'm frustrated by this whole claim scenario. I'm not sure I would recommend this company to other travelers.

I filed a claim on 3/19/20. Today is 4/7/20 and I haven't heard back from them.